Direct Auto Insurance Reviews

Signed up by phone gave my bank account information DirectAutoInsurance said that my policy was paid for 6 months in full but no activity in my bank account. Fast forward almost two weeks and now DirectAutoInsurance says that my policy has lapsed? Entered my card info on DirectAutoInsurance paid... Show more for the policy and also the late fees which made my bill about 100 dollars more than when I signed up. Now that I’ve paid DirectAutoInsurance just crashes and I can’t see if my policy has been renewed. Would rate 0 stars if I could for app interface and bugs. Poor communication from a company that you should trust.

DirectAutoInsurance is borderline unusable. It only shows my policy that expired in Feb 2022, but refuses to update to my current policy. When selecting the “get help” text (also, “find a store” is same problem), nothing happens. There is no way for the system to update, so no point in using a bro... Show more ken app.

I hope you don’t need to actually use DirectAutoInsurance for anything. Like paying a bill or viewing a policy or anything at all because you can’t even sign in on DirectAutoInsurance . Error messages, app freezes, facial recognition absolutely does not work at all, nothing on DirectAutoInsurance... Show more is operable and it’s the worst app I’ve ever used. That’s why it has a 2 star rating and that is actually high.

If I could leave 0 stars I would. I haven’t been able to login to my account via facial recognition for over a week. I’m just trying to pay my insurance off and they make it so complicated.

I would just call them and pay over the phone but last time I tried that the payment “didn’t go throu... Show more gh” which was hilarious because it was taking out of my account but somehow they never got it which resulted in a near cancellation and plenty of late fees!

I’ve only had DirectAutoInsurance for 3 months and it’s terrible. I’m always getting locked out DirectAutoInsurance . And when I’m finally in DirectAutoInsurance , I could not change my phone number or address after several attempts. I wasn’t able to set up auto pay after countless attempts. I end... Show more up having to call to take care of all those things. DirectAutoInsurance needs to be better in so many ways.

Do NOT get insurance through here! Called and added son and his car to plan, been paying premium, son got into accident and they claim they never added son! Just his car!! We called 2 times prior for him to insure himself, but found it was cheaper to add him to policy. Nope! They took the money, ca... Show more ll etc but didn’t do their job or maybe that was the plan… not sure. So, thankfully calls are recorded, been two weeks sitting in storage that Direct is saying they won’t cover. Thankfully, we hired a federal attorney to cover his accident (due to it being railroads fault) and now have started the process to include Direct Auto Insurance for insurance fraud as well. Phone records DO NOT LIE. So why in the world would they
want to cost themselves thousands of more dollars and possibly be shut down due to fraud? They say it could take days for them to pull phone records, but it now has been weeks! Luckily, my attorney has already requested mine, so they can take all the time they want. Beware of this company!!!

Need to get a lawyer so I can sue this company for my money back. App refuses to log in, facial recognition refuses to work period and now I have a ticket for not having insurance even though I do BECAUSE OF YOUR FAULTY APP. If anyone reads this, go with a different company even if it costs more. I... Show more t’s cheaper and better for your mental health in the long run.

ABOUT DIRECT INSURANCE!!!!

See what this company does for those who use Direct insurance. For example, you go to someone's house in the family and park your car there for a while. Then your insurance increases by fifty percent. So, won't I be able to take care of my child at my sick son's ho... Show more use? I couldn't tell you how many times we contacted Trlefon. And now they have sent a cancellation invoice, CARCAR CROWS. Please think ten times before making a deal with this company

Is stealing a crime? Yes, they put criminal people's money in their pockets.

I went ahead and used them for full coverage made a large first payment. Never received my paper only online. Then went ahead and added renters insurance paid 6 months upfront and they can’t find anything about it besides my bank statement. I paid 2 months after my first initial payment and instead... Show more of receiving the paper copy I received a late notice claiming my insurance was about to get cancelled! Now I’ve received about 2 of those letters and still no paperwork as requested months ago! I’m also in limbo about my renters insurance policy so needless to say I’m not very happy or satisfied with this service.

I recently had USAA screw me over! It was their mistake and they didn't want to fix it! I found this direct insurance and this agent named Thomas helped me! I wanted to put an old 81 Ford pick up on there and my daughters newer car that is financed. Gave him all the info and told me what I need... Show more ed to put down what my monthly rates were! I was so happy when I found out that the rates were gonna be really low! Made made my down payment! Well I have been waiting for the usual insurance packet in the mail with insurance cards. I decided just to register on DirectAutoInsurance so I could pull them up and send her a screenshot and realized her car wasn't even on the insurance! So, my daughter's been driving her car around for weeks uninsured! I am so mad! I'm paying $250 a month on an old Ford pick up that I'm currently driving because my van broke down! I have a clean, driving record with no tickets or anything! Turns out that they added my daughter on as a driver! They weren't gonna add her on then why did they add her on as a driver? I asked them to pull the call because I agent messed up big! I recommended him to everybody because I thought I got such awesome rates! I definitely do not recommend going to this insurance, which is actually part of Allstate! I am a very unhappy person because now I have to shop around for another insurance! I really don't have the time now that I'm watching my grandbabies all day! Extremely irritated!!!

Update: Developers lying, you can only get current active period id cards not the next one you already paid for.

Paid for renewal but no way to get new id cards. All the other car insurance companies gives option to see or download current and renewed cards.

They sent me a random piece of mail two days before a date saying they will cancel my insurance if I do not provide them “specific information”. The letter did not explain what information it was. I emailed them and called them. They left me on hold twice for over 45 minutes, and refused to respond... Show more to my emails. They then cancelled my insurance (on a car that I LEASE so I need insurance on my car) and then responded to my email five days after the cancelling date asking for private information of other people. Asking for peoples social security numbers and personal information long after they cancelled my insurance and refused to respond to my calls and emails.

Sometimes I pay 2 times a month, random renewal fees, insurance just increased even tho I’ve never gotten a ticket or damaged any cars. Customer service line hangs up instead of answering because the call center reps are lazy and Direct Auto has zero form of communication to get anything resolved. ... Show more I’m switching after the end of this month to ANY other provider. Good thing I haven’t been in a crash because I guarantee this company would laugh in my face and do nothing. Useless waste of money. I award you 0 stars.

App has been crashing as soon as you enter login information i have tried 3 different phone and a ipad it! Its has been doing this for two weeks. Do not use direct auto you wont be able to pay your bills

This company scams their customers. They will increase your rate with no warning. I signed an agreement for $880 a year. 10 days before my next installment was due and with no warning they changed my premium to $1,297.

Their website is unusable. I called the local office where the person wh... Show more o answered could only read my policy to me off of her screen and offered no help at all. When I asked why my premium was increased by over $400, she replied “Cause they raised it”. That’s it. No explanation other than the company raised it.

Stay away from this shady company and their trash app.

DirectAutoInsurance isn’t allowing me to sign into it at all. It keeps saying an error has occurred. Definitely need things like this fixed so people can see their policies and make payments. It’s ridiculous for a insurance company not to have better access to a good working app.

This company will raise your rate without telling you. Then when you call will transfer you to so many different people to “fix the issue” then will not. Tried to cancel multiple times. Nothing. Then the after days of calling and being on hold for hours they let me cancel it but have to pay for the... Show more next month.

On the website, you login into the my account, you get an error message. You go to DirectAutoInsurance and login and all your information is correct and you get an error message. So, the website does not work and DirectAutoInsurance does not work; so my question is what does work?? You can’t view... Show more any of your own information for your policy. Absolutely ridiculous.

I’ve been having issues with DirectAutoInsurance for over a month now. It won’t log me in, I’ve uninstalled it several times and it still doesn’t work. Very annoying to have to pay as a guest online because it won’t let me login

Every time I would do a Roadside Assistance request they’d come but there would be a huge window open in DirectAutoInsurance that couldn’t be closed or swiped away and it would stay there months after I did the RA was complete. DirectAutoInsurance would forget my password and force me to login vi... Show more a Internet or Phone Call. The Face ID works When it Feels Like it. And you get locked out if DirectAutoInsurance decides to not remember your password. Decent insurance service but horrible app

DirectAutoInsurance is terrible, doesn’t ever recognize my password or facial recognition. I create new password and save and then it still doesn’t recognize me so I do it all over and then get locked out for too many attempts. Safe auto was better. What happened to auto bill pay?

It works, but barley. I am able to log in without a problem, view my bill, and carry out other basic functions. The only problem is that it’s not optimized for a smooth experience, the logo is cut off from the top of the screen, animations are slow, and loading times are rather long.
Consideri... Show more ng many people switched from Esurance to Direct Auto, it is time for a SERIOUS upgrade to DirectAutoInsurance .

Edit: Additionally, when I log into DirectAutoInsurance , I do not stay logged in, and FaceID isn’t working either. I also cannot access any settings on DirectAutoInsurance , when I tap on “settings” in the “more” tab, a message appears saying there are no items.

Fix DirectAutoInsurance probably the worst insurance place now right back to the same thing safe auto did luckily it let me quick pay last month but I need my documents and if I get a letter again this will be on you guys

Is time to make a payment and can’t log in, it keeps giving an error. I changed password twice and still can’t log in. Can someone fix DirectAutoInsurance please. This is very important and cannot be giving errors.

It crashed after 20 seconds and I haven’t been able to get it to work, even if I reset my phone. Sad part is I’ve seen high schoolers make better app than this.

Why must I create a new password every time DirectAutoInsurance seems to forget my password?? Annoying, even with face recognition it still doesn’t know any better, please fix the log in issues😒

I don’t like DirectAutoInsurance that tells you that you were speeding on distracted and your in the passenger in someone else car , so some how I can’t get DirectAutoInsurance back up and I could only imagine what it’s rating me now I really don’t see the point of it how can I get it off all tog... Show more ether

I just had an update on the Direct app. so I updated it and as always (for the past 9 months) ,gives me a difficult time getting into DirectAutoInsurance . I don’t get aggravated very quickly but DirectAutoInsurance. really gets on my nerves sad to say.

I called a week ago for roadside assistance here it is a week later and nobody can tell me why I can’t clear the assistance needed. I now need the help and can’t get it I’ve been stuck for over an hour going back and fourth with the 800 numbers and can’t get any app help to get roadside assistance ... Show more now that I actually need it

When using DirectAutoInsurance on wifi it’s really slow and takes a long time to load even while on wifi and if im not connected it’s virtually unusable

It’s telling me I have to update DirectAutoInsurance to sign in even though it’s already updated to the latest version and keeps throwing me in a loop hole. My bill is due in one day, how am I suppose to pay you guys? Safe auto app was a lot better never had a problem with it. This one is a strugg... Show more le, please make it simple.

I have been having trouble logging in for a while now, even though my password is saved it still tells me wrong password, & when I try to use forgot password it says the information is not correct, I know my birthday & last name also got my paperwork out to make sure I had all the right num... Show more ber’s, so what am I doing wrong

P.S, I deleted DirectAutoInsurance , then reinstalled & that we, problem solved

Otherwise a good app just loads slow.

I use DirectAutoInsurance each month to make payments and I don’t have any problems or issues. It is more convenient than the website.
I am amending my rating. I usually wait till the due date and it does always seem to show me an error message when I attempt to make a payment on the due date... Show more . Very annoying!

Been using it for a while - great way to manage my account

Very nice people prices can’t be beat if you’re looking for any kind of insurance direct is the way.

DirectAutoInsurance will allow me to just make payments and manage my account. #Lifesaver