Contact San Diego Zoo Support

by Jonezy182

I find the new revamp infinitely worse. The map has no text or visual clues like previously. If I want to go to penguins, what exactly will I expect to walk by? Aviary, gorillas, bridge? There is no telling at all. Extremely disappointed at how confusing it is, compared to prior version. I am a member & honestly, not sure I care to renew over this. Please, I beg, at least add a button to show the map that is the printed version. I dont want to waste paper & grab that every time I visit and this new app is just plain awful. Please provide ability to see a view that includes pics of animals on the map & more clear image of the pathways, particularly being that we have strollers and cant use stairs. Sorry to whoever built this, I’m sure some vapid people love it. I find it excrutiating and totally unusable. Just let me see a flat map png somehow. Thanks.

by Imafan Of Sean

What happened to old app?? It was waaay better. Was at the zoo yesterday trying to find the map how to navigate to certain animals and I just gave up because I couldn’t find the right thing to click on within the app. Also looking for a bathroom on the map was just plain ridiculous. I used to use the app to enhance my zoo experience to learn about animals and I can’t find that info on the new app. It all about covid stuff and tickets. But the annoying thing is everything you click on just takes you to the website anyway. So what’s the point of having the app? I will be deleting it because frankly it’s pointless.

by Shfrhcvhdcbhgy

Can't search for a specific animal location. It is not clear that you can pinch (not touch/choose) the map to zoom in to see more info. Still only shows major animals which you could find without the app anyway. All inquiries send "out" to the website anyway. This is (I betting) an expensive waste of trying to keep up. It starts with a splash page asking for money. Get it together...