Pronto Status
Are you having issues? Select the issue you are having below and provide feedback to Pronto.
problems reported in the last 24 hours
Summary of Pronto Problems 😠👌🔥
- Not completely comfortable using all of its features
- App only operates on one device
- Transferring existing card failed
- Can't transfer existing compass account
- Can't register credit card to make payments
12 Reported Issues: 😵🆘🛟🚨📢
When I press the search button in the trip planner feature, the app closes out and I it doesn't provide any trip directions. I've uninstalled and then reinstalled the app twice trying to fix the problem. It's still not working. How can I fix it?
The app crashes when I try to use the Search after entering destination in trip planner. The app just closes and takes me back to my iphone screen.
My pronto card does not open for the last our. The message is "something went wrong, try again"
Using the Trip Planner: after typing in destination when I hit search button the app shuts down. It just goes back to the app button on my phone. Been happening for months. Thought it would be fixed by now.
i have a youth card so i don’t have to load money onto a card but when i go to trip planner and press search the app crashes. this has been going on for a month
The app goes crash when every time I try to load money or buy MTS pass so I can’t use my virtual card
The pronto app almost never scans the QR code on the bus.
I’m on the coaster and hope I don’t get kicked off. I tried to scan the QR code in the Pronto app at several scanners on track 3 and none worked. No signs or anything indicating they are not working and no close by alternative payment method.
Cannot load money on app. Loads for a long time, then states that internet is not available. I turn off wifi for my phone and not it says that the issuer declined my card. I added another card and it declined it too. I have used the first card to load money for months now. Cant ride the bus with this issue.
**Pronto app has become completely non-functional** I downloaded Pronto in fall of 2021 and used for several months without issue. App was accidentally uninstalled from my phone in March 2022. I reinstalled the app on 4/15/22 and was able to log in and link my virtual card. Immediately after completing these steps the app crashed ("app has stopped" dialog box) and now it crashes shortly after start up. I have done several uninstalls and reinstalls with no improvement. There is ample available memory on my phone. Android version 6.0.1, Pronto version 4.55.2 Specs indicate Pronto is compatible with Android 6.0 and up. I am now forced to buy and carry a Pronto card I don't want. Please advise.
Screen hacked by a turbo tax ad !!!
App begins to open, never fully loads and minimizes. Upon maximizing repeats this same pattern. Absolutely useless.
Have a Problem with Pronto - San Diego? Report Issue
Common Pronto Problems & Solutions. Troubleshooting Guide
Complete guide to troubleshoot Pronto app on iOS and Android devices. Solve all Pronto app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at San Diego Metropolitan Transit System, developers of Pronto.
Verified email ✔✔
E-Mail: customerfeedback@sdmts.com
Website: 🌍 Visit Pronto Website
Privacy Policy: https://www.ridepronto.com/en/privacy-policy/
Developer: San Diego MTS
The this app app can also help you plan trips, see real-time arrivals, get service statuses, save favorite stations, and find stops for San Diego County area transit so you can plan your trip around San Diego without any problems. Likewise, you will never be charged more than a Month Pass ($72 Adult or $23 Reduced Fare) regardless of the number of trips in a calendar month. You will never be charged more than a Day Pass ($6 Adult or $3 Reduced Fare) in a given calendar day, regardless of how many trips you make. You can track your progress toward a Day or Month Pass in the this app app. *Pay-as-you go features not available for COASTER (must prepay for Day or Month Pass). When using Pronto , hold your phone 5 to 6 inches below the validator to scan your barcode. Add money to your this app app, then scan your phone at the validator each trip you make. Every time you scan your app, the appropriate one-way fare is deducted from your balance. Look for validators at Trolley, SPRINTER and COASTER stations, and onboard buses. With this app, you can pay-as-you-go* by adding money to your this app account with a credit or debit card. Our pay-as-you-go function means you always get the best fare! this app makes buying fares for MTS and NCTD easier than ever.
