Blink Charging Mobile App Reviews

by AKLmfreak

The old app constantly gave me the generic “Couldn’t connect to blink” error all the time, even if my balance had just run out or my billing info needed updating.
The new app is NOT off to a great start. BlinkCharging itself did NOT update, I had to delete the old app and reinstall it manually. Now I can’t even log in with my Blink account. I had to “Charge as a guest,” then re-enter all my billing info and then the map screen froze and wouldn’t let me do anything. I killed and re-launched BlinkCharging and was able to select a charger, but the charger stayed on its idle screen and gave no indication that it was ready to charge until AFTER I plugged in my car. I was hoping for big improvements with this update, but first impression is that it’s even worse than before, and that’s setting the bar VERY low.

by Hewhoishe

Former SemaConnect charger station at my apartment building. Blink app won’t let me input model of car so i can’t register to pay for the service. Terrible customer service. Unfortunately i don’t know what to do to get any Blink service.

Update: Blink app is just awful. Doesn’t work on occasion, pauses charging, very slow to get to my saved/favorited chargers. Currently i can’t even charge because BlinkCharging keeps asking me to approve terms and conditions every time i navigate to a different location in BlinkCharging , then it just times out and essentially is useful. Cant get ahold of anyone. Terrible customer service. If i could I would definitely stop using Blink, unfortunately my apartment building used Blink so I’m stuck…

by Jck82011

This is my personal experience, which has been nothing but frustration. At this time, I would NOT recommend using BlinkCharging or the blink stations. Just go to nearby chargepoint or evgo stations.

I’ve been using a private blink station in my apartment that charges $1 per hour of parking for up to 5 hours. There has always been a lag between me unplugging my car and BlinkCharging recognizing that the charging was discontinued (up to an hour at times, and thus being overbilled). My biggest frustration recently has been that I was charged $12 and $8 for charging less than 2 hours each of these times. I have made multiple inquiries by app and also by email, but these problems have not been addressed, and I have not been refunded.

by TC1of5

I’ve been using Blink stations and BlinkCharging for more than 5 years. Originally BlinkCharging was stable and worked well. Now, more often than not, I am standing in the rain at a charging station, trying to get BlinkCharging to work, but it frequently crashes. Or it will tell me to plug the cord in to begin charging, and then, when I do, it does not start charging but gives an error message, sometimes charging me $1.70 for keeping the charger plugged in after it had “finished charging” – even though it never started charging! So incredibly aggravating. And then there is the pre-loading of $20 if the Blink account balance falls below $10. So I am loaning blink $20 interest free until I dip below $10 balance again and they charge me another $20! Anytime I can use Chargepoint or any other charger besides Blink, I do. Blink stinks.

by Mac Tennant

1. No way to ID which charger corresponds to the one on BlinkCharging . Luckily my guess activated the one next to me so I was able to make the cord reach without moving my car. Starting charging but t really slow.
2. Went to sleep in the Element Hotel wthe chargers are located only to be wakened by a text from Blink that my charge was finished and parking fees would begin if I didn’t move my car to make room for other EVs to charge. I got dressed and went downstairs to fund my car at 66% and no other stall being used.
3. Back to asleep until I received the same text again about 1:30am. I git dressed again and went and moved the car.
4. Minimum to open the account was $20. I just checked the account and see they charged me Over $17, @ $.94 per kWh! Tesla charges $.35 for much faster charging.
I texted and emailed these jokers with no reply. I hope Element Hotels dumps them .

by TolerantofQuarks

Blink needs to just move to a web-based app instead of trying to maintain their phone app. I have to update it all the time, they have different directions for accessing their chargers at the three different locations I use, BlinkCharging is not easy to identify the station so it takes a long time to turn on the charger, and they make you have a credit balance to use instead of having a credit card on file and charging it after the full balance is determined. You also have to go to the website to do some of the activities anyway or call customer service, which is hit or miss whether you get someone who will be condescending and treat you like an idiot because you didn’t know they got a new app platform and you have to delete the old one and upload the new one. Which, by the way, is not much better than the previous one.

by Quinton Ch

I don’t normally write app reviews, but I just want to highlight how bad this application and the services offered by Blink are.

The chargers offered by Blink rarely work. But, when they do, they’re good for maybe 1-2 charges on the charger. After that they end up freezing and being unresponsive.

Now onto BlinkCharging , which is hardly functional for anything other than using a map and adding money to your balance.

I’ve had issues where after charging sessions my session doesn’t actually end and other folks can use my session and rack up my bill. The UX of the application is poor at best, offering little indication to any user interactivity.

If you attempt to submit an issue in BlinkCharging you’ll likely find that you get no confirmation, no error, or any indication about the submission of the issue you’ve tried to submit.

Then you’ll attempt to call in and resolve the issue only to find that your “3 minute wait time” actually takes 20 minutes. Great, you’ve finally got ahold of someone, hope is on the way! Except you will soon learn that you’ve waited 20 minutes only for them to “try” to reboot the system unsuccessfully and then be told that you’re being transferred to the “technical team” which will result in you being transferred to a phone number which never answers and can’t receive any voicemails because the mailbox is full.

by Socalkenm

Terrible interface, waste of time, never was able to charge. You first have to download the terrible app, only to have to input everything, create an account. At one point the “save and next” button is hidden behind your phones keyboard without being able to lower the keyboard or hit “done”. So good luck figuring that one out. After that was conquered BlinkCharging takes your cc and charges. Ready to go, right? Wrong. Click button to start charging which takes you to Swipe to start charging which takes you to click button to start charging which takes you to swipe…. You get the idea. Never charged . And hey geniuses at Blink… why not put the charger numbers on the charger?!! Instead you print a sign and tape it to the charger that says “north is 195 and south is 198”. Yeah let me get my compass out to check on that. Then which is 1 and which is 2. Would it be hard to write 198-1 or 198-2 on the machine? It doesn’t matter though, BlinkCharging is terrible. Had to find a ChargePoint.

by Shawn Lin XL

Update: BlinkCharging is now overcharging my sessions and calculating charges incorrectly. How is this even legal?

As a Tesla owner, I am spoiled by how easy it is to use superchargers. However, I do use other chargers at times, including ChargePoint, SemaConnect, EVGO. With one exception - I’ve never been able to set up and use blink chargers. A lot of their chargers are in underground parking with no phone reception. That wasn’t a problem because I could use someone else. Recently, SemaConnect in my building has merged with blink, and the pain begins. After trying many times, I simply cannot even login or register with blink. With the merger, they essentially destroyed a well run company and a functional app, with a piece of junk put together by people who doesn’t know how to build software.

by ChineseKartel

As an ev user I have about 8 apps now, I’m used to it. This is easily the most cumbersome in-effective user flow. The station I was at required an actual physical card provided by blink in order for me to use it. That’s harder for everyone. It’s almost like you don’t want people to use your chargers. I went through all the options I possibly could to charge my car (download app, sign up as member, put in a long list required inputs that shouldn’t be required) only for none of it to work. Called support and they told me the station is decommissioned (no signs anywhere regarding this) and that I can only use a physical card to use that station.
I’m going to avoid using Blink stations if I can.

by Hhc Sad Customer

I tried to use a Blink charger with just my credit card. The phone message said there was a problem charging my credit card so it failed yet the standard fee of $20 hit my credit card. So I downloaded BlinkCharging and tried to search for the charging station but it did not come up either on the map, by typing in the location name or typing in the serial number. I eventually tried customer service. Pressing 0 does not get you to customer service (shows how much they care). I pressed 0 10 times and eventually it switched me over to an outsourced operator who managed to get the charger to start. 30 minutes of my life I’m not getting back.

by Mr. Harry Otto

Everything about this company is just wrong. They need to bring on a proper management team so it can be run correctly. You are taking up spaces in areas where other companies could put their chargers instead. As a result, you are ruining peoples first impressions of purchasing EV vehicles when their only options are blink chargers that don’t work. You also need to find a way to let people charge their vehicles without having a smart phone because what if they pull up and both the vehicle and the smart phone are dead? And to call your toll-free number and get an answering machine in this day and age is absolutely unacceptable. Just sell your company to EVgo and let them run it properly.

by Anvo93

An EV charging app really only has one job: Let me charge my car with a minimal amount of friction. So when I pull up to the charger and plug it in, why do I have to tap through BlinkCharging and try to convince it that I am in fact next to a charger, that the charger is available, and that I really would like to initiate the charge? Instead I have to tediously find the charger’s ID, which constantly scrolls through the tiny LCD, and then in an unintuitive way select it in BlinkCharging to start start the charge? And why does my car know it’s now charging, but BlinkCharging never acknowledges it? This thing really needs a refresh from a UX perspective. And please let us have a Blink card in our Apple Wallet to just tap the charger to start charging.

by Nurse Remi K

Multiple chargers dead or non functional, to the point it’s barely worth checking for them. On top of that the company is aware of it and couldn’t care less, per their customer support many of these chargers are deactivated by them on purpose and they do not update this status in BlinkCharging . As bad as EA is at least when they have 1/4 chargers working they are updated on the map.

It’s really sad because I never had any problems with SEMAconnect until blink acquired them and now it’s a waking nightmare. Ghost charges, meters reading innacurately (always in their favor) and ten minutes on hold to find out that they did it on purpose and don’t care. I’d rate it lower if I could.

by MØNielsen

First of all. BlinkCharging is disabled if you don’t give them access to your location. They don’t need that - just the charger number. Sema connect worked fine without invasive location permissions. I can’t even search without it 🤦‍♂️ Second, I have have to scroll through a list of 40+ chargers at the charging location to pick the right charger (after getting to the charge site via many taps). Why can’t I just enter the charge stall number? Way less error prone and way faster. It’s many clicks and scrolls compared to the Sema connect app. Terrible experience.
Favoriting private access locations doesn’t even work either adding even more taps to getting into a charge session.

by The Techy Runner

Tried to charge, would not deliver energy. Called 5 times. Disconnected 4 times, finally got an agent after more than one hour. During the call the charger started working, the agent acted as if it had been working all along. Circular arguments. She asked me to unplug and replug, which I did. Now it claims to be charging, but BlinkCharging states that zero power is being delivered.

It seems like Blink is trying to discourage people from using EVs. This is the worst experience I have had in over 10 years of EV ownership.

I will use alternatives to Blink whenever feasible. The only reason I am trying to use Blink today is because it’s the only option at the hotel where I am staying.

by Something_Doesnt_Matter

I ended up getting a blink card for some reason but unable to create an account using my phone. You cannot use the website because they don’t know how to create a website for you to control your account. It is a corporate useless information posted on web. Don’t waste your time with this company. Their chargers are located in close garage basements with no wireless access. You will be wasting your time and battery driving up their charger. If you manage to access wireless network, good lick making their app work. I just shredded the blink card. I will wait in an EVgo charger rather than driving up to Blink. This is really ridiculous. This people should be charged with criminal neglect for causing unnecessary stress to others. CALIFORNIA cancel their licenses!!

by #C@rlos

Between yesterday and today I was able to charge my car for the first time using the charger at my condo, and after numerous calls to provide me access to the charge station. I believe it ending charging in the early morning 2-3 am for what I received a text message, awesome. As you can imagine I saw the message when I wake up, and proceed to move the car. Later I receive the invoice with a $15 parking charge. My question to Blink is why, am I suppose to move the car at 2-3 am, who was going to charge the car at that time? Congratulations, you are making more money with unfair charges than the actual charge, but not anymore with me, this was the first and last time I use your chargers.

by Digitaluddite

BlinkCharging was not ready for prime time. Whatever they did, they messed it up so bad that a large portion of their customers can’t charge. I can’t charge because the new app lost my account. I can’t set up an account because when I enter in information it doesn’t save it. It won’t let me get past a screen that makes me choose the make of my vehicle which is completely irrelevant. I put in credit card information and it deletes it. I spent an hour and a half with four different customer support technicians with no resolution whatsoever, it’s been three days I sincerely hope they get there ship together soon. I have a low range vehicle and rely on the chargers at my work.

by Gtr225

Went on a road trip from NJ to VA and a blink charger was the only one available. It charged me $2 per kWh which came out to $90 for a full charge! I understand the price of electricity varies across the country but $2 per kWh is actual highway robbery (pun intended). Also BlinkCharging only lets you pay in $20 increments so for an $81 charge, you pay $100 and they hold the $19 in your account indefinitely. Instead, what I suggest is leaving a negative balance on your account until the next rare occasion you need blink. I don’t understand how gas pumps have got it right where you just pay for whatever gas was dispensed. Why can’t EV charging be the same? And without charging 16x the national average price of electricity?

by AgentO2

Whomever “fixed” the chargers, made them worse actually. At least the ones I use. They now charge 0.03 cents PER 30 SECONDS for charging, and 0.02 PER 30 SECONDS JUST TO PARK instead of kWh. I work 12 hour nights, and for one charge it costs almost $20 parking for THREE hours. It used to cost 0.39 cents per kWh with FREE parking as it states on the PlugShare app. I spent over $30 one night!!! This is not okay and probably not too far off from false advertising. I’d like my money back. All of it. For the inconvenience, misleading information, and having to miss work going out to my car to unplug it so I don’t spend an arm and a leg. This will be escalated to the company. Chargers, beware!!!!

by FauxGhosts

I am traveling and rented a EV. I have never used a charging station before and assumed it would be fairly easy, so I went to the nearest one. It turned out to be a blink station and half of the 4 stations weren’t working, and other cars were using the working ones, so I drove to the next one.

I was having trouble starting the charging process so I decided to contact customer support. The hood music told me it would be 8 minutes. When I was next in line it transferred me to another line and just played annoying music in my ear for 30 minutes. Ugh. What a horrible experience and I will avoid this company/service if possible.

by Timetoburgle

App requires a ton of personal information for no reason. No integration with Applepay, so you have to manually enter all payment info. Then, get this, it requires you to prepay $20 before it will let you charge, regardless of how much you use. You have to maintain a $20 balance. What a joke. I can’t do that for 16 different EV apps. Just let me pay.

Apparently you can sign in as a guest and pay more. That still requires your email, HOME ADDRESS and other information. Why? There is so much friction between plugging the car in and getting electricity to flow. They spent all of there money making it harder for a plug connected to a grid to NOT charge. These people are monsters.

by Matthew Anderson

BlinkCharging frequently gives me the feedback “cannot connect to the network“
Uninstall reinstall didn’t help, the latest error is that I just get the title screen and can’t go any further
These are the only charging stations at my work, I don’t know how they were swindled into buying these, but I’ve never been able to get one to work successfully.
one time I called for customer support, and they told me these stations were not active although I can see them charging other vehicles.
Quick poll at work suggest that only about 30% of people have had a successful experience with these stations.

by Yrs3000

How is this company still in business? The simplest things are not available in BlinkCharging. The fact that BlinkCharging doesn’t even give you a charge status is unbelievable. You plugin to charge and BlinkCharging doesn’t show you how long you’ve been charging, how much - nothing. Just a icon if a lightening bolt in the corner. The company they took over (SemaCommect) had a MUCH better app. This company shouldn’t even be in business! Got a problem? Try their online chat support. It’s automated and everything you put in just tells you to call their 800#. You call the 800# and it goes directly to vmail.

by Светлана467744

They replied that the issue was fixed which was not, I have to delete and reinstall app every day for it to work. And they said all previous charging history was transferred to the new app but it’s not true. No charging history is available and I was charged for the session that was promised/supposed to be free when they did the transfer. My balance is a mystery now and earlier I could check on the web browser version but now I can’t log in there too.
—
Old app was bad but it at least worked. This one won’t even log me in and I can’t charge. How hard can that be? I JUST want to log in and check my balance.

by Noprice

Guess an iPhone 13 user that downloads BlinkCharging needs to close and reinstall only to have the same thing happen over and over. Good thing I didn’t need to charge my EV at your station or anything. I can’t make it past the credit card entry in BlinkCharging , keyboard won’t let me scroll down to submit or close the keyboard. Call support and how is the support they provide? Delete BlinkCharging and reinstall it. Didn’t work, thanks for nothing. You’ll be gone in the Blink of an eye hopefully, replaced with someone who spent the money on better development and customer support

by Deluna0220

This company made the absolute worst charging station. You have to make an account just to use it. Which charges a subscription on top of the amount they charge to use the charger. They won’t truly allow you to charge as a guest. It takes you several minutes even to input all your information. Because you would think a technologically advanced app would allow you to use features such as Apple Pay or tap to pay. I’ve used many charging stations and this one is garbage. Hopefully, you are not in an area where this is the only option for charging

by Orlandosoccerwatcher

Wasted 30 minutes trying to get BlinkCharging working and couldn’t get to charge my card. For some reason it has a timer before you can do the “swipe to start charging”, which is a really confusing and unnecessary UI thing. Nothing happened when I did that. A couple other silly and poorly implemented things:
- BlinkCharging has my precise location and im sitting right on top of the dot on the map that I want to charge, but the map default to showing a 10 mile radius area with hundreds of dots
- no integration with Apple login
- no integration with Apple Pay

by Zulu.Jackson

The previous app was at least stable, I can’t even stay logged in on BlinkCharging. It also won’t let me refill my balance. I have possibly 3 pending charges and since two days ago and not one has been added to my account yet.

by Mscott-the Real One

Like everyone else here, I can login and BlinkCharging crashes as often as not even trying to login. It’s 2022 and app development is not a new thing anymore. This one appears to have been designed and implemented by kindergarteners. Absolutely unbelievable.

by Joe14745800

App super buggy. Login is glitchy and adding vehicle to account doesn’t work so unable to really finish setup to check the rest of functionality. Really should have done further testing before pushing this update. Also a search for this in BlinkCharging store doesn’t show in the search findings.

by Joshaxel7

New app lost account information and will not allow creation/updating of new profile (locks on add vehicle screen as others mention). Blink seems to have bricked their entire network with this new app. UPDATE: developer says issues have been resolved. They have not. App remains completely functionless. SECOND UPDATE: deleting and reinstalling BlinkCharging makes it work…but come on Blink, that should not be required.

by Sterling Bourne

Really horrible experience. Bring back the old app. At least it worked. This one tries to take you to a Safari page to log in instead of doing it natively. Blink needs to hire real app developers or get a refund if they hired an outside team.

You can’t scroll around the map. It freezes. Impossible to search. And I’m using the iPhone 14 Pro Max. It’s not my phone. Trust me.

by KAL 37

BlinkCharging has always been really glitchy, requiring some ‘work arounds’ to be able to charge my car. Many Blink chargers are down or just won’t charge. Customer service is never any help. I’ve called multiple times and different agents tell me different things.

Also, they raised their prices so it’s not even cost effective. Deleting BlinkCharging and switching to a different charger company.

by BayouBillinFL

Since the launch of the new App I have experienced numerous problems. BlinkCharging either fails to launch or shows that I need to log-in again. I have now logged in on 3 different occasions, however, my most recent attempt has BlinkCharging blocking my log-in because it is not allowing me past the Vehicle Info screen. This is now beyond frustrating & the company needs to fix the numerous bugs to BlinkCharging now.

by Snooper321

I have not used blink since 2019 and this week I received a failed credit card payment notice. Blink attempted to bill my expired card for the full amount of my last 2019 charge session. If you have an active credit card on file, check your card charges!

Logging in to the new app to check payment history and when selecting any past payment, BlinkCharging crashes…

by SRLambert

Since the new app launch I can’t log into my account at all. This means I can’t use Blink charging at all beyond whatever balance is on my card - and I have no idea what that is without BlinkCharging . I have also had a fraudulent use of my account since the upgrade, which I disputed immediately. I’ve had an open support ticket for a few days but I’m super disappointed so far. Hoping this is an early hiccup and BlinkCharging works soon and I can update this with five stars.

by Logan .

If you’re gonna make me download a completely new app it better be worth it but this is WAY worse than the last version. I was forced to sign up all over again and BlinkCharging would crash every single time I tried to enter the make of my car that they just have to know apparently. So I can’t even use my account to charge and on top of that BlinkCharging would crash every single time I tried to report this. Whoever made this choice needs to be fired.

by Misajoeytime

I tried for 30min to get a charge and it never worked I even moved to a different charger thinking maybe it was the charger. I decided to leave because I never got a charge. Later that day I noticed my bank account was charged and when I called to fix it they said I was charging for 3hrs or more and that’s why I was charged when in reality I was in that spot for maybe at the most 45min and never got a charge. Blink said they couldn’t help me and i probably wouldn’t get my money back and I would get an email about my claim but I never received an email.

by Seylukris

It’s a step up from the old version of BlinkCharging but that isn’t saying much. On the plus side, they let you know there “industry leading” technology is caught up to like 2015 instead of 2010. So there’s that. It would be great if you could just tap your phone/watch to start a charging session like the rest of the EV charging stations. Maybe they’ll get there by 2030 🤷‍♂️ Instead you need to go through a whole process and load funds to your account like a prepaid VISA. BlinkCharging kicks you out frequently and you need to delete and redownload it to log back in. I only use Blink when it’s my only option.

by Vevgx

The old app just stopped working. Was surprised to find this new app on BlinkCharging Store.

No official communication - neither in BlinkCharging nor via email received. And I checked all my folders. In fact, I still got Blink emails on my updated credit cards so email was correct. Stating that Blink tried to reach out to everyone via repeated emails is just incorrect.

Besides that, even the new app does not seem to be optimized for larger iPhone screen resolutions which have been around for years now. On my iPhone 12 Pro Max, all buttons and the menu bar are weirdly blown up.

by Tracyeadams

Very irritated about the time lost trying to get Blink Mobile working after it failed to connect. I did not receive any notification that the installed app would no longer work and that the user would need to delete it and download a different app. Why couldn’t the old app notify me about the new app rollout instead of giving me connection errors?

by Devilaxe

Could not log in. After providing my name and phone number, I’m asked to tell which car I drive. Well, the drop down menu options are empty and NEXT button remains inactive.

Blink is probably the second worst charging network on the market. Always have issues with their service. Also, doesn’t let you add RF card to a phone wallet - you gotta use physical card or open app…

by Drewmendenhall

Location information is _not_ needed to display a list of Favorite locations. The list does not need to be sorted by distance, it can be sorted by last usage time when Location is disabled. The map always places me in Florida when my location is disabled, regardless of GeoIP or last charge location. BlinkCharging is a pain to use, and I will avoid Blink until they support basic usage scenarios.

by Merchako

Even though the charge station was equipped with tap to pay, Blink required me to use BlinkCharging (despite there being icons on the station to the contrary). BlinkCharging would not accept Apple Pay. It required me to manually enter all of my billing information and credit card information. It would not accept auto fill from iOS for either of those things. This was confusing and led to a very long time to get started charging.

Frustrating experience, but I’m fortunate it worked eventually and that I wasn’t stranded. Even saying that, though: “not stranded” is a sad point of comparison.

by Electric Eddie C.

I just got an electric vehicle and am not familiar with how to charge. I ended up in Vermont with a low charge. My vehicle referred me to a Blink station. When I got there I discovered that the two fast charge machines weren’t working. I downloaded the Blink Appointment thinking that might get them to work. It didn’t. But I got a number to call and leave a message. An operator named Donna called me back. Donna was WONDERFUL!!! She was so patient. She stayed on the line with me for half an hour!! She was wonderful. She even tried to get the broken machines to work but was unsuccessful.

This was my first time using Blink. Since four of the six chargers didn’t function, I’ll give Blink the company only three stars. But DONNA GETS ALL FIVE STARS!!!

Thank you, Donna. You saved me.

by 1968raynebow

*No app indication of charge status ongoing
*No symbol key to indicate what blue, green, or a lock key indicate with any clarity
*Consistently told me a charger was unavailable when it wasn’t in use

Usually we trickle-charge at home but due to circumstances we decided we’d run our Leaf next door to use a Blink charger. BlinkCharging indicated there was 0/1 available. There are two chargers but one was offline. Thing is, after waiting 90 minutes, I took the car over and saw no car charging. Fine, whatever. Hooked up and started charging. Then realized BlinkCharging tells me nothing about how far along we are in charging. It barely tells me it’s on a charger at all; just a lightning bolt on the map. Other charging network apps tell us how much charge has been dispensed (and how much the cost is so far). Disappointed, especially when these two units had just got back online, now one is offline again and BlinkCharging had just been updated. I finally unplugged after 90 minutes with no indication of how much had been dispensed, to find my car was at 100%. Why was it still charging, then?

by JacobB9494

The waitlist function for private chargers could use a lot of improvement. You have like 1 or 2 minutes to accept the waitlist once you get the notification, but no matter what you do the notification will not play a sound or vibrate my phone or Apple Watch no matter what i have my notification volume at. If it isn’t going to give me a proper alert it would be nice to get a text message for the waitlist like it does for stopping or starting charging. There also seems to be problems with the waitlist, where the charger won’t activate for some people at my location. Not sure if this is because if someone accepts the waitlist the charger still shows as “available” in BlinkCharging until they actually plugged in. But it is very common where we get people plugging in and not being able to charge, leaving their car on the charger for hours in the “connected” state.

by Fed Up With Improvements

I just downloaded your app. There are blue and green dots indicating the charging stations, but no legend indicating what the different colors mean. An easy to find legend would be useful. There are also other icons, such as “lock” symbols. Maybe they are intended to be intuitive, but if so they are only intuitive in the minds of the developers. Again, an easy to find legend or help reference would be useful. Maybe there are other symbols or features we don’t know about as well…

I am concerned that virtually every review over the past several months are negative (1 star). This makes me fear I made a mistake investing in Blink.

All of the responses are a cut and past of the same apology, which is worse than no response at all.

A common complaint, besides chargers out of order and showing as “Available”, is that credit cards and Apple Pay are not accepted. Blink needs to FIX this NOW if you ever expect to make a profit.

by Mike_geek

Seems like SeemaConnect joint forces but also got a downgrade on features.

How is it possible that the charging points have NFC but BlinkCharging is unable to generate a pass? I must order the physical card, and probably carry it as I probably can’t add it to apple wallet. I should also add that it has been over a week and I have not received the pass.

To add to the complication, is hard to identify chargers as they do not have labels in front of them, and the communication is slow, laggy and sometimes it just does not connect.

Simplest solution would be to add nfc to BlinkCharging so that customers can just tap and charge.

by Johneastbay

Update 7.8.23
Working somewhat. Notifies me when I start charging and now charging is working. Old app would automatically notify me when charging was completed. Now alerts me that charging is completed AFTER I unplug my car. Not helpful.
Previous review
Ican log in, add a credit card, locate charger. But Sema connect card doesn’t work. Blink app does not work. ‘ Something went wrong. ‘Please fix this!

by Koa808

I had no problem setting up BlinkCharging after downloading so I could charge from the Blink network. Simple to start and end a charging session with a swipe, turned on the automatic top up feature so it will never stop a session should you use all the money in the account.
I would have given 5⭐️ however the history of your usage I would have liked to see individual sessions broken out instead of all lumped together.

by Wobblyrock

Since this review they got their app in order insofar as it’s functionally useful as before (and nicer UI etc.). No hang up on being required by having no way of re-identifying yourself. If you have an account, email login & credentials get you back to your account as a funding source for charging & no special requirement for a physical RF card to start every charger. Changed from highly generous 2stars to now 4stars for functionality (eventually)

Resolved Review post-new app rollout is below for context:
“Briefly worked fine for me after its roll-out a wk ago or so but since then it no longer has my acct info & (like other reviewers note) I’m unable to complete the sign-in process (again) because it will not let me proceed past an empty set of choices for vehicle make. Have alerted humans on the always helpful customer svc side of things & hopefully it get resolved soon for right now BlinkCharging is useful only as a locator of stations on a map”

by Kevin In Portland

I wasn’t able to update my account information on the new app. I emailed them for help and got a response within an hour thanking me for letting them know, and telling me that the problem was fixed (it was). I am not accustomed to this level of customer service. Great job Blink!!

by AmyD Florida

Has worked for me everytime I have used it!

by EVMIKE 120770

Downloaded new app without issue and charging works. Definitely smoother than old version.

by Miami Spence

After downloading NEW Blink App- Its Easy to use and easy to find Blink Chargers. This is my primary charging company. I use Blink chargers all the time. Blink has High Quality chargers, easy to use and safe to use. Safe consistent charging⚡️❤️😊