Helly app not working? crashes or has problems?

Helly Status

Published by Peng Chen

Helly is an awesome online chat app, with real-time video streaming, and easily
connect to anyone from anywhere in the world. Helly provides a lot of cool and
amazing features like single click to join, video chat, voice chat, text chats.

I have a problem with Helly

Are you having issues? Select the issue you are having below and provide feedback to Helly.

User reports:
No current problems

User reports 0

problems reported in the last 24 hours

24 hour clock

Most reported problems

Reported Issues: 1 Comments

By Ramis 1 year ago

Service Internal Error. How can I fix this

Common dislikes about Helly app

- Need to buy coins to video chat

- Lack of white girls

- No people nearby function

- Some users report fake profiles and poor functionality

Have a Problem with Helly - Random Video Chat App? Report Issue

Common Helly Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Helly app on iOS and Android devices. Solve all Helly app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Helly iPhone Issues and Solutions

Helly iOS app crashes, not working, errors
Helly iOS app network issues
Helly on iOS has black/white screen

Helly Android App Issues and Solutions

Helly has errors/crashing/not working
Helly server network connectivity issues
Helly has black screen

Helly iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Helly app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Helly app crashes or not working on Iphone (iOS):

Close and restart the Helly app on iPhone
Update Helly app to the Latest Version for iOS
Uninstall and reinstall Helly iPhone app
Update your iPhone to the latest iOS version

Fix Helly on iPhone unable to connect to server/internet connection issues::

To resolve Helly network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Helly black/white screen (blank screen) on iPhone:

Follow the Helly iOS app troubleshooting guide Here →

Helly Android App Issues and Solutions

Fix Helly not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Helly app issues:

Force Stop the Helly App
1. On android, goto "Settings" » click Helly app. » click "Force Stop".

Update Helly to the latest version on PlayStore

Clear Helly App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Helly app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Helly.

Fix Helly unable to contact server/ Helly internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Helly » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Helly » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Helly on android.

Solve Helly black/white screens issue on Android:

Follow the Helly android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Peng Chen, developers of Helly.

60% Contact Match

Developer: HOLLA

E-Mail: [email protected]

Website: Visit Helly Website

About this app

You can have cam to cam chats by creating your own private chat room for more fun. - Random match and meet new people via video streaming. - Send Messages and chat with friends you meet on video chat. - One on one video call to get to know each other better. - Fast and simple matching to have fun chats with people. - All user data is protected in our secure system and never shared with any third party. - Storage: To send, download, change and save photos. - Microphone: To transmit your voice during video chat. - Camera: To transmit your video during video chat. this app is an awesome online chat app, with real-time video streaming, and easily connect to anyone from anywhere in the world. this app provides a lot of cool and amazing features like single click to join, video chat, voice chat, text chats. If you choose to purchase this app VIP, payment will be charged to your iTunes account, and your account will be charged for renewal within 24-hours prior to the end of the current period. Current this app VIP subscription price starts at $14. 99 USD/month. Prices are in U. S. dollars, may vary in countries other than the U. S. and are subject to change without notice. If you don’t choose to purchase this app VIP subscription, you can simply continue using this app for free. No cancellation of the current subscription is allowed during the active subscription period. Auto-renewal may be turned off at any time by going to your settings in the iTunes Store after purchase. All of your conversation is safe and secure under our chatting system. Always thousands of people online.