Contact Lumi Support

by BulldogJudi

Don’t download!!! If you want to cancel, you have to email customer service that you want to cancel, right? No problem but when you do — they won’t let you. The customer service rep emails you back, argues with you, and asks you why you want to cancel. When you refuse to answer, and explain that you simply want them to cancel, they reply with a “but you didn’t give it a chance” email. If you don’t reply within their allotted time for their customer care ticket, they close the customer care response, without cancelling the subscription. Thus, you have to start ALL over, arguing with whomever you’re speaking. God forbid, you have a job — or are at a conference, and don’t have time to respond to them immediately. After they closed my ticket, in no uncertain terms, I responded with, “I am checking to be certain that my membership was canceled. I do not feel it necessary to provide a reason and you do not need anymore information to cancel it. Please cancel the membership and do not charge me another dime.” To which they responded with a litany of ambiguity— they’re sorry to see me go, but before I do — they’d like to know if I’m sure about my decision. I didn’t even speak with anyone or use their chat feature, and that the price is only $5.99 USD per month. I can’t tell you how livid I am. I hope Apple removes them from their platform.

by SMM81222

I downloaded this app as a free trial and when I realize that the app was nothing like I expected it to be, I tried to cancel my trial before the subscription started. Literally the day I downloaded it.

The app itself has no option of canceling on your own. I reached out to their customer service and asked them to cancel for me.

I went back-and-forth with them through several emails in which they gave me advice on how to cancel it myself instead of just doing it for me.
Everything they advised me to do did not work. I sent them screenshots proving it so and they continue just to give me advice on how to cancel on my own.
I ended up getting charged for the trial because nothing they told me to do worked and when I reached out to them they said that they do not offer any refunds and that I am being charged because I chose the trial and didn’t cancel before the subscription started.
I expressed to them how upset I was after trying for several days to cancel through them, and then they told me that they canceled it now on their end. proving that they were able to cancel it for me all along but instead tried to make me jump through hoops probably so that they could get my money. After pointing this out, they denied that they would refund me but offered me a lifetime membership to their app.

I will definitely be disputing the charges and hopefully no one else falls into this trap.

by GypsyReader2

If you see any ads for "Tailored" on Instagram/Pinterest, it is a complete scam. They advertise themselves as a styling service for different plus size body types. The website throws you into a "style" quiz; when the quiz is over, it'll ask for a .99 charge for your styling profile. They'll also ask you to add in extra style profiles for 2 or 3 dollars each. Once you put your email in, they'll take you to a page to download their app, or continue to the desktop website. The desktop website is a dead end, because when you confirm your email, they actually don't create your account (even after being charged), you're put on a waiting list.

I went to PayPal to check my charges and found out they had actually automatically, without my consent, signed me up for recurring charges as if I had subscribed! Thankfully I had paid with PayPal and could stop the automatic charges!