MyBCBSRI app not working? crashes or has problems?

MyBCBSRI Status

Published by Blue Cross & Blue Shield of Rhode Island on 2024-01-01

Here’s what you can do with myBCBSRI • Use one login for website and
app • Use Face or Touch ID • View your BCBSRI medical, dental, and pharmacy
benefits • Check your copays if you have them • View claims • Find doctors
and labs in your health network • Compare costs for tests and
procedures* • Use SmartShopper* • See your HSA balance* • Receive
notifications about your account • Make payments onlin.

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Common MyBCBSRI Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot MyBCBSRI app on iOS and Android devices. Solve all MyBCBSRI app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

MyBCBSRI iPhone Issues and Solutions

MyBCBSRI iOS app crashes, not working, errors
MyBCBSRI iOS app network issues
MyBCBSRI on iOS has black/white screen

MyBCBSRI Android App Issues and Solutions

MyBCBSRI has errors/crashing/not working
MyBCBSRI server network connectivity issues
MyBCBSRI has black screen

MyBCBSRI iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever MyBCBSRI app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix MyBCBSRI app crashes or not working on Iphone (iOS):

Close and restart the MyBCBSRI app on iPhone
Update MyBCBSRI app to the Latest Version for iOS
Uninstall and reinstall MyBCBSRI iPhone app
Update your iPhone to the latest iOS version

Fix MyBCBSRI on iPhone unable to connect to server/internet connection issues::

To resolve MyBCBSRI network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix MyBCBSRI black/white screen (blank screen) on iPhone:

Follow the MyBCBSRI iOS app troubleshooting guide Here →

MyBCBSRI Android App Issues and Solutions

Fix MyBCBSRI not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent MyBCBSRI app issues:

Force Stop the MyBCBSRI App
1. On android, goto "Settings" » click MyBCBSRI app. » click "Force Stop".

Update MyBCBSRI to the latest version on PlayStore

Clear MyBCBSRI App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "MyBCBSRI app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch MyBCBSRI.

Fix MyBCBSRI unable to contact server/ MyBCBSRI internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click MyBCBSRI » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got MyBCBSRI » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch MyBCBSRI on android.

Solve MyBCBSRI black/white screens issue on Android:

Follow the MyBCBSRI android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Blue Cross & Blue Shield of Rhode Island, developers of MyBCBSRI.

100% Contact Match

Developer: Blue Cross & Blue Shield of Rhode Island

E-Mail: [email protected]

Website: Visit MyBCBSRI Website

About this app

Download the this app app and start using it with your current this app website login. Never used this app? You can register your account right in MyBCBSRI . Just have your BCBSRI member ID handy.