Contact My Hot Pot Story Support

I honestly really enjoyed this game and played it every single day. I made it the Silver 1 level and seen I needed to update the game. I updated it, opened the game and I’m back down to Bronze level. Everything I worked hard for; completely erased. I had been logged in with my Apple ID since the start of the game so I figured I just needed to log in again to get back to where I was. Wrong. I logged in and still everything I had is gone. This is so upsetting because this was really my favorite game. I had so many different foods, staffs and decorations and it’s all gone. It took me so long to get all of that and now it’s just erased. I won’t be playing again until it’s resolved and i hope it’s soon.

I found this game via an AD on TikTok. At first there is a lot to do since you are barely starting off your store. You don’t have staff so you have to take orders, clean, and serve the food. But once you start hiring people the game becomes self sufficient. So then it’s about unlocking the next room and then the next room think of them as levels. But this too has an end (there are 5 rooms max). Once you are done with unlocking rooms it becomes about unlocking a “to go” feature, this is where I’m stuck. It’s impossible to get the last feature as the way to unlock food is collecting 3 elements via various ways in game. The problem begins when you realize getting these food items are completely randomized. I’ll give you an example: I just accumulated 100 each of these elements and unlocked 100 food items, ALL OF THEM WERE REPEATS! So now I’m stuck where I am with no hope for the next level. Mind you I’m the type of person that doesn’t mind paying for game extras to which I dumped about $70 in this one, yea I know stupid but it was fun while it lasted. Pro tip, there is no real cooking being made in this game, it’s NOT cooking mama. A message to the developers, think of a way the last few foods items needed to unlock gold level 3 can be more easily obtained cuz this method is not working.

I'm not usually a gamer, but I stumbled upon My Hotpot Story and found it quite enjoyable. I've been playing it for months now, and while leveling up was slow, I found there were enough daily tasks to keep me engaged. The option to watch ads and earn diamonds was helpful, especially for the little arcade game that rewarded me with training books. However, the recent update has removed the option to watch ads for diamonds, making it almost impossible to progress without spending actual money. As a result, I find myself bored and resorting to changing furniture back and forth just to pass the time and because I want to just keep playing the game. This seems like a greedy move by the developers, especially considering that the majority of players are kids who likely won't spend money on the game. I agree with other recent reviews, particularly the detailed one by StrawberryroseG, and urge the developers to revert to the previous system. If they do, I'd be happy to rate the app four or five stars. Until then, it's a disappointment. They’re also not active on social media. They only have 1 post on Instagram. It would also be helpful if they could be more active online with updates and news. Please fix this. Thank you for reading.