TopLive Status

Last Updated on 2025-04-26 by Aligosta Limited

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⚠️ Most reported problems ⚠️

Not working

50.0%

Account

25.0%

Connection

25.0%

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Common TopLive Problems & Solutions. Troubleshooting Guide

Table of Contents:

To resolve TopLive network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Force Stop the TopLive App
1. On android, goto Settings » TopLive » click [Force Stop]

Clear TopLive App Cache and Data:
1. On android, goto Settings » Apps » TopLive » Storage » click [Clear Data] option. This clears both data and cache.
2. restart TopLive.

On android, goto Settings » Apps or Manage Apps tab.
Click TopLive » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto TopLive » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch TopLive

Contact e-Mail: support@toplive.io

Mar 08, 2025, 04:27 PM
a user from Lyon, France reported problems with TopLive : Not working
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