Contact Massanutten Resort App Support

by PAAVanstory

Requires credit card info to be re-entered for every purchase in order to get a purchase to be completed, although saving the card information is mandatory and erasing or clearing it is not allowed. As if that’s not bad enough, the purchases are not actually processed fully on the app even though it tells you they have been! Twice I’ve thought that I had lift tickets but have been turned away because I didn’t. One customer service rep told me she didn’t recommend using the app for anything other than the map.

by TheHeavyWriter

Let’s start by saying I’ve been a happy owner who’s timeshare is paid off. That been said. I tried using your website to login and try to make a reservation for my week on my phone. Your website is not developed for phones and is extremely limited. I downloaded and tried using the app and it won’t even log me in. Saying my credentials were wrong. I even used my login saved on my phone that I use for your website and it won’t allow it. You need to pay a little more attention to your online platforms.

by Myfitnesspal*

This app does not work. You can make reservations but no one picks them up. Several times we tried this but when we got to the place, no one knew what happened to the reservation. Even the staff told us not use. It has the incorrect times and days for activities. Does not help that you have to buy the upgraded WiFi to even get the app to work.