Contact MyOchsner Support

I and my husband have recently done testing either through UMC or Laf General and I can’t find any information from 2022. Last information is from 2021. When I used the MyHealth portal; I could find all my information in a matter of days. Very discouraging, I even attempted to get help via phone call and after 3 transfers; still no one could answer my questions.

Called 5 times still cannot get past medical records pulled up

Lack of human contact is a real negative on the portal. There are times when portal choices are inadequate. Examples fall into appointment, prescription and message choices. If an appointment needs to be virtual instead of in office it takes a good deal of messaging to get that confirmed. Prescriptions have nuanced. Dates, expirations, duplicates, all cause misunderstandings. Example: order written for three refills. One each month. Said prescription EXPIRES and becomes null and void. The administrator on your end misreads request and forwards the expired prescription back to the patient. The patient calls the pharmacy and it’s catch 22. Trying to get hold of any live person is a futile effort. Many many things in healthcare requires a response to correct a HUMAN ERROR. But portal doesn’t allow for that communication. Personally it’s very frustrating. I am not well. It’s so difficult to try to work within a system that doesn’t make a place for me. Even tried to communicate through chat. It said nobody is available. Lots of opportunities for improvement.