Contact SUPERSTAR ATEEZ Support

by Skittle13

I am SO tired of the pause button popping up and interrupting me when I’m playing a song !! My finger won’t even be remotely close to the pause button but the app still decided to interrupt me with it because it thinks I’m clicking it. It’s interrupted me SSSSOOOOOOOOOOOOOOOOOOOO many times that I don’t enjoy playing the game anymore. I LOVE Ateez and want to continue supporting them through the game but the pause button has me seriously thinking about dropping the app. I can’t enjoy the game anymore because of this anymore. I’ve tried whipping my screen completely clean, literally clearly an inch away from the pause button, and the app still pauses the game for me 🤦🏽‍♀️🤦🏽‍♀️ I’m so tired of it, I can’t anymore

by Challenge Me If You Can

I have been playing Superstar rhythm games for over a year and there has always been one issue I find irritating the most. I still don’t understand how and why after a certain time playing, even though I’ve linked and signed in my account, when I start the game to play it will just appear the starting screen for new players. Then, either I lose my account and have to play with a new one, or I am able to to log in with my account but have to go through ridiculous and complicated steps. I had just lost my SS ATEEZ account AGAIN. I’ve even lost TWO other accounts (one in SS LOONA and one in SS JYP). And I KNOW this isn’t a me problem, I saw my friends AND many people on the internet complain about this issue. Yet there were simple responses such as “try to find your account by asking Dalcomsoft to send you this”, “if you still can’t find your account following these steps, your only choice is to accept it”,… NONE of the responses comes from Dalcomsoft, absolutely NO explaination as to HOW and WHY some people just lose their account so suddenly. By losing our accounts that way, our efforts go to waste, our money goes to waste, every data in that account just evaporates, isn’t it ridiculous? I need a response to this AND an explanation in detail.

by DocScoggin

why did superstar have to be the one to produce ateez’s game???? i adore ateez (hence, the two stars as opposed to just one), but the application has a reoccurring issue where it will give you a MISS on notes where you undoubtedly clicked the correct key which screws you over on missions. on the topic of missions, they’re incredibly repetitive (get on rhythm hive’s level) and the reward distributions are far from proportional. it will give you a card pack of ten for some missions, and then, for others, only gift you 3,000 rhythm points (which literally gets you no where). the card power-up system could also use A LOT of work, not to mention the way it eats through your rhythm points and puts you in a position where you have like a million cards, but an insufficient number of rhythm points to power them up. this game clearly only favors people who are willing to put actual cash into it - we’ve been known - and it’s just all so frustrating because it feels like it should be *fixable.* not a bad game, just could use a lot of improvement.