Document Scanner app not working? crashes or has problems?

Document Scanner Status

Last Updated on 2021-08-27 by Hung Minh Huynh

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Common Document Scanner Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Document Scanner app on iOS and Android devices. Solve all Document Scanner app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Document Scanner iPhone Issues and Solutions

Document Scanner iOS app crashes, not working, errors
Document Scanner iOS app network issues
Document Scanner on iOS has black/white screen

Document Scanner Android App Issues and Solutions

Document Scanner has errors/crashing/not working
Document Scanner server network connectivity issues
Document Scanner has black screen

Document Scanner iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Document Scanner app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Document Scanner app crashes or not working on Iphone (iOS):

Close and restart the Document Scanner app on iPhone
Update Document Scanner app to the Latest Version for iOS
Uninstall and reinstall Document Scanner iPhone app
Update your iPhone to the latest iOS version

Fix Document Scanner on iPhone unable to connect to server/internet connection issues::

To resolve Document Scanner network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Document Scanner black/white screen (blank screen) on iPhone:

Follow the Document Scanner iOS app troubleshooting guide Here →

Document Scanner Android App Issues and Solutions

Fix Document Scanner not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Document Scanner app issues:

Force Stop the Document Scanner App
1. On android, goto "Settings" » click Document Scanner app. » click "Force Stop".

Update Document Scanner to the latest version on PlayStore

Clear Document Scanner App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Document Scanner app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Document Scanner.

Fix Document Scanner unable to contact server/ Document Scanner internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Document Scanner » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Document Scanner » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Document Scanner on android.

Solve Document Scanner black/white screens issue on Android:

Follow the Document Scanner android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Hung Minh Huynh, developers of Document Scanner.

About this app

Any unused portion of a free trial period, if offered, will be forfeited when the user purchases a subscription to that publication, where applicable. You can cancel a free trial or subscription anytime by turning off auto-renewal through your iTunes account settings. This must be done 24 hours before the end of a free trial or subscription period to avoid being charged. Account will be charged for renewal within 24-hours prior to the end of the current period, and identify the cost of the renewal. Subscription automatically renews unless auto-renew is turned off at least 24-hours before the end of the current period. Subscriptions may be managed by the user and auto-renewal may be turned off by going to the user's Account Settings after purchase. Free scan pictures, written documents, and graphical material and printed documents. Payment will be charged to iTunes Account at confirmation of purchase. Document Scanner app is the best for scanning documents in high-quality PDF format and PNG output. The cancellation will take effect the day after the last day of the current subscription period, and you will be downgraded to the free service.