Live app not working? crashes or has problems?

Live Status

Last Updated on 2021-11-10 by Hongyi E-Commerce Limited

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2 User reports:
App has problems

User reports 2

⚠️ Most reported problems ⚠️

Crashes

50.0%

Not working

50.0%

problems reported in the last 24 hours

24 hour clock ⏰

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Common Live Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Live app on iOS and Android devices. Solve all Live app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Live iPhone Issues and Solutions

Live iOS app crashes, not working, errors
Live iOS app network issues
Live on iOS has black/white screen

Live Android App Issues and Solutions

Live has errors/crashing/not working
Live server network connectivity issues
Live has black screen

Live iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Live app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Live app crashes or not working on Iphone (iOS):

Close and restart the Live app on iPhone
Update Live app to the Latest Version for iOS
Uninstall and reinstall Live iPhone app
Update your iPhone to the latest iOS version

Fix Live on iPhone unable to connect to server/internet connection issues::

To resolve Live network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Live black/white screen (blank screen) on iPhone:

Follow the Live iOS app troubleshooting guide Here →

Live Android App Issues and Solutions

Fix Live not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Live app issues:

Force Stop the Live App
1. On android, goto "Settings" » click Live app. » click "Force Stop".

Update Live to the latest version on PlayStore

Clear Live App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Live app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Live.

Fix Live unable to contact server/ Live internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Live » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Live » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Live on android.

Solve Live black/white screens issue on Android:

Follow the Live android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Hongyi E-Commerce Limited, developers of Live.

About this app

High-Quality video chat with people all over the world anytime, anywhere! Sing this app!