PU Prime Status

Last Updated on 2024-09-25 by PU Prime Limited

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6 User reports:
App has problems

User reports 6

⚠️ Most reported problems ⚠️

Not working

50.0%

33.3%

Connection

16.7%

problems reported in the last 24 hours

24 hour clock ⏰

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Common PU Prime Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot PU Prime app on iOS and Android devices. Solve all PU Prime app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

PU Prime iPhone Issues and Solutions

PU Prime iOS app crashes, not working, errors
PU Prime iOS app network issues
PU Prime on iOS has black/white screen

PU Prime Android App Issues and Solutions

PU Prime has errors/crashing/not working
PU Prime server network connectivity issues
PU Prime has black screen

PU Prime iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever PU Prime app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix PU Prime app crashes or not working on Iphone (iOS):

Close and restart the PU Prime app on iPhone
Update PU Prime app to the Latest Version for iOS
Uninstall and reinstall PU Prime iPhone app
Update your iPhone to the latest iOS version

Fix PU Prime on iPhone unable to connect to server/internet connection issues::

To resolve PU Prime network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix PU Prime black/white screen (blank screen) on iPhone:

Follow the PU Prime iOS app troubleshooting guide Here →

PU Prime Android App Issues and Solutions

Fix PU Prime not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent PU Prime app issues:

Force Stop the PU Prime App
1. On android, goto "Settings" » click PU Prime app. » click "Force Stop".

Update PU Prime to the latest version on PlayStore

Clear PU Prime App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "PU Prime app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch PU Prime.

Fix PU Prime unable to contact server/ PU Prime internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click PU Prime » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got PU Prime » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch PU Prime on android.

Solve PU Prime black/white screens issue on Android:

Follow the PU Prime android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at PU Prime Limited, developers of PU Prime.

Verified email ✔✔

E-Mail: [email protected]

Website: 🌍 Visit PU Prime Website

Privacy Policy: https://www.puprime.com/company/legal/legal-document/privacypolicy/

Developer: Pacific Union (Seychelles) Limited

About this app

Traders can access products such as FX, Commodities, Indices, Share CFDs, Bonds, and ETFs. PU Prime is an award-winning CFD broker offering clients access to multiple products across various asset classes. As a service-focused, global online trading brokerage, PU Prime provides multilingual services to clients in over 180 countries worldwide. In line with our consistent service philosophy, we offer traders competitive market quotes and trade execution. We continually refine our technology to provide the best trading environment for our clients. • Access a user-friendly interface designed for both beginners and experienced traders. • Benefit from fast order execution and reliable performance. • Enjoy low spreads and commissions with attractive leverage. • Access a diverse range of assets, including FX, commodities, indices, share CFDs, bonds, and ETFs, all from one platform. • Benefit from real-time market data and insights to make informed decisions. • Utilize advanced charting tools and technical indicators to enhance trading strategies. • Fund your account and transfer between accounts with leading payment methods. • Access 24/5 multi-language support via live chat.