Contact ECOBICI Support
Company Name: Lyft, Inc.
About: This is the new app for ECOBICI, Mexico City’s public bike
system.
ECOBICI’s evolution has begun.
ECOBICI Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Lyft, Inc.
Verified email ✔✔
E-Mail: contacto@ecobici.mx
Website: 🌍 Visit ECOBICI Website
Privacy Policy: https://www.lyft.com/privacy
Developer: Lyft, Inc.
3 Most reported problems 😔💔
Worst customer support
by Becoming Bad Day By Day
They should rename it to customer enemy. I purchased an annual membership and the bike failed to dock for some reason and they overcharged me 150$ extra after the first ride itself. It is such a shame that a company working in this industry has such a bad customer support experience.
They give a bad name to the whole transit industry.
I am sure no one in this company cares to listen to their customers
Do not down load this app!
by Mikeoh92
I was in Mexico City, rented a day pass and couldn’t get a bike because I could only purchase a red bike and every bike near by was green! I wasted around an hour and a half of my day trying to figure out why I couldn’t get a bike! Wish it would had told me it was only for red bike before I paid. I Try calling the number to get my money back and nothing! Worst bike rental experience!!!
Just Don’t
by Lexiii92
When we put our bikes back in the correct docking station after our ride (and it locked), the timer wouldn’t stop and we continued to be charged for another 4 hours… there is no customer service to help either. I would not recommend using this unless you’re okay paying much more.
Have a Problem with ECOBICI? Report Issue
Why should I report an Issue with ECOBICI?
- Pulling issues faced by users like you is a good way to draw attention of ECOBICI to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a ECOBICI customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using ECOBICI.
