Tesla One Status

Last Updated on 2024-11-11 by Tesla, Inc.

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Common Tesla One Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Tesla One app on iOS and Android devices. Solve all Tesla One app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Tesla One iPhone Issues and Solutions

Tesla One iOS app crashes, not working, errors
Tesla One iOS app network issues
Tesla One on iOS has black/white screen

Tesla One Android App Issues and Solutions

Tesla One has errors/crashing/not working
Tesla One server network connectivity issues
Tesla One has black screen

Tesla One iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Tesla One app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Tesla One app crashes or not working on Iphone (iOS):

Close and restart the Tesla One app on iPhone
Update Tesla One app to the Latest Version for iOS
Uninstall and reinstall Tesla One iPhone app
Update your iPhone to the latest iOS version

Fix Tesla One on iPhone unable to connect to server/internet connection issues::

To resolve Tesla One network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Tesla One black/white screen (blank screen) on iPhone:

Follow the Tesla One iOS app troubleshooting guide Here →

Tesla One Android App Issues and Solutions

Fix Tesla One not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Tesla One app issues:

Force Stop the Tesla One App
1. On android, goto "Settings" » click Tesla One app. » click "Force Stop".

Update Tesla One to the latest version on PlayStore

Clear Tesla One App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Tesla One app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Tesla One.

Fix Tesla One unable to contact server/ Tesla One internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Tesla One » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Tesla One » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Tesla One on android.

Solve Tesla One black/white screens issue on Android:

Follow the Tesla One android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Tesla, Inc., developers of Tesla One.

About this app

Certified installers, partners, electricians, and Tesla employees can use Tesla One to prepare, install, and commission. Tesla employees can manage their daily operations ranging from customer education to customer support. Tesla One is for Tesla employees and partners to manage their daily operations and functions. Important: TeslaOne is designed exclusively to support Tesla Employees, certified installers, and partners.