Contact Lumi Support
Company Name: Bramol Limited
About: Feel insecure about your appearance? Can't find clothes that suit and reflect
your personality? Lose comfort wearing stylish items?
LUMI believes that every
woman deserves to shine in public feeling comfortable and confident no matter
what the occasion may be, from a regular day at the office to a lifetime
anniversary.
We believe that your appearance begins with your perception.
Lumi Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
Verified email ✔✔
E-Mail: hello@styletheory.co
Website: 🌍 Visit Style Theory Website
Privacy Policy: http://www.styletheory.co/privacy
Developer: StyleTheory Private Limited
Privacy & Terms:
https://lumi.place/terms-of-use
20 Most reported problems 😔💔
I just signed up and created an account with Lumi an hour ago and my bank contacted me about 2 charges from your company for the same amount $79.95 twice!?? One of the charges references as a fee for an educational program?? Call me immediately or better text me about why I was charged twice for $79.95 (415)515-4410 cell Katie
I have been charged the following charges via Paypal: January 5, 2025 $24.72 January 5, 2025 $29.35 February 2, 2025 I am not a customer. Please reply to my email to let me know how to contact this company for a refund.
I did not sign up for this but keep getting charged. I have called customer support and no answer. When I enter my email on the app and say forgot password there is no account under my email. Please help
Cancel my Subscription/membership today March 1 2025
I did not sign-up for Lumi. I have NEVER used Lumi. I've been charged $44.99 a month since September. I am beyond angry and want a full refund of all charges. Please respond.
I have been charged every month for the past seven months and have not received any products. I NEED THIS CANCELLED IMMEDIATELY and I need a REFUND for ALL months!!!!!!
I have been being billed for 4 months and not recieved a thing after 1st shipment please reimburse my card and cancel or send me merch
I have tow charges on my card after going through the cancellation process - I did it several times because there was never any verification. I have screenshotted and will be disputing the charges.
I joined Lumi a number of months back and have been paying $49.99 per month since. I have had one session with a stylist on 2/15/24 and selected an outfit. I have not received any outfits to try on . Can you please cancel me membership and refund all of the money I paid. I’m very disappointed in the services provided. Again please cancel my account and forward my refund.
Absolutely cancel this bogus subscription you keep charging to my credit card . I will be blocking you on my card. Ridiculous I can’t have an easy access to customer support and email for this to cancel.
You guys charged my account 25.99 I didn’t subscribe to anything I didn’t get any service not only that you charged my account multiple times. I need a refund ASAP!!!
Why was I charged USD34.99? I did not subscribe to anything from this site
DO NOT download this app! I am not able to get in touch with customer support to cancel OR to cancel through my phone! Worst yet, I cannot even log into the app!!!
Please cancel my subscriptions and issue a refund. I haven't received a call or any advice. I feel like I have been scammed.
I have contacted them several times with no response about my orders #14608 placed January 6,2023 $39.00 and order #14757 placed January 20, 2023 $36.00. I do not need a store credit I want a refund of $75.00. I need a response from them ASAP. You have taken down all social media. Thank you
This is the third time asking you to cancel whatever subscription this is. You continue to charge me $49.99 for something I don't want better yet, know what it is. Next, the Federal Trade Commission!!! Respectfully, Jamie Hunt
PLEASE cancel my subscription! you have been charging me for months and I do not remember ever subscribing! I am a kidney transplant patient and I cannot afford to be spending or being scammed like this. PLEASE>
Scam
by AReid5
This app makes it look like they are a clothing service like Stitch fix or something. It is not.
You go through all these steps thinking that it’s getting you to the point where you can put in your sizes and you pay the styling fee ($15 and $.99 for something else) You get all the way to the end and they want to schedule a time for a stylist to talk to you. That’s literally all the service is.
So I get through all of that and realize that it isn’t what I thought it was at all. I immediately email them for a refund seconds after downloading the app. They email me back and say that because I clicked on their user agreement that I don’t get a refund, because apparently it’s in the user agreement that they don’t issue refunds. Give me a break. You only need to put that in your user agreement if you know you’re trying to trick people into buying something that they don’t want. Scam scam scam is all I can say! Don’t fall for it!
Scam alert!
by JJay14!!
WATCH OUT, This app charges a $35 subscription fee without being transparent about it, the language is hidden in the terms section. I signed up for the app, paid the 0.99, and then didn’t even finish setting up my profile and noticed that I was being charged $35. After 24 hours the charges occur, but this subscription does not show up in your Apple subscription settings (Settings > Apple ID > Subscriptions) to cancel. When I brought this to the company’s attention they denied my refund even though I shared that I NEVER signed up for this subscription or even knew there was a monthly subscription charge with the app. Customer service ignored my refund request and was not helpful. BE CAREFUL BEFORE DOWNLOADING THIS APP AS YOU WILL BE CHARGED, it feels like a total scam!
Beware!!
by Kmm62
This app costs $50/month. I signed up and agreed to pay $.99 for a wardrobe recommendation. Suddenly a $50 charge hit my account. I protested immediately (within an hour) and was told too bad. No refunds. But they would be nice enough to let me use the app for the full month I already paid for. This subscription is a scam. Careful what you agree to. These companies that bury automatic subscriptions into their illegible terms and conditions are slimy. The one session I scheduled with a stylist was wholly useless. It took 35 minutes to exchange about 4 messages and then I got style links with outfits that were sold out.
Totally corrupt company. Avoid at all costs.
Have a Problem with Lumi: styling & shopping? Report Issue
Why should I report an Issue with Lumi: styling & shopping?
- Pulling issues faced by users like you is a good way to draw attention of Lumi: styling & shopping to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Lumi: styling & shopping customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Lumi: styling & shopping.
