Contact Life in Lilac Support

by Michelle Seghini

This product is wonderful however when I placed two separate orders, at separate addresses, they were not shipped correctly. I ordered a Mother’s Day set, one for each of my daughters, they shipped all items to one address. There are the two different addresses clearly listed on my account. I tried to resolve the issue several times with Jessica, however she refuses to rectify the situation so I will be returning my $300 order. It’s a shame that such a quality product has such a poor service representative in Jessica.

by Gabrielle Talbot

I really wish I could love these products because I love Jen and the products are gorgeous, however, there just isn’t much smell in my home like others talk about. I live in Colorado, so maybe it’s the dry climate, but you cannot smell the candles nor diffusers unless you put your nose in them. I have tried putting them in smaller rooms and gifted them to family members also in Colorado who have all had the same experience. I have asked others who live in this area and have purchased the candles and they also had the same experience. I really wish the smell worked more in this climate as the candle scents are great, the packaging is beautiful, and I would love to support this business.

by AfellyRN

I placed a $178 order for moms day gifts that was “guaranteed” delivered before Mother’s Day as advertised on stories and its 5pm on the day before mothers day and no order. I reached out at the beginning of the week to customer service explaining the situation and got like no help. I also don’t have extra money to go buy more gifts nor do I have the time because I myself work full time and have 3 children to take care of. Spending money on this kind of thing really is a luxury for those of us that are normal middle class folks and I’m saddened that I have been let down.