🏷️ About: Unlock the hidden truth of your performance and develop your football skills the City way. CITYPLAY hands you the numbers to your game, measuring your technical and physical performance as you play.
CityPlay gets stuck on the "get ready to pair" screen. There is no option to go to settings (per the website). We have uninstalled/reinstalled several times and CityPlay just freezes. Very disappointing especially since the product took the full 21 days to arrive.
The product (sensors) have issues intermittently especially with longer sessions of play/ practice. The sync up of data is erratic in those cases.
The customer service is really bad. Inspite of narrating the issue in detail, the cs representative (Mr Otto) could not even understand the issue and communicate the resolution and instead pushed the issue by another week to be attempted on a call. It’s really frustrating to experience your valuable stats from sessions not syncing up consistently.
I would not recommend the product if someone is serious to have their stats be consistently available and see progress made.
I got this per a friend’s recommendation. It worked well for a week then I suddenly got changing problem with one of the sensors. I contacted support and they asked me to do a hard reset which fixed the issue. But it happened again a couple of weeks later. It would also tell me that “one of the sensors lost power so no data was recorded” right after a game session. Every time I contacted support they just asked me to do a hard reset but it was a bandaid, and I couldn’t rely on the sensors for my games. I asked them to replace the faulty sensor but they refused. It’s trash to me at this point.
Syncing problem, sensors not being recognized. Customer support won’t help.
I’ve been using the this app for a few months. All I have is issues 2 times a week. It does NOT STORE all of the information. This is really frustrating.
I am in the process of canceling my subscription and it has taken me forever and I get no progress done as emails simply don’t work. There has to be an easier way to cancel
After updating CityPlay , there have been nothing but problems downloading the data. It takes forever, if it even downloads it all.
The sensors work ok but at 149 dollars a year, what it provides is minimal. If you do purchase, make sure you keep track of the date so you can cancel. My daughter hasn’t used hers in 4 months. Out of sight, out of mind. Then all of the sudden without warning, 149 dollars just stolen out of my account by them. So not worth it.
I bought the sensors for both of my kids who are avid soccer players. They play indoor, futsal, competitive, and high school soccer. We are busy with soccer and practices almost daily, so we get plenty of use out of these. I will not be renewing my annual subscription. Most of the time the time played that it tracks is wrong and needs adjusted, which throws off all the other numbers too. And CityPlay won’t allow you to adjust the time played half of the time anyway. It would be nice if you could just type in a number instead of just sliding a bar saying “longer” or “shorter.” My son had a whole game that wasn’t even uploaded at all either (sensors were charged and on correctly). I even reached out to customer service and they were no help. Videos and tips in CityPlay that are supposed to help improve your child’s performance are not that helpful either. There are a lot of bugs that need to be fixed. The whole thing is pretty frustrating and I wish I didn’t waste my money.
The right one won’t charge, so I went to chat with an AI, and there was no place to type, very unprofessional app
I have been trying to change the email address within the profile in CityPlay and it keeps giving me an error message when I try saving it.
CityPlay is really good and helps track my data, but there is one issue, in matches where I play really good, it says my stats are low even though I carry the team and it’s frustrating so it needs improvement for accurate tracking.
I bought a this app for my kids on December. He used it for two times and then the software messed up and it didn’t recognize the user anymore. I have send emails and chat messages for like 2 weeks trying to get assistance without success. The device is great but the customer care simply does not exist. I would really appreciate if someone can contact me to solve this issue.
Really cool product - but between the sensors and CityPlay itself, it only works without issue maybe 1/3rd of the time. Synching issues, accuracy issues with the data, and recently more and more issues with CityPlay itself. Frustrating because when it works it’s a fun way for my 9yo son to track his progress, but sadly so far it’s been more common to have issues than not.
I bought these for my 9 year old who really loves to play soccer. He participates in a very competitive league and is always wanting to know where he can improve. I thought these would be a great way for home to put a number to his efforts. Boy was I wrong. The information that these sensor provide is fantastic… if you can ever get the information. Sometimes they load sometimes “oops something went wrong, Try again later” or incorrect mounting when I know they matched Right sensor to Right and Left sensor to left with blue light flashing on the outside. then when you go back, the data is not correct or incomplete or not there at all. There is now way to refresh app or even reboot it all together. Tonight I have put in FIVE two factor authentication codes that they sent to my email only for it to tell me I have the wrong code and then tell me something went wrong. In the year 6 months I have had them, these issues have popped up about 10-15 times. I tried to chalk it up to internet issues, cellular issues, iPhone issues, butt NO!!! It doesn’t matter. Glitchy. Buyer beware.
It won’t let me edit my profile it just says “oops sorry, try again later” when I try to save my profile
App runs super clean and is giving me very valuable information on my game.
CityPlay is very good and gives me good information to improve my game.
CityPlay helps me develop and keep track to make more progress
I was initially concerned with some of the reviews for this product, but so far, so good. None of the glitches I was expecting. My son has logged 10 matches and 15 practices with no issues.
City.Play appears generally safe, but use with caution.
JustUseApp Safety Score for City Play is 32.9/100.
This assessment is based on our NLP analysis of 82 user reviews.
Combined with the app store average rating of 3.3/5.
City.Play appears legitimate, though exercise caution.
Our NLP models processed user feedback to estimate legitimacy. JustUseApp Legitimacy Score for City Play is 32.9/100 .
This conclusion is based on analysis of 82 user reviews.
City Play collected the following data from you:
After any type of training session or match, indoors or outdoors, players are able to connect to the CITYPLAY app on their mobile and sync their data.
Playermaker has developed a wearable foot-mounted performance tracker device that captures athlete data from the source of motion using smart sensors.
* Level up your game: Exclusive access to training videos and personalised advice developed by Manchester City from their training philosophy.
Powered by the technology of Playermaker and the football philosophy of Manchester City, CITYPLAY gives you the keys to your football journey.
CITYPLAY hands you the numbers to your game, measuring your technical and physical performance as you play.
