About: You do everything online. We help you do it safely.
Listed below are our top recommendations on how to get in contact with Aura: Security & Protection. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Aura: Security & Protection. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Get Aura Inc.
100% Contact Match
Developer: Get Aura
E-Mail: [email protected]
Website: Visit Aura Website
https://aura.com/legal/service-terms
By Todd Fleming
The service is pretty much as advertised. Telephone support staff are friendly and seem like they genuinely want to help. One issue has been addressed and fixed. The Aura app is another story. On both an iPhone and an iPad, as soon as I tap anything in the Identity tab, the screen goes black and the app is unresponsive. This is not an issue when using the website on a Mac desktop, so apparently is an iOS problem. Aura was notified of this 3 days ago. So far no reply. I still have a fair amount of time before the free trial period ends. If Aura or it’s app developer do not respond I’ll just cancel and move on. Update: Here we are quite some time later. After a couple of phone calls, no fix. I was assured that the “tech team” was working on a fix and that they would be returning my call. That never happened. The trial period expired and I had to let Aura go with no resolution to the iOS problem. So much for customer retention.
By JPE3333
Was thinking this app was going to make a difference, but all in all it really just compiles information and gives you updates on when a company looks at your financials or personal information. Essentially it is the same thing for when someone views you on LinkedIn and you get a notification saying someone looked at you. The majority of the services this app provides are all features that your bank already has as an available option. I tried to cancel 4 days before the monthly subscription date was coming up and was not helped. Then I tried to cancel and the representative kept trying to upsell me as I was trying to cancel. It felt disingenuous as I was explaining my frustration that the response was that I should spend more money with them. I was told that it is physically impossible to be refunded and was told that they could not help me at all. While having the app, I never used it and it was just background noise. There are tons of other alternatives that are on existing apps we have with our banks. Customer service couldn’t care less. I would not recommend this app.
By LiNSY
The VPN frequently — I mean at least once a day — shuts down the internet on my phone. And when it does that, without internet, I can’t even get on the app to disable the VPN to get internet back. So it means I have to do all these frustrating workarounds that sometimes require uninstalling the app altogether. And I know it’s the VPN because this problem started when I installed the app and only occurs when the VPN is. It’s been a thorn in my side from day one. The final straw, which led to this review, was it happening while I was driving which interrupted my navigation. I had to pull over to shut down my phone and get my internet back so navigation would work again. Completely ridiculous. This problem has been going on for the entire 7 months I have had the service and I keep thinking they’ll do an update to fix it. But nope. Nothing. Still horrible VPN functionality. And I suppose I could just disable the VPN altogether, but WTH?!? I’m paying for it! So please fix it! If it means anything, I have an Apple iPhone 14 ProMax and am running the most up-to-date iOS 16.3.1.
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