Contact Well Support
Company Name: JSC Federal Credit Union
About: The power to take charge of your finances, right at your fingertips. The Wellby
mobile app offers convenient, secure banking while you’re on the go.
Well Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of JSC Federal Credit Union
Verified email ✔✔
E-Mail: appdev@wellbyfinancial.com
Website: 🌍 Visit Wellby Financial Website
Privacy Policy: https://www.wellbyfinancial.com/privacy-policy
Developer: Wellby Financial
3 Most reported problems 😔💔
Terrible phone service
by Rick 712530
Waited 53 minutes the first time I called. The lady was helpful when I finally got through. Since then I have pressed “1” for a callback that took them 2 hours and 22 minutes to get back (had a meeting that started by then) and I’ve now been waiting 1 hour 48 minutes for a callback even though I called at 9 AM precisely. Was a member of JSCFCU for over 20 years and don’t remember holding more than 5 minutes ever.
Something really bad has happened since the Wellby transition and it isn’t pretty.
Counter intuitive very difficult to read and use. Buggy overall a terrible design.
by James E 69
This app is terribly designed. It is extremely difficult to use scrolling left & right instead of up and down and or menus. It is been buggy & sticky. The old app was logical, reasonable easy to figure out.
Purple is about the worst possible color to try to read. There is not enough contrast. I can’t easily read the app even with magnification. I believe I made a number of mistakes because of this.
Worst of all is that security is not as strong as the app that was being used seven or eight years ago! You now only have a four digit pin. The previous app used facial recognition and an eight digit pin. Not at all happy with this app or change over.
Kind Regards,
James E Stubbs
So many issues
by Doihavetohaveanickname?
While initially setting up your account if you’re an existing customer, if you take even a small amount of time to try to read the TOS or fill in your info or create a password, it will time out, and if you do that too many times, you will be locked out until the next day. And why is it collecting your device ID for advertising purposes?
Have a Problem with Wellby Financial? Report Issue
Why should I report an Issue with Wellby Financial?
- Pulling issues faced by users like you is a good way to draw attention of Wellby Financial to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Wellby Financial customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Wellby Financial.
