KEMBA Financial Credit Union Customer Service 💢
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Verified email ✔✔
E-Mail: service@kemba.org
Website: 🌍 Visit KEMBA Financial Credit Union Website
Privacy Policy: https://www.kemba.org/privacy-policy/
Developer: KEMBA Financial CU
3 Most reported problems 😔💔
Horrible upgrade
by Whatnamewiilyouaccept
My biggest complaint is that all the category tags and notes I had made on what the charges were for are now lost. Lost forever. Nearly a year’s worth of being able to monitor my spending on specific items, charitable donations, everything now lost. Such an irresponsible thing for Kemba to do. No warning that all tags and notes would be lost. Had they done their research on this upgrade they could have warned us to print off information that would be lost.
I’ve now lost the ability to see at a glance what my VISA charges were. Why are they listed as loan advancements? If you have to list them that way, list the merchant first then add the loan advancement.
Did you ask any members their opinion of this update? Any trial runs to see what bugs could have been corrected?
And I didn’t like having to give you my full SSN in order to create a new account for this unacceptable upgrade.
I’m sure as I continue to work my way through this upgrade I’ll find more things to complain about.
Insufficient
by Raskinky01
I’ve been a member of Kemba and have been utilizing its mobile app for some time now. While the app is convenient it also serves as the most banking app I use often. I was happy when they came up with the new app but to be honest the whole new app is nothing but below par. It didn’t bring anything new but instead took away much features. For instance when it comes to bill pay(ments) there is no way you can see or view any or all scheduled payments, make changes or even cancelling a payment altogether. I hope the developers of the app can go back and correct these errors for its a very inconvenient part of the app.
Credit card transaction naming
by Bobo Sire
The naming on the credit card transactions is horrible. All transactions show the same name as “loan visa transaction” so I have to click each of them just to figure out what each transaction is. They show the proper name when it’s pending so why not just keep it that same way when once it’s posted?? Please fix it as it’s sooooo inconvenient having to do this. I should not have to flip my phone horizontally or click each one of them just to figure this out.
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