Contact TEACHERS TalkingPoints Support

Even after “bug fixes” I am still getting notifications of unread messages that do not exist. Also, I scheduled a message, noticed a typo, and there was no way to edit it without hitting cancel and retyping it as a new message. It wouldn’t even let me copy it. One last thing, they should let us know what phone number is used for us to send the SMS messages. If a parent wants to send us a message, but doesn’t have the app, it is impossible for us to give them directions to initiate contact with us. It seems a little off. It is great app for keeping contact relevant to your classes, but, honestly it lacks some basic functionality.

This app is great for communicating with parents across all languages. But, there are a few shortcomings with the user experience: (a) there is no way to mass delete messages (I.e. student enrollment notifications and parent messages) so it is hard to keep a clean inbox; (b) when using an Apple Keyboard, the app doesn’t support landscape mode; (c) intermittently the Student/Parent profile screen do not display; and (d) the compose message screen could be made more intuitive and easier to begin an individual message. Great service, but I think improvements are needed with the app functionality!

I want to start off with how convenient this app has been! I love that parents can “text” me without giving my personal number out. Parents seem to love this option. But if there is ever an issue with your account, it’s impossible to get ahold of a customer service representative in a timely manner. It should not take a week or more to get a response or to recover a password/account. I wish they were more proactive with helping resolve account issues.