Contact Pima FCU Support

by Dawsyn#3

I’m appalled by all of the terrible reviews, yet no one from PFCU has responded or done anything to help customers. I’ve always loved banking with you, but those days are long gone. I used to belong to AZ Central along with Pima Federal. My husband and I were hesitant to merge our accounts and I now wish I never had. I made the mistake of closing my AZ Central CU accounts in favor of PFCU. That was a huge mistake on my part. I should’ve stuck with AZ Central and close my account at PimaFCU. In this day and age there’s no excuse for what appears to be terrible programming errors. Whoever came up with the changes should be fired along with your entire IT Dept. If you’re not responsible because you subcontracted an IT company, fire them at once and find a replacement company that knows how to program and run a banking app. Nothing is user friendly and the list of inadequacies is too long to type. Have some compassion for your customers and dump this app and create a new one. I’ve worked with multiple banks and credit Unions for many years as I’m an accountant. This app is pure rubbish and needs to be trashed. Please read the reviews and listen to what people are telling you! Fix your mistakes before all of your customers close their accounts.

by Disappointing No Service

My card was declined twice and I have money in my account and have had no communication from PF. I called the lost and stolen card dept and they can’t help me. I called and there is no one to talk to about this after 5pm. In the meantime I guess my children won’t eat. Holding my money hostage without any communication by phone, email or text about blocking my card is simply unacceptable. Even if this is a fraud issue, which the lost card dept could not see anything happening on, the minimum expectation would be some kind of communication; a phone call, an email or a text, maybe a letter? I hadn’t used my card since 3/13 so even a letter could have reached me by now. This isn’t the first time this has happened. Service has steadily been going down hill. This has happened to me while traveling as well but I’m not traveling right now. It’s Very disappointing let alone inconvenient. Color me: Looking for a new financial institution.

by Hattie Judd

I have to say I never write reviews but this app changed so much I had to. I am so upset by this version and you’d think that if every member has been calling since the release of this app they’d change it back but no. We can’t message pima anymore we have to call it’s annoying and no one has the time to wait 2-3 hours to maybe get their situation resolved. I would like a dark mode cause if I open the app in the store everyone from a 10 foot radius can see exactly how much I have in all my accounts. I miss when I could scroll through my accounts not have them blasted for the world to see. I also miss the search bar and being able to see pending transactions and similar transactions as well. I just miss the old app please bring it back.