Boost Mobile Reviews

by El Pollero De Los Angeles

There have been a couple outages over the last several months. The previous outages were maybe half a day which pushed some of my login times out but the most recent one sent Boost offline for more than 48 hours. When service was restored, I had lost all of my streaks and forced to restart a daily habit with no compensation. The most recent version of Boost constantly requests reviews on Boost , so this is the response to the user harassment.

I have to force close Boost if I want it to update anything (running latest iOS on an iPhone 12) which has been a constant since the beginning. I used to be able to watch maybe 20 videos for extra coins and now I can watch less than 10 before the ads are unavailable. The this app support twitter account seems to be unresponsive to these concerns as tweets to that account are seldom responded to.

What is advertised as potentially free cellular service has many strings attached, with unspecified limits and a lot of daily effort to reach required minimum activity, all controlled by this particular app. The harassment asking if I’m enjoying Boost seems to be the latest innovation.

by 1SLK

Boost will only work if I am using the data from the phone service. If I am on my home WiFi or work WiFi, it completely does not work at all. So if my service is disconnected and I need to pay my bill, how would I do this if I can’t use another service to activate my phone? The gimmicks are a joke of watching videos, downloading apps etc for a few Pennie’s that is never added to your account. They always send error messages saying “ an error occurred, please try again later”, or “here was a technical difficulty,”
Also while my phone is active, if I disconnect from WiFi, instantly my phone service goes into SOS mode or it displays an E in the signal box. This means I have no service.
Usually if you have an iPhone , you are able to receive incoming calls , text messages, etc if your service is suspended or off, now this app has blocked the ability to receive calls,text messages, etc on their network all together, even to and from iPhones. this app isn’t going to solve any of their issues for their customers at all.
I have had several times when I was charged twice my payment amount and instead of them refunding my money, they kept it anyways applied it for a new month of service. Terrible customer service always .

by Joedean86

You gotta love how the only way to get any discount is for them to steal information or data from the customers that away their phones constantly get blown up by what we consider to be telemarketers when in reality they’re selling your information.. also there was one point I got my phone bill down to six dollars and something cents from 35 and I haven’t been able to get it anywhere close to that low any other time after that after that.. my app went haywire wouldn’t let me log back in gave me way more trouble than it should have. When I never signed out of Boost I went back in at another time and no it did not update during this time and would not let me sign in or anything took a long time for me to be able to use the this app one app again.. now you’re lucky to get 20 coins in day. Normally it’s anywhere from 6 to 20 if you’re lucky and you have to have 200 in order to be able to cash out minimum that’s only two dollars off it is taking me an entire week to just get 86 coins that’s how little they’re giving now you get five videos if you’re lucky and when you do your daily spin, every single time is five coins occasionally I might get 10 but that’s in a blue moon hardly ever.. you use these so-called benefits the less you will get overtime and you will eventually realize that it is redundant and they are taking advantage of people trying to get a lesser bill by selling their information/data to third-party overseas individuals.

by Triva J

I’m honestly not the type to leave google reviews but this one … this was well deserved. I signed up for this app on an unlocked phone to a prepaid plan, I actually sat through and read all the terms and conditions (which they probably think no one reads) and not once did it say my phone would be locked to this app for a year if I started the service. It actually said the complete opposite so I figured it would be nice to try out this app to see how I like it and when I decided to cancel my service because I found a better carrier suddenly my sim is locked to this app. I called this app to get it unlocked and they said they didn’t lock it the company I originally got it from did (AT&T) so I called at& t to confirm my phone was in fact NOT locked by them so when I called this app back to get it unlocked again SUDDENLY I have to have service with this app for a year. But if you go on their main website it clearly states prepaid plans are not carrier locked. Anyways I decided to keep using this app because I can’t use my phone otherwise 🙄. And I started using the this app one app to keep track of everything, it was going GREAT at first but this is the second time I’ve landed a spin on “5000” coins and never once have y’all given it to me. Every time Boost glitches and when I check my reward history it says I got “+25” or “+100” coins. It’s so pointless to have Boost.

by Lint Collector

This is the first time I've ever reviewed an app. No app has frustrated me enough to put in the time and effort to actually do that, until this app One. The main issue with Boost, is that it rarely will even open. It tends to hang on the loading screen for hours sometimes. It will crash relatively often, or freeze when trying to make payments. If this app Mobile wants my money, they're making it really hard for me to give it to them. Most of the time it is impossible to make a payment through Boost , and the website no longer accepts payments, so we are all just screwed having to use the non-functional app every time we need to reinstate service. I'd like to think that maybe this is intentional, and they make it hard for people to make payments so they'll just cave and turn on autopay. Otherwise you don't get to use your discounts - how funny. Please fix Boost , please sort out how to accept payments without freezing or crashing. Boost has been like this since it came out, so I can't imagine reviews are being taken to heart, but I can say with certainty that if I can't even pay my bill because your app doesn't work, then I'm going to be forced to switch service providers to one that can accept payments.

by Stupidass Lint Licker90

Boost is ran by a third party. Not by anyone at this app mobile so 1. There goes ur personal information. 2. Since its ran by a third party they cannot reimburse you for mossing points. I will get back to that later. After 7 days of watching commercials u are awarded 75 points aka 75cents.
this app mobile has erased my history once every week resulting in me only being able to accrue $6 off my bill when it use to be free. No help on the customer service side. Also. When u spin the wheel. Whatever number it landed on. When u opened Boost the next day it would still be on that number. Now when i sign in. I have been a customer for 3 months. It eill start on a random different number resulting in you never getting the 100 or 500 points which helps alot since they lowered the reward completion from 150 to 75. Videos watched use to be 5 but are now 2 resulting in 40 extra commercials watched. Boost stated it is unlimited but u cant even watch some days its up to them. So. Use at ure own risk. Boost is like a new employee. Great before the 90 day probation. After 3 months expect nothing. I wish i could copy and paste the conversation they sent me stating if i am so dissatisfied with Boost i can gladly cancel my this app membership. Let that sink in.

by Disgruntled_app_user

Worst app I have ever used to pay a bill. It doesn’t even load or open half the time. I know it isn’t my phone or signal issues because i am on others apps totally fine before and after, wifi or data. I have done so much to troubleshoot Boost , but even on days when my bill is due it won’t open. I will try to pay earlier to make sure my phone stays on and it won’t open. Just stays forever loading like it is pulling up Boost . But of course I can always get the texts to pay my bill. I even tried using the link in that text and it just doesn’t help at all. I can basically only pay by calling now and I hate it. I don’t have time to call every month to pay my bill. What is the point of having an app if it is less convenient than calling the company to pay? Probably going to switch carrier companies soon, if this doesn’t change. The old app (Virgin Mobile) was so much better, it’s insane.
Edit: herr i am the next month and for the last week every day i have tried to open Boost it hasn’t worked. My phone turned off today because i couldn’t pay it, let alone spin anything for rewards. Had to call to restore my service. Boost is getting deleted today.

by DestinyLLemus

I’m so tired of getting to 6 days and then all of a sudden I can’t get Boost to load so I loose my streak right before I get the extra bonus for completing 7 days! Or when the wheel glitches out and I end up with only 5 points because of it when it was definitely going to land on something higher! And a video being over a minute long and only receiving 2 points from it like at least make it 5 and then make the smallest number on the wheel worth at least 15 I mean I can barely get 10$ off my total and most months Boost messes up so much I can’t even get that. If we try to log in and Boost doesn’t open then we shouldn’t loose our streak you should give us the day because we tried and Boost failed to open. There’s a lot more updates that Boost needs to run efficiently but I mean I guess that’s the point right they offer us a means to save money on our bill but it’s so glitchy and frustrating that we stop using it and then they don’t have to worry about loosing any money 😒 Boost is a serious waste of time. Do better this app because you guys have really been slipping and it’s gonna cost you customers….

by Dawkarjo

I have never come across such an unscrupulous business like this app mobile. After joining this app mobile I was encouraged by the store to get Boost and to login into Boost everyday to win this app coins towards my monthly bill payment. I decided to try it out and the first few months I got like about $10 off my bill. Then in April 2023 I score the 5000 this app coins which amount to $50 off my bill. After coins was redeemed towards my account in the beginning of May 2023 I have not been able to get back into my account on Boost . My question is… Why create an app then encourage people to use such app and don’t like when users win big on Boost . To this app Mobile, it was your decision to offer Boost and coins towards customers monthly bill payment and when you don’t like a customer getting their reward you freeze or block there account. No one asked you for this offer of coins towards their bill but you chose to offer it and now this. THE WORST COMPANY EVER. I WOULD NOT RECOMMEND this app Mobile to ANYONE… Very UNSCRUPULOUS Company. If I could give a rating of zero stars I would!!!

by 91jesse19

I have been with this app since 2012. For the most part I’ve never had an issue however recently I am gettin very frustrated with them. I woke up one morning and my wife’s phone wasn’t working and said it could only make emergency calls only. I call their support team and they tell me it was reported lost or stolen. I tell them I didn’t report it lost or stolen so they go about submitting a ticket to get it removed from the list. I get a confirmation email that the ticket has been closed 3 days later and call again thinking my issue has been resolved. They tell me it is still on the list so they submit another ticket. Three days later same thing. I then talk to another person and they tell me they are submitting a claim to their IT department to get the issue resolved and to call back in a couple of days so three days later I call back again same story. So they submit another ticket and tell me to call back in a couple of days. I call back and they say the same thing again. I ask if there is any other way to resolve this issue and they tell me this is the only way to deal with it. The last person did tell me they submitted another claim to their IT department but I have yet to resolve this issue. I first called about this issue on 4/26 and it is 5/13 and I feel like I am running around in circles.

by Laura42173

Love the idea of this. Sure, to save a few bucks.. I’ll log in. Watch some videos. I have no problem with that. I just find it funny how.. when it’s time to log in for the 7th day in a row for bonus points.. there’s always a problem. The site is unavailable or whatever. I have to start my streak all over again. If your coverage is so great, why I am experiencing problems.. especially on day 7??? If you don’t want to give people a few more dollars off their phone bill.. change the program. UPDATE. so tired of the “you have watched all of the videos for today. Check back later” messages. Really?? At 2 this app coins which equals to 2 CENTS per video.. why would I be limited?? If you are cutting back.. stop this program all together. Don’t send me another response about contacting you. Fix this or stop this. You’ve gone done that 1 star because that’s the lowest I can go.
UPDATE. They really need to add an option for zero stars. Now, the only option is to watch a video for 1 point. 1cent. Most of the time it says .. we a preparing videos.. check back later. You can respond to offers.. but none of that works either. I hope they either fix it or just quit doing this!

by Cell App User

So now you are taking away the very thing that made this worth it. You have removed the spin??? You changed video watching to .01 and you never gave me my .75 for watching 7 days of videos last week. I contacted help, who told me it would take two days to show up…. Well it’s been 3 and it’s not here… and I get it, .75 is chump change in the grand scheme of things, but I live with my son and try not to be a burden. As I barely use my phone, with the ability to pay for it myself via those tiny change amounts gone, I can no longer do that. Also, It’s wrong to steal. I want my .75

In any event… If I watch 360 days of videos that’s only $3.60. Even if the .75 is there each week for 7 days of video watching, that’s only an additional $36 a year. I don’t do offers. And with the spin gone, no .05 bonus for logging in Boost each day… This is no longer worth it, and for such low returns, it’s not worth it to me to allow you access to what I do on my phone in exchange for less than $40 a year?? My life, time and privacy is worth more than that.

As such, once my free time is up, I’ll switch to a family/seniors program with AT&T on my sons plan. At least I won’t have to jump through silly hoops anymore to pay my bill, or make sure I keep my online useage below that ridiculously low 1 GB a month.. That alone will be worth it. It was a great offer….. until it wasn’t.

by Maestro Of Texas

I guess you are intent on taking all of the this app coin ways to earn away from Boost. Can’t make it a whole month without Boost being down. Forced to update twice this month already and now almost every feature is gone. Searching for another cellular carrier. This is just not worth the the effort each month. Now my 7 days of videos bonus and wheel spin and 7 days spin bonus is gone completely. The daily sign in bonus is gone as well. A nickel a day is all you get for watching videos at a penny a video. You sent an email talking about changes to the duration this app coins could accumulate and never mentioned that every bonus was eliminated or that the daily sign in bonus is gone. You even took the timer away that showed how much time is remaining before you could start collecting this app coins. I know it was tied to the wheel spin but you could have moved the timer to the video section. It’s clear that there wasn’t any thought to this except to eliminate over 75 percent of the ways to earn anything towards your bill while wasting the time of your customers to watch a few videos because you make money from that from bitcoin. I tried the offers feature before and was not rewarded so I won’t waste my time on that again. Good luck to you. You are going to need it. People are going to leave this app for good after this.

by USArmyVeteran70

Ever since Dish Network took over this app it has been nothing but problems!!! For example app is so rigged that is obvious they did this on purpose. Constant landing on 5 coins and resetting day’s spinning wheel back to 1 day so you wont get bonus coins. This is also the same way with watching videos so do even think you will get 75 bonus coins because it will never allow you to get to day 7 without resetting to day 2. The recent update has made things even worse because spinning the wheel to day 7 was never an issue until this recent update so either this is definitely on purpose or the people working on Boost are incompetent. this app are you trying to loose customers with this shady practice?! Tbh with so many other cell companies out here if i was this app I would fix Boost issue or just get rid of it completely because allowing it to remain rigged just shows this company will go to the low of giving an illusion of saving money to attract unknowing customers to its shady practices, which will eventually push away your loyal customers because who Really Wants to Rely on a company for its cell service that is either incompetent or just down right scandalous!!!!!

by Future Mrs Click

I’ve been with this app since August 2022 and love the unlimited 3 months for $90 plan and liked the original amount they offered for watching videos to help you earn points towards free air time so it’s worth watching all those annoying videos but since having Boost on my iPhone it’s never worked correctly when it comes to trying to redeem my points, Boost doesn’t load on my phone right I’ve spent hours online and on the phone with att and with this app trying to get this fixed, even had a new SIM card mailed to me to see if that was the problem but still not able to fix it. So other than it not working right the fact they dropped the payment amount to 2 coins per video that you watch is ridiculous & the other bonus points are also lower, it just makes me feel like they don’t appreciate the customers who actually stay loyal to them & are more likely to encourage others to switch if they’re happy & excited by their experience with Boost instead of aggravated & disappointed with it.

by Ed8864

They make changes mess it all up representative don’t no how to help tell you to go to the store for help. Why are they getting paid if they can’t support. Been with this app over 20 years. They were above all the rest. Now after 20 years they are not the same company and not for the better. Reading the reviews it seems I am not the only one with this problem and support makes it seem like I was the only one. Don’t they know I can read. Just read one had the same problem and he still without a phone. There is a lot of problems with this app since upgrade and now a third party. Looks like this app is going downhill. It’s so sad. The only service I had that I could be very happy with and now that’s gone. Can anyone say helium. Update still no phone I urge everyone to go and report to BBB I did. Since this app sold the company to a man only intrest is to set his family up for the future. Like I said over night they changed my plan. They did something cause the have the wrong phone on my account. They stole half of the money I paid for service because I don’t have service and their support are incompetent do no their A&& from their elbow, rude and can’t support anyone anymore. My only regret with this app is what’s going on and now this company Ecostar has my information and they are buying up everything this app, Dish, Hughes Satellite and more.

by Noneya Noneya

I’ll give it a 3 because free money is free money…. but they’ve lowered the rewards significantly and this is only my second month with this app. I only spin the wheel and watch 1 video daily to count towards the weekly bonuses. Those used to be 150 but are now 75. The rewards on the wheel are lower and now I spin 5s 90% of the time, whereas before, I was getting different amounts each time and nothing lower than 10. Happy to reduce my bill by any amount, but the drastic changes are disappointing. Update: Now it glitches the weekly bonuses. I was 1 day away from the video bonus and it went all the way back to the start. Wheel and video bonuses should match since I do everything at the same time, but nope. Also, the deals either don’t work or don’t appear. I keep getting notifications about deals, then try to look into them, but they don’t show up. Terrible app, one star. Whenever you spin and get a high amount of coins Boost will glitch. When you open Boost again it goes up by 2

by Victor-S

I can’t use Boost ! When I open it, it says, “Update Required” “There is a newer version available for download! To use Boost, please download the latest version.” This new version JUST came out 16 hours ago! I am on the version just before it, which was the latest version several hours ago. I only have 1 GB of cellular data a month, just enough for me to get email and occasionally look something up when I’m away from home. I currently don’t have enough data to download the latest version and, obviously, can’t get more data through Boost . It doesn’t even make any sense! No other app requires me to update as soon as it comes out. And it makes even less sense when that app is the one I use to get more data! Looks like I will need to ration my data very carefully until I come back home to Wi-Fi. I’m so upset right now that I just used some of that precious data to post this review! I can’t even imagine what someone in my position would feel if they were on a 6-day streak and missed the 7th day because of this, losing all the extra Boostcoins because of it!

by JamieJ0802

Boost is horrible! I can’t remember how many problems I’ve had with Boost. It took me months watching videos, spinning the wheel and the log in bonus, plus the streak bonus just to get enough for one free month. Boost is always not working like it is right now as I write this review. I can’t log in become I keep getting an error message that says sorry you can’t log in right now. So by the time it works it works again, I’ll have lost my streak bonus for spinning the wheel and watching the videos. Not being able to do that every day, you’ll never have enough for a free month, even doing it every month. Like I said it took me almost 4 months of watching videos and spinning the wheel just to get enough for a free month. But before I could even use it, they wouldn’t let me use it because they didn’t tell you anywhere that you couldn’t wait until your payment is due just to use your credit. No you have to use it way before it’s due, I mean what’s the point? I’m so done with this ridiculous app and when you call this app, when you can get through that is, they can’t help you and don’t care to help you. Someone needs to fix this because it’s ridiculous and horrible. So done!

by _WolfSpirit

Newest update broke ad watching. Before you could watch ads consistently hitting ‘watch another ad’ over and over however long it took till you hit your cap. Now you can only see ONE ad, that’s it, doesn’t show you any more. You might get luck if you exist out then come back but only sometimes. And for what? They added a ‘surveys’ section which is literally just a giant scam and waste of time, you can spend 30 minutes trying to complete a survey that said it should only take 2 because it kicks you to different surveys, or you are immediately disqualified. Even working on trying to do surveys regularly you’ll probably get lucky to do a single one in a day. The activities section is nothing but scam, like legit things to steal your data. Half of its ‘all you gotta do is enter a valid email’ actually has you signing up for an ACTUAL scam site. It’s a shame to say the least. Give me back my string of ads and keep your data stealing garbage

by Reallyfish

Last three month been bad 1st two month somebody else was using my service could get my refund then they deducted some another payment . I went to the the store to try to get a refund cause customers service kept trying to get it service . then the third time I got my number change had to pay 50 dollars which I was paying 25 a month my data ran out very quickly it was supposed to be unlimited. So I went to Walmart to find a hot spot I was told it was really unlimited and it worked really good. So I bought one for sale went to the store to get it activated she charged 35 for activation and 50 dollars for first month activation. I told I already had a sims card with the hot spot. I wanted the bundle my services had to pay 85. This the messed up part the hot was out in a week I tried to tell the lady at the store said it wasn’t her problem. Some one was supposed to check back with me.
Not a good look what going on with the company? Been with y’all since cherp phones .

by Dwali64

App doesnt always give you your points beacause ive watched so many ad i should have at least 5000 points but sometimes it says come back later and stays there and sometimes it says that once wait a second click watch again and it has u watch ads but then thats the issue it wont reward you after, also completed offer and no points and some offers are not even a thing i think they falsely advertise andhype Boost up, ill be filling all necessary action beacause one thing I ABSOLUTELY WILL NOT TOLERATE IS SPENDING HRS (1-10) watching ads after ads for some game with more false advertising hurting my fingers& after having all the time wasted just for it to finally say come back later & not get rewarded, y’all probably get paid more than $0.10 For Every VIEW and for us to get $0.00 THATS NOT FAIR, the offers are a joke same stuff you get in your SCAM inbox i mean come on theres no such thing as ( Participate and have a chance to get $500 in your CashApp account)

by Apolloblonde94

Customer service is horrible. No one can give me a straight answer on my missing coins. The last agent, Elissa I believe, was so bad and unhelpful I had to advise her on why her suggestions would not actually work on Boost she’s been paid to troubleshoot! How are you advising me to redeem my current balance of coins to make my missing coins appear? I feel like I’ve spent the last two hours talking to brick walls with nothing of use or anything intelligible to say. What use is it if agents can’t view the previous conversation pertaining to an issue (or at least that’s what they claim)?I don’t know if that’s strategy on the company’s part to save money by making their agents act oblivious when it comes to the coins part. Or if the agents are genuinely that inane.

by McZachary44

If you watch ads and log in daily, you can earn points that you can redeem for real cash for your this app digital wallet. Until today it was pretty generous how much it would let you earn daily with 10 cents per ad that could add up for a few bucks earned daily. Today they lowered it to 5 cents per ad with less available ads to watch daily. Sometimes I’ll watch an ad, but it won’t let me exit the ad at the appropriate time to earn coins. You can give out your info to 3rd party advertisers to earn more coins, but those promos never actually work. Boost can’t tell me how much data I’ve used, which is pretty important since I can only use 30 gigs a month. You can’t change plans in Boost . It also can’t tell what kind of phone I have. Simple things all the other prepaid carriers have. The service and plan itself (AT&T) is good, but Boost needs some serious work. Edit: the 5 dollar reward from spinning the wheel is a lie. Your app will crash every single time you’re supposed to get 5 dollars worth of this app points.

by Saytheirnames,mylifematters

I’m extremely disappointed in the customer service and how the company in whole took care of my service. I tried to get unlimited data in may, never received my SIM card until late June and then was told that I had to wait 20 days for a refund. Then get told after another month that they can’t help me anymore. I expressed I wanted nothing further to do with this company and they still are sending another SIM card without my refund. I asked to speak to a manager multiple times just to be given the run around. I had to wait 2 months to buy a new phone and go with a different company all together because of the terrible service I received. I would not recommend this company to anyone, not after the hassle I’ve had to just speak with anyone who could help me. (They never solved my issue, but are trying to keep my money) once again they are taking actions without speaking to me or keeping me updated and that’s completely unacceptable.

by Jennybee1920

I used to love this app mobile, and when they came out with Boost , it was great! But now I have no idea what’s wrong with it. Pretty much every day when I spend the wheel no matter what it lands on. It only gives me 10 points. And about a month or so ago I landed on the 5000. And it never gave me my coins. I contacted customer service. And they are completely horrible to deal with. I was told that the ticket was put in regarding this and that they would get back to me. They never did. I had to continue to contact them and then I was told that the issue was escalated, and my coins would be in my account within 24 hours. My coins never came.! So I continue to call them, and every time I told the same thing, but it would never happen. I am so frustrated with this and their customer service. I will give you zero stars if I could.!

by Upset And Astonished

Boost is such a disgrace as much as the service is and I can not even be nice about it anymore. I have been with this app mobile for the past 10 years and I have never had a problem until we got a different carrier. Boost is terrible, I have so many problems with it. Not only does it freeze, it also doesn’t even allow me to login sometimes. Boost also continues to give me error signs every time I try to pay my bill. Then when I try to go to the website they don’t work or load or the old website by the old carrier is the only one that works. I don’t care about the stupid little mini games I care about being able to pay my bills so if you could please fix this janky app or better yet the website so I can pay my phone bill I’d greatly appreciate it.

by YOLO Or No?

5 bars LTE and Boost only gives me info on “deals” for me to spend$$$ on… at least it was working yesterday, more than I can say for the legendary “myBoost” app that I have never been able to access from even November of last year when I hooked into this app. I am liking the idea of the ATT network “expansion “ but if there’s no app management, so sad…
I really want to have this app become my main provider, but as it is, I am still using the overpriced, and untransparent/ obfuscating charge scheme that ATT foists. But I probably just got spoiled by Cricket with the very (the way it’s supposed to be) simplified billing system, no bogus late fee, plus other hidden fees. Sure they cut service if I don’t keep up, but imo, I would rather that than more taxing…
Tax me oh ATT,
so I want this app to cut the mustard, let’s do it this app, Step up to the plate…

by Luv Dove

Boost always rips you off your coins that you earn. For a example I spin the wheel an landed on the 50 coins an once it took me back to where my coins is supposed to add on. What do you think happened next they didn’t give me my 50 coin like I won. On top off I watch videos for 5 days in a row and today would my 6th day in a row but now all of a sudden im back at the 1 say spot. This is a regular problem with Boost not getting your coins and the every day thing resting on its own. Boost needs to be fix right so it stop ripping people off that take time out there day every day to get the coins. FIX THE PROBLEM!!! Or don’t have a app that you guys say you can earn money off your bill when you guys don’t even give they right coins we earned!! Now all you can watch is 5 videos a day that’s a total rip off once again from your guys app. That only 10 cents a day to earn. You guys need to fix the dang app. You guys are false advertising you can earn your whole month bill free and all you can earn is 10 cents a day now since the last update you guys did. What’s 5 videos a day that ain’t nothing when you could watch 20-30 videos a day.

by TotalWeirdo666

I downloaded the this app One app after the pay-by-phone menu changed and no longer accepted key punch commands, instead requiring verbal commands that the bot of course does not understand. I used to prefer paying over the phone, the automated system was convenient and easy for me to use, but I pay everything else online so whatever.
But every time I try to open the this app One app, it just seems to buffer indefinitely without loading. So then I open the old this app app and log in, then it tells me to use the new app instead, and only THEN am I ever able to log in to Boost. Maybe that's by coincidence, but either way Boost takes forever to load.
Once I'm finally in, I get bombarded with notifications and login bonuses like it's some sort of mobile game. Like, I'm just here to pay my phone bill, I don't want it to be "fun", I just want it to be convenient.
Typing out this review I feel like an old person who's frustrated by new technology, but I'm only 26 and have used this service for years. There's no reason I should have this much trouble paying my phone bill.

by TechMan90

Boost used to be great. I could sit here and watch about 30 videos, get 300 coins and then spin the wheel to earn more coins toward my bill. I was tell all my customers about it and saying how great it was. I don't know what you all did but this new version is a rip off. You traded my $3 a day (from watching videos) for a bigger one time payout on the wheel and I have NEVER hit the highest payout. You cut what the videos were worth in half (they were 10 each, now they're 5). Most of your offers don't even apply to me. The game offers that I can download to earn coins don't work on my phone, but they do on my tablet and it's on a different network!! And a lot of times now when I watch a video, it doesn't credit my account. I know that I've missed out on $25 over the last couple months because of it not crediting to my account. And I can only watch 10 videos now before it stops me, then I have to wait until the next day, but your description says you can watch as much as you want. Boost was way better before you "updated" it.

by MelX2754

Can still reduce monthly payment, but since the update it’s impossible to get free month. Because they throttled the ads so much, it’s now very nearly impossible to get your entire bill free. Prior to the update it was great. I’ve also always tried the offers, which aren’t really that great. I’m not going to spend more money to save money, so I stick to the free offers. The offers are often glitchy, even with vpn off and completing all requirements, sometimes the rewards just never actually transfer over. That being said, I am thankful to be able to save any money at all. I hope in the future they increase the number of ads you can watch per day back up (it used to be 50 cents, then 40 cents, now down to 10 cents per day). The amount of time you spend through offers isn’t really worth it. Boost also tends to glitch quite a bit, and it spends a lot of time loading. But prior to the most recent update, I was very happy. If they want to keep advertising for earn 100% off your wireless, then they actually need to make it attainable. If not should advertise for money off instead

by Suzi-Wu

I realize it is a new concept but maybe try it out on a group of people. I have a problem every day earning those points/dollars off my payment. It eventually adds up but I normally have to shut off power to my phone & restart. And how come I only have 35GBs, I thought my plan was “unlimited text, calls & data”. Every time I watch a video for the earn points, it shortens my GBs quickly. That’s a dirty trick. I no longer watch any videos or will download any games. I didn’t like the capped 85% either but I’d rather have it back. I wish the spin & win would work better too. The clock never refreshes. If I turn data off in settings for this app app & 15 minutes later I turn data back on, the clock time doesn’t reflect correctly the time spin & win for next day unless I turn my phone on & off. It’s ridiculous! SEVERAL BUG FIXES TO FIX! I think it’s a great idea, a way to reduce my monthly payment as long as the points are calculated accurately.

by HKuchiki

Really do NOT like storing a card here... convenient for online so called hacking and identity theft issues and I just need to pay bill , check usage if I ever would need to ... and go on with my life. Cannot even simply log in and pay in 3 minutes with an extremely tight work schedule like it was before. I want an option to NOT keep my data on file as it just gives me more people to monitor who can sell my data to third party morons and play games with people as if I have nothing better to do with my time. Please also stop all the childish pop ups and woo congrats things as it again, makes me waste WAY too mch time.. need streight to the point work. Not everyone finds these options exciting not convenient. Thank you. I have been with this app for almost 13 years now and it was the simplicity and business first way you did things that attracted me now its slipping to act like other carriers with Boost. No thank you.

by Meek.servant

Boost was great initially but now things have gone a little sour. I will start by the latest news: as of this week (perhaps 2 days ago) each time I watch a video I am no longer credited the two points that I’m due. Furthermore, I am echoing previous critics when I state that one can no longer earn more than 50 points on the wheel of fortune. If for some reasons the wheel turns to 250 points or more, Boost will just freeze and when you refresh it, it will only credit you a tenth of the stated points. For instance if the wheel hits 500 points you will only get 50 points. This is just being dishonest at this point. It would have been better for the designers of Boost to have a wheel of fortune that has no more than 50 points as opposed to the current one that has up to 5000 points which you can never earn! Btw if the wheel hits the 5000-point mark you will only be credited 50 points or 1%!!! That is ridiculous

by Aamari0615

When the new app came out, I really liked it. I enjoyed spinning the wheel, watching videos, and taking surveys to earn the coins. It worked great in the beginning, but every time right before I get to seven straight days of spinning, or watching videos it comes up and says we’re finding videos for you check back in a minute or it says sorry there’s an error with the spin try back later and then for 24 straight hours Nothing works. two days ago should have been my seventh day of spins and watching videos which would have given me a total of 150 coins may not sound like a lot but when they only give you five coins when you spin and two coins when you watch videos, it is a lot. So it didn’t work on day seven when I was supposed to get all the coins but boy oh boy it worked on day 8 with no problems and I was reset back to zero again I just find it very odd that it happens right before you’re ready to get the bonus coins. Unfortunate because they push it like you could do this and get your cell phone bill for free.

by Lidschic

I’ve never in my entire life had such a bad time with customer support this is the worst ever!! No matter how small or big my problem has been they are the rudest people I’ve ever talked to! If I can even understand what they are saying half the time. Then they keep switching me around lines to the next person so many times that I’m starting to think they do it on purpose just so I’ll give up. Then I was supposed to be getting a refund after two hours on the phone. An it’s been over two weeks an it’s still not posted to my account an i called about it even have a reference number but nobody knows anything about it!! WTH?? I will never in my life ever again have this app service if it’s the last cell service I’ll go without!!!

by Havejsj

I’ve been with this app for awhile now. Probably a couple years. The only reason I stick around with them is cause they have one conveniently in ever other place you go. ITS NEVER BEEN FOR THEY SERVICE and Boost further proves to be another headache as well as their support teams. Boost freezes and stalls, goes back to Home Screen at any given moment you might tap on it, and now won’t let me hit the profile icon on the bottom right corner to be able to pay my bill before it’s due. Seeing as they take your number out their system just a couple days after a nonpayment and causes you to have to get a whole new number and all afterwards just makes the situation even worse. this app you need serious improvements suprised you still have enough business to still be around

by Jdhxosnsdhisk

I’m a huge fan of the service, I just wish Boost wasn’t so buggy. 2 times I’ve landed on 250 on the daily spin and Boost decides to freeze and I get 20 coins on closing Boost and reopening. Boost is very very slow on loading and I mean REALLLY slow. I use wifi and my wifi is very fast. 1) Boost is really slow , 2) freezes , 3) not giving you the acurate coins when using daily spin 4) seems to freeze/crash when getting a high number on the spin such as 250 coins, 5) I seem to land on a set number of coins all the time and doesn’t function on a actual randomized spin but on some type of coding that prevents people from getting other numbers. Good service overall but Boost serious needs some attention especially when somebody wants to do something on Boost and it just takes forever to load/freeze crash. I will change my stars when everything is fixed.

by Mariah9837363629

I downloaded Boost to make it easier to pay my phone bill. Technically it is easier for me to make a payment, I just tap “make a payment” and it goes through. However there are few things that need to be improved on that would make Boost better. First off opening Boost . Whenever I tap Boost to open it I usually have to exit out of it and tap it again because it’s just stalls and sits there loading. Other times no matter how many times I tap Boost it never opens and just sits there spinning the loading symbol and I have to come back in a few hours to see if it’s fixed itself so I can log in. Second would be with the apps spin to win wheel were you can win boostcoins to win a free phone payment. The problem is it always seems to land on small numbers, meaning I’m only getting a few cents off ( between 5-10 cents). For someone who is on a tight budget it would nice for it to land on the bigger numbers for a change and get a few bucks off. It takes several billing cycles for me to be able to build up enough coins to have a cheap or free phone payment. Don’t know if anyone else has these issues. Fix them and I’d enjoy Boost more.

by Sdasodc

Boost was amazing before the new update. I have encouraged so many people to use this app Mobile bc their coverage is fantastic and their prices are low. I tell people about Boost and how you can spin the wheel each day to earn coins off of your monthly payment. I explain that after 7 days of spinning the wheel, you get 75 cents off of your bill. Well, unfortunately they have taken that away, and they have also made it so that watching videos only take off a penny instead of 2. To some people it’s no big deal, but to others (like myself), it’s super helpful. Even this small change has made it so that I am considering changing my carrier. Why? Because I see that without earning as many coins now, I can get a better deal with other companies. Not asking for a handout, but I have been so appreciative of the coins as it’s one more thing I can do to save money. I realize that this app Mobile is a business and you have to make decisions to better your business and profit. I am curious as to how they came to the decision to take away the best parts of their app.

by Shanethia2

I opened Boost on 6/9 to spin the wheel and watch the 5 videos they now limit you to only to find out they have removed the spin the wheel feature and are only giving $0.01 per video watched. They also have gotten rid of the $10 plan and additional data top ups too. I left this app once before because they refused to transfer my this app Coins from my old account to my new account that an agent told me to create to get a plan that’s only available to new account holders. I think this app thinks we want free service but we want discounted service and thanks to the change they’ve made, you’re going to end up paying for data you don’t use. When I had the 2 GB plan, I used all of it. Now that I have the 5 GB plan, I barely use 1 GB, so something is off with the way they calculate the usage. Add to that, the taxes and fees and the fact that calls randomly hang up after four hours, it’s worthwhile to switch to a tax inclusive cell phone provider. Yes, other companies have $15 monthly plans, but they have better service that’s consistently putting customer options first instead just profit.

by NikkiMaccc

Overall I think the concept and make of Boost is done well, but the feature you promote a lot is the ability to earn coins that will deduct from your bill. Well, twice now I have spun the wheel and been scammed out of the coins it landed on, but I’ve noticed it only happens when I land on the large numbers. The first time, I landed on 500 coins, but the second time I landed on 5000 and even screenshotted it bc I had a feeling the same crap was going to happen. The screen just idles on the coins, never rewards me them, i even sat there for 15 minutes, nothing. And then when I eventually have to back out, there’s the audacity to only give me 5 coins as credit. I love the idea, but don’t put bigger numbers on the wheel if you’re just gonna scam us and never reward them.

by Miss Lady Ray

I like that u can earn money I hate the fact that it won’t let me upgrade my service with the money I have on my account now I have all this money on my account and it won’t let me change plans to a different one but want me to pay more money even when I have all this money on my account already I should be able to do as we please with are money on the account but no it won’t let you I’ve done been cheated out of 40$ plus some bc how they are doing things on this service and u can’t do anything with this app unless it’s this app one I am switching services as soon as I use all my money on my account I don’t recommend this services to no one unless u don’t use internet or go over the phone services account.

by Autumn Summer L

I’m confused on how they charge the highest plan for new customers they make u get 60 plan but when I get this plan I finally hit to get app hit new customer it try’s to sell me sim for 9.99 and unlimited data talk text then says 25 after the first month how do they offer this but then don’t let you get it when you go to the store..l had to wait 2 hrs in store my phone wasn’t even ready how it usually transfers all your information nothing was transferred. I had a figure out everything on my own. I don’t know if I’d recommend this app I had Metro for seven years and never really had a problem called in that lower my bill of $15 don’t ask me why I won’t go to somewhere else that charges 60 and said I’ll get discounts off 60 , I’m wondering if I should go back too Metro , I use my old phone more than new phone, u make your own decision I wish I had just stayed with my old phone know I got figure out and put everything in from old phone, I remember the store doing that I just think if l had too I would of just keep old phone and service..will give them another month and see what I choose!! Good luck new customers !!

by Ghost244??

I was not expecting the level of service that I received today at the this app Mobile store. Smile wireless 3. I was under the assumption that it would be just like the other carriers. However, I was wrong. I walked in through the door, and Alice immediately greeted me. She was currently working with a customer I still take the time to greet me and asked me to have a seat. When I said that she was so calm, so nice and was providing the the customer with details about the service. Once she was done with the customer, she called me over and explained the services different plans mom and also explained what she would be doing as we completed the process it was so smooth, simple and easy I was out of there pretty fast, but I was super impressed with a Inn, in which the manner that she took the time to explain to me the Moose mobile process, the payment plans everything she was just great outstanding. I wish the other carriers that I dealt with before I had a manager, like Alice Ortiz

by Rain6871

Customer service is horrible now. I have been with this app about 15 years now an am ready to find another carrier. They don’t know about the plans and have shut my phone off twice before the due date stating the plans are 30 days but both times phone was off before 30 days. This month I am due to pay on the 27th but my bill was paid on the 31 last month so clearly they are not 30 days. I hate the new app. It doesn’t have any features nor does the new website. I can’t access my call or text history anymore. I can’t review my payments because that never works. The new service is horrible and I get so many different answers from the reps it’s obvious no one knows what’s going on there. Boost and site was supposed to be new and improved but it’s not. And the rest of the company has gone downhill as well. The new update does not work. Boostcoins don’t credit to the account for large wins etc.

by CBactAfOo

Excellent deal yet again coming from this app mobile! I walked in with my iPhone unlocked previous used with tracphone and paid $60 even and got unlimited data REAL UNLIMITED DATA AND 30gb of hotspot data for only $25 a month with the only catch being autopay...
Which was not a issue at all I just provided my cash app account and routing numbers and BOOM IVE BEEN USONG FOR ALMOST 4 months now!! And just when I thought it couldn’t get any better, they have an app called this app one and it allows you to have daily bonus features that you earn money to deduct from your bill every month and are approximately give or take a dollar or two get $10-$15 off of that $25 bill every month just for opening Boost once a day and spinning a wheel and or watching a short video clip for two cents a clip! not bad if you ask me so I get unlimited data and 30 GB of hotspot for about $15-$20 every month and I didn’t have to switch numbers or phones!
Highly recommend

by Real Remote

I like the fact that you can earn money off of your bill monthly different ways, but I’ve been with this app for a year in August and I’ve only been able to redeem my this app going to first month I was with this app. Since then every time I press redeem, and it takes me to the next screen, it doesn’t let me scroll down to slide over the button to actually take it off my bill I think that’s like a slap in the face because it’s nice to be able to drop your bills down $20 a month and come to find out when you can’t redeem it. It kind of pisses you off. Because you’re taking the time out to actually do the steps to earn the verse coin and they’re not letting it come off your bill after you put the work in. Other than that, I have no problem with us, but it’s kind of wrong that loyal customers cannot receive the rewards and benefits of Boost.

by Miss2sass

I've been with this app almost 6 years now. the old app was harder to navigate but I got super excited when this one came about. Especially with the feature to save on your phone bill by doing spin the wheel, watching videos and downloading apps. There's even a coupon tab where you can save on things for this app mobile. There's been a few issues lately, but the team has been amazing at getting it fixed in a timely manner & last month even made it to where they added like 2 weeks on everyone's phone service bc it was down. So my phone was on until Boost got fixed, thank goodness bc i pay on Boost . I will always stay with this app Mobile. Best service, i get service where no one else does and i've never had any issues with service or anything else. Long time customer and will always recommend to friends.

by Calorievampire1

I am a fan of your app. I am over 70 and when I started using your app I spent my time on the phone with customer service to try to figure out how to use Boost . When I hit pay my bill, it would charge my credit card. Unfortunately, your customer service personnel were more confused than I was. They assured me that if I did nothing then the points would be utilized. That only made me feel like I would loose my phone service so I would hit the pay button the night before it was due. I ended up with a $75. Credit at one point and my husband screaming about not worrying about it. Then customer service refunded my credit to my card and assured me that “I was in charge”. Sorry to say I didn’t feel like it. One miraculous day Boost changed and added a button that stated: redeem credits. When you swiped the button it moved the credits to the bill and adjusted the total amount of your bill automatically. I could finally see my progress. I was finally in charge lol. I have had to watch more videos to get those credits, but am very thankful for Boost . Great job guys. Now if you can improve the offers key it would be helpful, but just saying. I don’t know how many customers you have that are older like me, but I’m sure there are enough to keep customer service hopping.

by Shafferballard

The man at this app Mobile where I purchased my iPhone 13 from, was extremely helpful. I had no idea what I was doing, and I called him crying my eyes out, locked out of my bank app, credit card apps, social media accounts, you name it I was lost. I was so upset. He told me to relax and get some rest and said “I promise you that I will help you get through this and show you everything no matter how long it takes, or how many questions I had. And he kept that promise. I will forever remember him. And I will never go to another carrier other than this app Mobile Store. Boost alone, has many features that are VERY useful, & so easy to use. Thanks to the man who put up with my crAzybAby questions & I am sure I will have more… But when you choose this app Mobile for your carrier, take full advantage of the free app

Sincerely
crAzybAbie 🤘🏻🤘🏻

by TruthTeller00

If you used this app mobile for the past few years you remember their shrink plan you pay your bill on time every 3 months they’ll lower your bill it was amazing they dropped that and came out with lower rate plans for customers on a budget now they have a plan (which I’m currently on) where I pay my bill every 3 months instead of monthly and they have this amazing app that’ll give you a discount by your billing date! Love this app mobile the only service provider that actually care for their customers and don’t wanna take all your money got my iPhone for under $100 brand new and got good service for under $400 a year I can go anywhere and never lose service!! If your looking for a reason to switch to this app mobile Boost and other key elements are why their worth it!

by TayeTayeee

Boost is very convenient however i don’t like a few things about it 1 when you spin the wheel for free points in my case it’s always landing on $0.05 and that’s aggravating , i don’t like If you miss a day of checking in or spinning the wheel you start your whole process over and start back from square one at a chance to win $0.75 after a week of checking in i also don’t like the fact that we have to watch a 30 second ad for $0.02 i feel like that can at least make it $0.10 and finally they extra point stuff with the surveys or things you gave to download don’t never work for me it’s always gonna be some ads and surveys and other stuff which is aggravating so all that time you waste trying to get 350 point and all that is gonna be a waste of your time

by ShunB23

Been using this service and app for over a year now didn’t believe you could actually earn free wireless service but it is true! I am consistent with watching the vids and logging in daily so I have actually have credits so far I’ve paid my bill up 3 months by watching their ads! I’ve added 2 more lines cause I couldn’t believe and affordable it is and good service! Never have any issues…when I’m in rural areas and other providers like T-Mobile have no service my phones work perfectly actually have to use my hotspot for the other provider to work but if you’re thinking bout joining do I definitely didn’t regret it!

by Triomb2kO

Not a horrible app but don’t expect much with customer service in anyway … watch videos at 2 cents a pop … Daily log in worth 5 cents … then a spin that usually is consistent between 5 -10 cents … then a weekly 1.50 for log in and one video a day bonus … after you reach a certain amount off your bill they limit to only 5 videos a day or they don’t pay out for half …. It’s a great concept with today’s society but again corporate greed steps in …. If we get 2 cents a vid when they pay out can you imagine what they make ??? Profits always over customers ;) other then that download it and expect up to 60%~75% max off your bill ….

by Lca2622

I have not done the newest update because I see where customers have had problems. Therefore, I am not doing any update because I don’t want to lose what I have saved. My new bill, I will not owe anything on and that is just from doing the daily spin and watching videos and logging in. I am on the $25 plan, so even if I get five dollars off it’s still cheaper than any other company that I know. Also, I never have a problem with making calls or connecting to the Internet etc. like everybody else seems to. So I cannot complain. In the past, I have complained because I lost all the savings from the spins and everything else I chalk it up to glitch in the system. I am just going to make sure that I cash it out before doing updates and before my new bill is due but all in all I really can’t say it’s been a big problem.

by Tejerasv911

Great company, better service, and an even absolutely wonderful experience! In my opinion, obviously, this company has something that most other companies have completely ignored in the last couple of decades… making the customer feel valued. Boost allows for an experience that is very “interactive”, which allows for a much more intuitive and rather pleasant “journey.” Two thumbs up, 5 stars, and all of those other nice accolades that has been missing from a lot of companies over the years… thank you, and I look forward to what the future brings with Boos Mobile.

by Blackfunhappygirl23

Yessss I love this even better. It’s hard times out here and just by having the this app one app, it helps you earn credit towards your bill, and does tons of other things to help us out. I think this is by far the most wonderful thing because I can now be stress free when it’s time to pay my phone bill, manage my account, and actually earn credits just by doing very fun things like playing games to earn them. this app One is the perfect way for all of us to be at peace by being a this app mobile customer