Contact Westerra CU Support

I never leave reviews. It’s that bad. First of all, It would’ve saved me a lot of time if I had known that you need to pre-register on their website before you’re able to log into the new app. Unfortunately, the password that I set up to use the app didn’t transfer and so I struggled for at least 15 minutes with trying to get logged in. I’m not even sure how or why it eventually worked. The touch id set up on the web browser does not appear to be functioning on the app. I also was not able to re-setup my auto payment for my loan on the app. When I was frustrated and wanted to get help with this issue, the message feature did not work on the app. It would type a few sentences and then chunks of text would disappear. Then, I finally went back and successfully logged in onto the Web browser, I manually paid for my car loan. Unfortunately, this payment did not post in the app. Apparently, our balances are not available in real time which is, in my opinion, i a minimum feature an online banking app should have. The app is a dumpster fire, but the process of transferring us over and the lack of communication is worse. It definitely was not set up to protect the consumer. These platforms that are not speaking to each other…I imagine it’s inconvenient, confusing, and frustrating for many. I hope that Westerra works with people before charging them late fees on their accounts or reporting them to collections agencies. This could get messy quickly if it isn’t addressed.

Why would Westerra make anything easy?! I followed the email instructions to set up a new password, download this new app, used the new password I JUST created…. And surprise surprise “sorry something went wrong, try again later” I called the toll free number and got a horrendously rude woman ‘helping’ me get into the new app. I’ve had a Westerra account since 2013 and it’s time for me to move on, I’m done. Poor apps that continually have “maintenance” and crash multiple times, followed by rude phone operators… I’m done.

The app doesn’t give any information about debit purchases, it just has the amount and “uncategorized ”. The process of transitioning to this app was not great and it meant I didn’t have access to my account for the weekend. And now I find it’s for an app that is MUCH worse than the previous one?? Ok Westerra, you win, I’ll go find another bank, you obviously hate having my business.