Contact RTA Le Pass Support

by Argentum.cavea

“Whenever you see an expected arrival time in green, blah blah blah”.

I’ve seen an arrival time in green exactly once in the month I’ve been using this app. It basically doesn’t exist for street cars. The old map showed you exactly where the cars were on the line which directions they were going; this one doesn’t tell you anything. I’m standing here waiting for a street car that’s supposed to be here in three minutes according to the new app – not in green, of course, because that doesn’t exist for streetcars on the new app. The old app shows me that instead there’s not a single streetcar in the CBD is one still about 20 blocks down St. Charles. So instead of a three minute wait there’s a new app says it’s really more like a minimum half hour wait. The boiler plate response about the time in green and steadfast refusal to put actual GPS locations for the street cars on the new app tells me that NORTA isn’t even remotely interested in trying to improve their service, merely to pretend that they are knowing that the tourists will only frustrated for the week or so that they’re here and, well, screw the locals might want to get to work or get home in less than a few hours. I have literally taken the subway from JFK to Midtown Manhattan in less time it takes me to take a streetcar from the CBD to River Bend. NORTA is terrible, and the new app has nothing to do with improving service and everything to do with hiding their incompetence.

by Scottttti

This app is one giant step backwards in terms of user ability, convenience, and functionality! If you compared the RTA mobile 2.0 to this you would think this app is the old one that was being phase out. Let me list the difference: Mobile 2.0 allowed for real time viewing of all vehicles on that line, it allowed for the purchase of multiple passes at the same time, it allowed the use of the multiple passes you just purchased to be used all at once, the schedule page didn’t have more than two options per route! None of this is allowed by the new Le Pass app!
Why does this public transportation app want me to set my home and work addresses? Why does it link to Uber? This is a public transportation app, it should not be choosing a preference for private companies. They should perhaps work on building the public transportation system so that perhaps they don’t feel the need to include alternative transportation in their app! Why do you include a link for directions aka maps in your app?? Google maps already provides the option to route yourself by bus! This app is an attempt at one stop shop to get around the city and admits it can’t do anything well at all!

by Aub Daug

Bring back the old app! This one’s for tourists who don’t know where they’re going and have all the time in the world to figure it out. The people who live in this city and keep its tourism money machine going, all for peanuts, so thousands use the RTA every day. Locals who will use this app every single day to go to and from their livelihood don’t need walking directions from the streetcar to where they’re going! Whereas the people these features will benefit will probably use this app for one week while they’re vacationing here and then never, ever again. Let the nouveau riche goons rent a Tesla when they visit—it’s just like riding the bus since you’re not actually driving! We want to be able to see the bus’ real time location via GPS, like in the old app, so we actually know when it’s arriving. It’s utterly hilarious to me that this app only provides “schedule times,” without a tracker on the actual vehicles, because last I checked (this morning) all the RTA schedules have had wildly inaccurate since 2019–yes, 2019!—which is why the GPS view was crucial. You are alienating the real RTA ridership with this app. RTA, KNOW YOUR AUDIENCE!!!!!!!