Contact Playfitt The Healthy Habit App Support

EDIT: I have now used the app for two months and unfortunately I’ve been getting increasingly frustrated with the way it counts squats and especially push-ups. The app frequently will count up to 80 or so and then tell me there’s an error, making me start all over again. I frequently have to restart the count multiple times for the app to actually work. The frustration this causes is not worth it and I will be deleting it. I’ve been using the app for over a week. I appreciate the app in that it makes me more motivated to move in order to meet its daily or weekly goals. My problem is that even when I’m putting my phone in my waistband or in the back pocket area of my form fitting yoga pants sometimes it doesn’t count my reps. I don’t mind the occasional one or two, but when you’ve done 40 push-ups or squats and it doesn’t count a single one or only counts half, it is frustrating because I don’t really have the energy to do more. This has happened numerous times, and I’ve yet to understand why the app is able to count my movements sometimes but misses them altogether other times. I will most likely keep this app for a little longer to see if I can figure out this glitch, but if the rep counts continue to be off by that much, I will probably find something else.

It’s a nice free app to encourage you to move with the chances of get gift cards. I have not gotten a gift card yet just because I have only been using the app for short time and you need a lot of points. The app does have an in app purchase which I will not be taking part of (one reason for lower stars). It’s also not perfect at detecting movements but then again it is a phone app. Would recommend for people wanting to move more and potential to get gift cards. UPDATE- had to lower the stars because of all the updates to the app, I can’t update the app (no space on phone [i have already uninstalled everything but still no space {thanks apple 😟}]. Because I can’t update the app I can let use the app which is upsetting because I was getting close to getting a gift card *sigh*

It started out great when I downloaded it close to a year ago and very encouraging. Now it’s just constant updates, so many glitches and customer service treats me like I don’t have a brain in my head but at least they get back to me quickly now and are friendly. I’ve explained my issue now too many times to count. My push-ups and squats have not been counted in months because of whatever the updates did. I have tried holding my phone a million different ways but my phone doesn’t register anything at all. Also the new format is not user friendly and just very unattractive, hopefully they fix it. It’s become a place I track my steps with which I guess is something but my phone did that anyways.