Wellby Financial Reviews

App seems functional (thus 2 stars rather than 1), but is incredibly cluttered with unnecessary visuals. It also takes several clicks just to open the transactions page for an account - ugh. Meanwhile, the harsh color contrast between dark purples and white doesn’t allow your eyes to adjust to one lighting level, and white lettering on a purple background is hard on the eyes, as well. I know that part of my reaction is because I really knew and liked the old JSCFCU app, with its clean look and gentle blue color scheme, but still… WellbyFinancial is as unpleasant as the new account fee structure. Where is the friendly neighborhood credit union I knew and loved?!

I liked the previous system which allow choice right up front rather then this one which defaults to pay immediately! I always schedule the bill when it arrives, but for a few days before due date! Many more steps required to do this in new system.

Also your online support documents are very lacking. I looked for my e-statement and was unable to find any reference on how to get to them! Wow work left to do for your team!

Please revert to JSC FCU, at the very least for the previous app. This Wellby app is very cluttered, they tried to condense information that I would not have condensed. It’s seems like quite the reach to try to look “cool.” I don’t need a cool bank, I need a utilitarian bank. I need a precise and concise bank. Now there’s a bunch of tabs and widgets all over WellbyFinancial … it’s pretty bad.

I dislike the idea of Wellby, as well. I’m a member of JSCFCU. I don’t like being gambled with in an attempt to broaden their customer base. Whoever fell for this partnership contract should feel pretty outright dumb at this point. Smooth move, you alienated your neighborhood you were in good standing with.

This is the most non user friendly app and website on the planet. JSCFCU wasn’t slick, but you could easily find what you needed. This one is just frustrating. Transferring funds is a pain. There’s no way to send a secure message. The chat feature is useless for those of us that work during bankers hours. I can’t find details for accounts such as maturity dates for CDs. There’s no way to find the benefits touted in the lead-up to the transition. You can read about them, but there’s no way to actually get them. Sadly, I will be leaving JSCFCU / wellby after 30+ years when my CDs mature, if I can ever find the maturity dates.

Waited 53 minutes the first time I called. The lady was helpful when I finally got through. Since then I have pressed “1” for a callback that took them 2 hours and 22 minutes to get back (had a meeting that started by then) and I’ve now been waiting 1 hour 48 minutes for a callback even though I called at 9 AM precisely. Was a member of JSCFCU for over 20 years and don’t remember holding more than 5 minutes ever.
Something really bad has happened since the Wellby transition and it isn’t pretty.

Last week my access apparently frozed up and will not let me access my account. This does not allow me to follow my account to determine if there is any unauthorized activity. I have already reported this to the teller in drive thru but I have to assume it was not follow up on as I still can’t access my account. Please help me get this straightened out.

Now that Jsc is wellby I’m so excited for all the née things so come. Starting with WellbyFinancial it is already so much better than the other one. LOVE IT. I can easily see my account, find my account number, and make payments/ transfers!

WellbyFinancial is terribly designed. It is extremely difficult to use scrolling left & right instead of up and down and or menus. It is been buggy & sticky. The old app was logical, reasonable easy to figure out.

Purple is about the worst possible color to try to read. There is not enough contrast. I can’t easily read WellbyFinancial even with magnification. I believe I made a number of mistakes because of this.

Worst of all is that security is not as strong as WellbyFinancial that was being used seven or eight years ago! You now only have a four digit pin. The previous app used facial recognition and an eight digit pin. Not at all happy with WellbyFinancial or change over.

Kind Regards,
James E Stubbs

I sent a message through the Message center spot on WellbyFinancial . It says experiencing longer than expected response times. I messaged them 3 days ago and no one has gotten back to me. Gives you names of ppl who are available to chat but still nothing. Obviously if it was important I would have called a location but still..3 days? Do better Wellby..

Very poorly thought out. Previous JSC Bill Payer worked flawlessly, with plain simple navigation buttons. WellbyFinancial is a mess
Duplicate or similar interfaces but only one has the navigation capability to reach additional information. I had to go to THREE separate places before I located the proper page to be on in order to access the information that I sought.

Dos a good job on organizing the system but sometimes dos not say where the transaction was made and also dos not give a time of when they were placed.I have a couple transactions that I do not know when and from whom they were place by

Your dashboard has too many different spaces to look at at one time you need to slim down the dashboard. Much, much too complicated. I like looking at only what I am interested in at the time.

The old app and when it was JSC was better. Opening accounts/IRA stuff was easier, finding a shared branch to do deposits (I live on the other side of the city) was easy, etc. It’s like jumping through hoops to do something. It was obviously about money and not the customer. Been with them since the 90’s but it’s looking like I need to move all my accounts somewhere else. Fail.

Finally, a modern app from my credit union. WellbyFinancial is lightning fast and I can get to everything I need. It also now lets me do secure messaging and send files. Thank you!!!

While initially setting up your account if you’re an existing customer, if you take even a small amount of time to try to read the TOS or fill in your info or create a password, it will time out, and if you do that too many times, you will be locked out until the next day. And why is it collecting your device ID for advertising purposes?

My credit union merged or became Wellby and WellbyFinancial doesn’t allow for joint account holders to manage the account, only the primary account holder. I had to physically go to the bank during a pandemic to be able to create my own profile on the mobile app to simply deposit a check. Horrible design that disguises obstacles as security. Would not recommend!

Great new app for a fresh new look. More features and benefits available. Great to see my Credit Union keeping up with the times.

I am still timing out every time I attempt to enroll for this application I had no vote in using. This also means I haven’t gotten to check my account from my phone. Any promise of convenience or improvement is completely overshadowed by this headache. The back-end of this work should’ve been done before I was forced to stop using the JSCFCU application.

No cross reference to my JSC Accounts. Wellby isn’t smart enough to have my address. Too much garbage. No easy way to log out. What ever happened to KISS (KeepItSimpleStupid)!? Yeah with time I guess I’ll figure it out but when I only use WellbyFinancial once a month or less every time will be a lesson in frustration I’m sure. :(.

Switching my credit cards from chase love the low rate

Very user friendly and intuitive.

Finally getting a much needed upgrade for JSCFCU, now Wellby. They’re now on par with technology advanced institutions. Yay!

Havent been able to access my account for multiple days, epic! every time you log in youre going to get a different error and if you want to resolve it you have to call so screw everyone who has a day job

I like the new app so much better! Thank you!

Not able to allow multiple parties on account to provide two-factor authentication

I am LOVING the new Wellby Financial app from the easy to use design and options available. I am loving this upgrade!

Can’t wait to get my money moved from this bank so that I can close my accounts here. Ridiculous fees, and makes drastic changes with zero input from their loyal customers.

Transaction history is hidden behind 3-4 button clicks. Account summary screen requires scrolling if more than 4 accounts are open (eg: 2 savings, 1 checking, 1 car loan). Main screen is cluttered and hard to navigate

App is a huge step forward in capability and design. Great update!