Cherry Video Chat Status

Last Updated on 2022-01-17 by Vernalyn Burato

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Common Cherry Video Chat Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Cherry Video Chat app on iOS and Android devices. Solve all Cherry Video Chat app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Cherry Video Chat iPhone Issues and Solutions

Cherry Video Chat iOS app crashes, not working, errors
Cherry Video Chat iOS app network issues
Cherry Video Chat on iOS has black/white screen

Cherry Video Chat Android App Issues and Solutions

Cherry Video Chat has errors/crashing/not working
Cherry Video Chat server network connectivity issues
Cherry Video Chat has black screen

Cherry Video Chat iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Cherry Video Chat app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Cherry Video Chat app crashes or not working on Iphone (iOS):

Close and restart the Cherry Video Chat app on iPhone
Update Cherry Video Chat app to the Latest Version for iOS
Uninstall and reinstall Cherry Video Chat iPhone app
Update your iPhone to the latest iOS version

Fix Cherry Video Chat on iPhone unable to connect to server/internet connection issues::

To resolve Cherry Video Chat network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Cherry Video Chat black/white screen (blank screen) on iPhone:

Follow the Cherry Video Chat iOS app troubleshooting guide Here →

Cherry Video Chat Android App Issues and Solutions

Fix Cherry Video Chat not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Cherry Video Chat app issues:

Force Stop the Cherry Video Chat App
1. On android, goto "Settings" » click Cherry Video Chat app. » click "Force Stop".

Update Cherry Video Chat to the latest version on PlayStore

Clear Cherry Video Chat App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Cherry Video Chat app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Cherry Video Chat.

Fix Cherry Video Chat unable to contact server/ Cherry Video Chat internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Cherry Video Chat » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Cherry Video Chat » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Cherry Video Chat on android.

Solve Cherry Video Chat black/white screens issue on Android:

Follow the Cherry Video Chat android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Vernalyn Burato, developers of Cherry Video Chat.

About this app

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