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This new app is so much worse than the last one. I don’t know who asked for this, but they definitely do not ride the RTA. The maps do not show the location of all the buses and streetcars! And the whole app is confusing and not user/rider-friendly. The last app was working fine! Why make things worse??

The old app you could compare the live location of various routes. When traveling uptown this is ideal. We all know planned arrivals do not always equate to actual arrivals. I will be using RTA less frequently due to this downgrade and unreliability.

“Whenever you see an expected arrival time in green, blah blah blah”. I’ve seen an arrival time in green exactly once in the month I’ve been using this app. It basically doesn’t exist for street cars. The old map showed you exactly where the cars were on the line which directions they were going; this one doesn’t tell you anything. I’m standing here waiting for a street car that’s supposed to be here in three minutes according to the new app – not in green, of course, because that doesn’t exist for streetcars on the new app. The old app shows me that instead there’s not a single streetcar in the CBD is one still about 20 blocks down St. Charles. So instead of a three minute wait there’s a new app says it’s really more like a minimum half hour wait. The boiler plate response about the time in green and steadfast refusal to put actual GPS locations for the street cars on the new app tells me that NORTA isn’t even remotely interested in trying to improve their service, merely to pretend that they are knowing that the tourists will only frustrated for the week or so that they’re here and, well, screw the locals might want to get to work or get home in less than a few hours. I have literally taken the subway from JFK to Midtown Manhattan in less time it takes me to take a streetcar from the CBD to River Bend. NORTA is terrible, and the new app has nothing to do with improving service and everything to do with hiding their incompetence.