Contact Well Support
Company Name: JSC Federal Credit Union
About: The power to take charge of your finances, right at your fingertips. The Wellby
mobile app offers convenient, secure banking while you’re on the go.
Well Customer Service 👿🤬😡😠💢😤
Listed below are our top recommendations on how to get in contact with Wellby Financial. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Wellby Financial. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of JSC Federal Credit Union
Read 3 Customer Service Reviews 😭😔💔
Poor design, not very smooth at all
by The Real Kanti
Please revert to JSC FCU, at the very least for the previous app. This Wellby app is very cluttered, they tried to condense information that I would not have condensed. It’s seems like quite the reach to try to look “cool.” I don’t need a cool bank, I need a utilitarian bank. I need a precise and concise bank. Now there’s a bunch of tabs and widgets all over the app… it’s pretty bad.
I dislike the idea of Wellby, as well. I’m a member of JSCFCU. I don’t like being gambled with in an attempt to broaden their customer base. Whoever fell for this partnership contract should feel pretty outright dumb at this point. Smooth move, you alienated your neighborhood you were in good standing with.
Terrible
by Jsttplu77
This is the most non user friendly app and website on the planet. JSCFCU wasn’t slick, but you could easily find what you needed. This one is just frustrating. Transferring funds is a pain. There’s no way to send a secure message. The chat feature is useless for those of us that work during bankers hours. I can’t find details for accounts such as maturity dates for CDs. There’s no way to find the benefits touted in the lead-up to the transition. You can read about them, but there’s no way to actually get them. Sadly, I will be leaving JSCFCU / wellby after 30+ years when my CDs mature, if I can ever find the maturity dates.
Terrible phone service
by Rick 712530
Waited 53 minutes the first time I called. The lady was helpful when I finally got through. Since then I have pressed “1” for a callback that took them 2 hours and 22 minutes to get back (had a meeting that started by then) and I’ve now been waiting 1 hour 48 minutes for a callback even though I called at 9 AM precisely. Was a member of JSCFCU for over 20 years and don’t remember holding more than 5 minutes ever.
Something really bad has happened since the Wellby transition and it isn’t pretty.
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- If you are a Wellby Financial customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Wellby Financial.
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