Contact 51Talk Support

Hello Teacher, We would like to inform you that your account will be temporarily locked due to a verified complaint regarding your device. Please check your email for instructions on how to unlock your MyPage.

Hello, I would like to report an issue with my lesson. I was present in the classroom and my internet connection was good, but I was unable to fill out the lesson memo due to a system problem. Please help me this this.

Hello, I would like to report an issue with my lesson. I was present in the classroom and my internet connection was good, but I was unable to fill out the lesson memo due to a system problem. Please help me this this.

Hello Ma’am, I am having difficulty submitting the lesson memo for my previous classes with Mandy and Simon. It says, “You are not allowed to submit lesson memos as you have not attended the class,” but I did conduct the class. I kindly ask for your consideration and request you to please review this. I honestly conducted the class, Ma’am. I have attached a screenshot as one of my proofs. Thank you so much.

i cant edit my bank account in my page, how will i change it because my gcash is not yet fully verified i will transfer to bpi account.

my account in 51talk has been locked due to late signing of the new Service Agreement.

Can I request the link for mcbook 51 talk app?

I think my AC needs to be updated. The picture the student sees is different from the one I see, but it’s the same lesson material. The student can't do the action of clicking or writing.

I think my AC needs to be updated. The picture the student sees is different from the one I see, but it’s the same lesson material. The student can't do the action of clicking or writing.

I have other engagement tomorrow at my scheduled class at 6:00-8:00 PM. Why I can't tag myself absent?

Good day! This is Teacher Joyce Coleen. I would like to request an endorsement for my BPI bank account. Please let me know the next steps. Thank you!

I supposed to have classes from 18:00 today but AC was not responding many times I gave my password. Then finally, an error message came out that I am blocked for an hour due to 5 times log in failed. That I even gave the correct password. That the system did not respond many times. Plus, after an hour, I opened the AC app again, the message was still the same "blocked 1 hour". I self-tagged because I had no choice. Recently I encountered system failure both AC and Mypage. I was deducted many times that my salary just went to the deduction for the system errors that I never wanted to happen. I'm exhausted, frustrated waiting here when will AC let me in. I am not so in the mood to teach anymore. Anyway, my AC is upgraded to new version, and because of this, I upgraded it again. Just to make sure. Also, my internet doesn't have any problem.

Good day! This is Teacher Bella Annie. I would like to request an endorsement for my BPI bank account. Please let me know the next steps. Thank you!

Hello, good day! I requested a service record certificate 2 weeks ago, but I still haven't received any response. I filled out the Google form twice already

I cannot access my account since last night. What seems to be the problem?

I can't open my page. I was supposed to make a lesson memo from the classes I conducted.

Only the incentives appear on my lesson fee summary.

Blessed day po! I would like to ask for help in related to my endorsement letter.I cannot remember already on how to have it.I try opening links for any support assistance (Supprt Portal) but I cannot access it.Thank you and more power.

Why haven’t I received my salary for two cut-off periods? I already sent my deposit slip but still nothing. I requested for my 'My Page' to be edited so I could upload my deposit slip, but nothing has happened.

My application would not push through. The error mentions that my internet is not qualified. I already changed internet connection and ran a test. However, it is still showing the same error message. Please assist. Thank you!

I have a class at 0530 but the Ac is crashing my internet connection is excellent but I'm in the classroom already but my name is not appear

Dear Support Team, Good day! I would like to raise a concern regarding my class yesterday (June 28, 2025 Friday at 20:00-20:30 military time on the topic "Greetings in China and America." My student did not enter the class until the 18th minute, and I waited patiently throughout that time. I also took a screenshot as proof of my presence and to document that I waited up to the 18th minute. However, despite this, my account has been tagged as "Leave Early" for that session in my 51Talk My Page. In addition, I attempted to fill out the Lesson Memo, but the "OK" button was not clickable, preventing me from tagging the student as absent. I am kindly requesting your assistance in reviewing this issue. I have attached screenshots as evidence of my attendance and would appreciate it if the record could be corrected accordingly. Thank you for your time and assistance. I look forward to your response. Best regards, Haisy Tayaban Fausto ID No. 6667303/ Teacher Haisy Thea

I believe 51Talk could benefit greatly from assigning interviewers who bring warmth and a friendly demeanor to the experience. A pleasant personality can make a big difference in setting the tone for the day and creating a welcoming environment for applicants. Enhancing this aspect of the hiring process might also help attract more talented individuals to join the company. I had a bad experience with Melba Avellano.

Hi 51Talk Support, I’m Claire Olivia, a newly onboarded teacher. I would like to kindly ask if my ₱150 penalty for being absent on June 21, 2025, at 06:30 AM could be reviewed. That was my very first scheduled lesson, and I didn’t receive any notification at all. I kept refreshing the website, hoping to see a schedule because it's been 6 days passed, but nothing appeared. I really thought I didn’t have any class yet. I was shocked when I found out I was marked absent. I sincerely apologize. I promise to be more careful from now on. This is the first time I’m asking and I’m humbly asking, even just this once. I hope you can reconsider and waive the penalty as a one-time exception. Please, even just this one time. I’m really trying my best to learn and do better. Thank you so much for your understanding and support. Sincerely, Claire Olivia

I need to recover my account because I need to CLAIM MY SALARY for 3 payouts. This is injustice. They are referring me to everybody that doesn't answer my concern.

Every time I try to log in to my teacher the pop up message says I am inactive when I have bookings to attend. I still have salary to claim from mid of April to mid of June.

I try to log in to my AC, it will "the user is disabled"

I used to work for 51 talk until about two months ago when I was fired. I have been unable to get a job since. Have I been blacklisted by 51 talk?