Contact Pronto Support

by A Sad UCSD Student

I just changed phone recently and tried to transfer my existing virtual card from my old phone to my new phone. When I clicked on ‘transfer existing card’ it prompted me that transfer failed and blocked my card so I couldn’t use it anymore. I called the Pronto help service, and they helped me went through the same failed transfer, blocked card, unblock card on their end, failed transfer again. It happened 7 times during my call to help service. In the end, I gave up. Now my card is blocked and I can’t unblock it from my end. No more purchases can be made.

Honestly, this app is such an amazing failure that it should be put into a textbook of most classical programming disasters. Have the programmers even looked at people’s complaints? Your app is supposed to be the backbone of public transport, not the one who denies it. I rarely write such a harsh comment, but this is just ridiculous because CompassCloud was so well developed compared to this one. You can do it, but you choose not to.

by Silly Robot 42

Another failure. Can’t transfer my compass account. Have to create a whole new account, except it won’t accept my registration, except it accepted my registration without acknowledging it, but then later it sent me an acknowledgment via email. Can’t register a credit card to make payments so I can use the app. Have been trying for three days. No event passes. Finally just had to buy two one-way tickets at the kiosk at the station to travel. No event ticket or day-pass available at the kiosk either.
And about the web site. Try to add a payment method online and if it fails, and it did, many times, it doesn’t clear the card information and leaves it on display for anyone using a public computer can see.
You’d think after all the failures with the other apps they’d try to work out the kinks before releasing the app to the public, and this with the new Blue Line extension.
What a embarrassment for the city.

by Sailor Ghidra

Could’ve been an easy 5 star rating, I see how they ignore the important issues in the ratings (inability to add card payment, faulty card transfer system, no auto fill support, no verification on school passes not registering to account properly, numerous login issues, no support to remove unused cards). This app is broken and they don’t care to fix it because they know they hold a monopoly on how we all pay for public transportation. Throw the whole company away at this point. Masters at marketing a broken product with no alternative way to get the service you deserve as a paying customer.