Contact City Play Support

by Xvbcgghcdghxdfbnbcfunccdgjbcgn

The product (sensors) have issues intermittently especially with longer sessions of play/ practice. The sync up of data is erratic in those cases.

The customer service is really bad. Inspite of narrating the issue in detail, the cs representative (Mr Otto) could not even understand the issue and communicate the resolution and instead pushed the issue by another week to be attempted on a call. It’s really frustrating to experience your valuable stats from sessions not syncing up consistently.

I would not recommend the product if someone is serious to have their stats be consistently available and see progress made.

by Hz64

I got this per a friend’s recommendation. It worked well for a week then I suddenly got changing problem with one of the sensors. I contacted support and they asked me to do a hard reset which fixed the issue. But it happened again a couple of weeks later. It would also tell me that “one of the sensors lost power so no data was recorded” right after a game session. Every time I contacted support they just asked me to do a hard reset but it was a bandaid, and I couldn’t rely on the sensors for my games. I asked them to replace the faulty sensor but they refused. It’s trash to me at this point.

by Jwickmater

The app gets stuck on the "get ready to pair" screen. There is no option to go to settings (per the website). We have uninstalled/reinstalled several times and the app just freezes. Very disappointing especially since the product took the full 21 days to arrive.