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Contact ZWILLING App Support


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About: With the ZWILLING app we bring to you our newest designs, features and product
ideas. Experience the future of ZWILLING Culinary World.


 
  2025-02-05

ZWILLING App Customer Service 💢

The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.



NOTE: If the links below doesn't work for you, Please go directly to the Homepage of ZWILLING J.A. Henckels AG



Verified email ✔✔

E-Mail: app-support@zwilling.com

Website: 🌍 Visit ZWILLING Website

Privacy Policy: https://www.zwilling.com/de/kundenservice/datenschutz/privacy-policy.html

Developer: ZWILLING J.A. Henckels AG








3 Most reported problems 😔💔

4.8 out of 5

App is horrible

2023-08-28

by Bosuda

I love the vacuum sealer, but this app is close to worthless. I can’t scan anything, I can’t select what storage container I am using, and I can’t specify whether the product is in the fridge, freezer, or pantry. Basically is just let’s me know what I have and how old it is. So still useful, but very annoying.

An app with a lot of potential

2024-03-28

by Parablinkcard

It's cool on the surface when you first start using it, but once you try to put it to work the limitations come out.

By far the biggest issue is when you store a food item, there's no way to store information about the item. They give you an optional description box but it doesn't work if you enter in more than a sentence because it will only scroll the very first time you create the item and enter the text. After saving, it will not scroll anymore. Storing pancake mix and wanna save the instructions? Not gonna happen. Storing protein powder and want to save a picture of the nutritional facts for reference? No way to do that. Even if you made it the item photo, that can't be enlarged bigger than a thumbnail so it wouldn't be readable. If you do use their description box, make sure you hit save before tapping anything else or it will delete everything you wrote - though sometimes it will do that anyway. Right now the only way reliable way to save information about an item is to save photos or text in a separate app or location somewhere which kind of defeats the purpose of the whole "store the info using NFC" idea because the only useful information from scanning is the expiration, which you have to calculate yourself or use the default 2 years.

When you save food in a bag, they give you the option to select the type of food and location (freezer, fridge, pantry, etc) that's in the bag and they'll determine the expiration using that info. While the food options they give you are super limited right now and need to be expanded, this is a great feature. The NFC dry food storage needs the expanded version of this feature, otherwise without this and the ability to add more product details, ingredients, photos, nutritional info... I really don't see the point of the NFCs at all which would be a disappointing missed opportunity for something great.

The ability to have recipes suggested based on what you have is so brilliant and reminds me of myfridgefood where you could input the food you have in the website and it would tell you all the things you can make. That itself was an awesome idea, then to connect it to Fresh and Save? Could be such a game changer! But unfortunately it really doesn't work at all and most of the "meals based on what you have" are composed of 90% ingredients I do not have. Another missed opportunity.

The concept behind this app and the whole Fresh and Save system is so awesome and it has so much untapped potential, but in its current form it's a marketing gimmick. I really hope the Zwilling team sees that potential and fixes this in the next update.

Dates change

2022-11-03

by Parkerson89

Just migrated to the “new” app and added my groceries into containers and scanned them into the app. The use by date is populated based off the apps suggestion. By the time I was done adding all items the dates had changed all over the place. I had two separate containers of mushrooms added at the same time. By the time I was finished. The use by dates were completely different for both containers. Fix the app, the features promised with this product do not deliver.


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