PineMelon Reviews

I’ve used this app consistently since about 3 months ago. I really appreciated the high quality foods, and quality delivery service. The neighborhood I live in has a lot of crime and theft, so I had to schedule the delivery for when I can receive it directly from the courier. All I had to do was plan the delivery for when I was home. I liked it so much that I paid $60 for a year of MelonClub.

Right after I paid for this they changed their delivery schedule. The new delivery schedule ONLY has 11-5 delivery windows. I am not home 11-5 any day of the week. I can’t afford to live in a neighborhood where you can leave food on your front porch for hours.

The service that I have spent thousand of dollars on is now effectively useless. I used to brag to my friends about how good this app is. Now I will tell people to stay away. I really hope they change their delivery policy back to one that actually works for everyone. Very disappointing.

I’ve ordered from this app weekly for the past few months. It never fails, there is always something wrong with my order. Missing items and more commonly, completely smashed produce. this app really needs to figure out their packaging system. I’m tired of 1) paying for food that isn’t included in my order with no response from customer service and 2) receiving damaged, rotten, smashed produce that I paid for with zero response from customer service. The concept is great, love the convenience, but at this rate I cannot rely on this app and end up having to go to Whole Foods anyways (the store I was trying to avoid but ordering from this app). I’ve been spending *more* money shopping at this app because I’m constantly having to replace items on my own dime. They have definitely lost a customer this past week with the 2 missing pieces of fruit, 8 smashed peaches, and zero response from customer service.

Overall happy enough to use it a second time, but the first try wasn’t seamless. Frozen items weren’t insulated and were melted all over the inside of the bag. And I keep getting notifications about a support ticket and replies to it but I get an error message when I tap the notification.

Please either print or take a picture of the nutrition label that’s readable when you enlarge it. This is important information for many reasons for people that are trying to stay healthy. Also, please put the weight of the product if this information is not already written on a label that you can read. You picture some foods that are not in a package and you have absolutely no idea if it’s a 2 ounces or 10 ounces or whatever.

Everything about this service so far is great. We switched from Imperfect Foods and are really happy. Two suggestions for PineMelon :

1. If I add products into my cart, I would like my spouse to be able to see the same cart items if she logs in on her phone with the same account login. This would make it so much easier for us to both add items and review the cart on separate devices. That doesn’t seem to work right now.
2. An “Order Again” section. I frequently buy many of the same items each week. It would be nice to just have a section that shows past orders to easily add to my next cart.

Thanks!

I was already so excited to have discovered this app because I don’t buy beef or pork unless it’s from local, ethical farms but it was always so expensive to get it delivered. But I’m even more impressed now because I was having a ton of issues placing an order through PineMelon and website and the customer service team called me, sorted things out with IT, placed an order for me, AND gave me a discount for the inconvenience. Will continue to recommend this app to everyone I know!

this app is reliable, convenient, and cheaper than brick and mortar grocery stores. I get almost all of my groceries through this app, and it saves me so much time and money every week. I recommend it to everyone I know!

I have only ordered twice, but I’ve had a wonderful experience. PineMelon holds all of the items in your cart, the selection of items is plentiful, and the delivery drivers are wonderful.

12/10, literally every time. Any issue I’ve had they immediately made right and made me feel like they actually care that I shop with them!

Couldn’t be happier with a great customer service from this app, along with really good deals on basics like milk and aches and veggies. Love that I can get local produce too, even when the farmers market isn’t open.

If you’re sleeping on this app, the joke is on YOU. This service has saved me so much time, effort, and money. The produce is always amazing, the deliveries are always on time, they do same-day, I could just go on about them. 20/10 recommend!

Super convenient way to get fresh food at an affordable price super quickly. I tell everyone I know about it. Hope they’re able to expand to other markets eventually outside Colorado because it is an awesome concept.

I love this app—for its selection, its service, even its concept. I’ve now ordered from them a few times, and I’m beyond satisfied with every aspect of the experience. PineMelon is easy to navigate and provides helpful information on how to save money.

This is my first time using Pine Melon. PineMelon was really easy to use and I can’t wait to try the wide selection that was offered. Just a thought, all the local or Colorado products should have a bigger banner on its image. make it Colorado proud, just like this company is, and so everyone will know.

I love this company. I’m sitting in the kitchen thinking I need food for tomorrow. The produce is the best I have found in Colorado and it gets delivered to my door with care. I save time and I eat good health Whole Foods. After I order what I need, it gets delivered first thing in the morning when I wake up. It makes for a better day with a better attitude.

I like having the option to buy local products and produce from a local online grocer. They also provide a diverse selection of local products that is ever growing. Their customer service is attentive and it seems like they treat their employees well. PineMelon is also easy to use.

this app is the grocery delivery service I didn’t realise I was missing. Everything I purchased is hand picked with care and attention, packaged in biodegradable bags and containers and is hand delivered with care. And they are adding more and more products to their line up. Literally everything I ever need is available on PineMelon . I couldn’t ask them to be any better or do anything different. Thank you!!

Ok there is so much so I will bullet it: - amazing prices - fast delivery -LOCAL - They know how to pick produce! - They even bagged my artichoke in a biodegradable bag and my tomato in parchment for freshness - Nothing was too or under ripe - They use paper bags not plastic - The driver was sooo nice - They got everything I ordered rather than insta which I’ve had a dozen times of oh “there are absolutely no mushrooms in the store” then when I go myself there are plenty in the same day

I love that KS has a delivery service. I always had trouble with those delivery people. I feel so relaxed now!! I still have some items I forgot . Biscuits 4 small 4 large 4 crescent, canned soup 4 of celery, 4 of crème of chicken Store brand, pan bread, big bag chips for salsa, canned milk homogenized4, Ortega chili hot, black olives, green tea, burrito sized tortillas, Lasagna pasta, large shel pasta, egg noodles 3, Chicken broth 3, bullion cubes, pumpkin crème (1) vapor rub, spaghetti sauce, chicken thighs ( 6) Not store brand, chicken breasts (5)not store brand (5), mozzarella pearls, pepperoni (1), V-8 juice in jar. Total

I relish the opportunity to purchase foods from local farmers, rancher, and businesses. This is a wonderful way for me to be able to do that. For people who have disabilities it is a truly fantastic option.