Contact Boost Support

by Triva J

I’m honestly not the type to leave google reviews but this one … this was well deserved. I signed up for boost on an unlocked phone to a prepaid plan, I actually sat through and read all the terms and conditions (which they probably think no one reads) and not once did it say my phone would be locked to boost for a year if I started the service. It actually said the complete opposite so I figured it would be nice to try out boost to see how I like it and when I decided to cancel my service because I found a better carrier suddenly my sim is locked to boost. I called boost to get it unlocked and they said they didn’t lock it the company I originally got it from did (AT&T) so I called at& t to confirm my phone was in fact NOT locked by them so when I called boost back to get it unlocked again SUDDENLY I have to have service with boost for a year. But if you go on their main website it clearly states prepaid plans are not carrier locked. Anyways I decided to keep using boost because I can’t use my phone otherwise 🙄. And I started using the boost one app to keep track of everything, it was going GREAT at first but this is the second time I’ve landed a spin on “5000” coins and never once have y’all given it to me. Every time the app glitches and when I check my reward history it says I got “+25” or “+100” coins. It’s so pointless to have this app.

by Stupidass Lint Licker90

The app is ran by a third party. Not by anyone at boost mobile so 1. There goes ur personal information. 2. Since its ran by a third party they cannot reimburse you for mossing points. I will get back to that later. After 7 days of watching commercials u are awarded 75 points aka 75cents.
Boost mobile has erased my history once every week resulting in me only being able to accrue $6 off my bill when it use to be free. No help on the customer service side. Also. When u spin the wheel. Whatever number it landed on. When u opened the app the next day it would still be on that number. Now when i sign in. I have been a customer for 3 months. It eill start on a random different number resulting in you never getting the 100 or 500 points which helps alot since they lowered the reward completion from 150 to 75. Videos watched use to be 5 but are now 2 resulting in 40 extra commercials watched. The app stated it is unlimited but u cant even watch some days its up to them. So. Use at ure own risk. This app is like a new employee. Great before the 90 day probation. After 3 months expect nothing. I wish i could copy and paste the conversation they sent me stating if i am so dissatisfied with the app i can gladly cancel my boost membership. Let that sink in.

by McZachary44

If you watch ads and log in daily, you can earn points that you can redeem for real cash for your boost digital wallet. Until today it was pretty generous how much it would let you earn daily with 10 cents per ad that could add up for a few bucks earned daily. Today they lowered it to 5 cents per ad with less available ads to watch daily. Sometimes I’ll watch an ad, but it won’t let me exit the ad at the appropriate time to earn coins. You can give out your info to 3rd party advertisers to earn more coins, but those promos never actually work. The app can’t tell me how much data I’ve used, which is pretty important since I can only use 30 gigs a month. You can’t change plans in the app. It also can’t tell what kind of phone I have. Simple things all the other prepaid carriers have. The service and plan itself (AT&T) is good, but the app needs some serious work. Edit: the 5 dollar reward from spinning the wheel is a lie. Your app will crash every single time you’re supposed to get 5 dollars worth of boost points.