MatrixVision Status

Last Updated on 2022-07-05 by Valerio V. Guarino

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Common MatrixVision Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot MatrixVision app on iOS and Android devices. Solve all MatrixVision app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

MatrixVision iPhone Issues and Solutions

MatrixVision iOS app crashes, not working, errors
MatrixVision iOS app network issues
MatrixVision on iOS has black/white screen

MatrixVision Android App Issues and Solutions

MatrixVision has errors/crashing/not working
MatrixVision server network connectivity issues
MatrixVision has black screen

MatrixVision iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever MatrixVision app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix MatrixVision app crashes or not working on Iphone (iOS):

Close and restart the MatrixVision app on iPhone
Update MatrixVision app to the Latest Version for iOS
Uninstall and reinstall MatrixVision iPhone app
Update your iPhone to the latest iOS version

Fix MatrixVision on iPhone unable to connect to server/internet connection issues::

To resolve MatrixVision network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix MatrixVision black/white screen (blank screen) on iPhone:

Follow the MatrixVision iOS app troubleshooting guide Here →

MatrixVision Android App Issues and Solutions

Fix MatrixVision not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent MatrixVision app issues:

Force Stop the MatrixVision App
1. On android, goto "Settings" » click MatrixVision app. » click "Force Stop".

Update MatrixVision to the latest version on PlayStore

Clear MatrixVision App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "MatrixVision app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch MatrixVision.

Fix MatrixVision unable to contact server/ MatrixVision internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click MatrixVision » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got MatrixVision » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch MatrixVision on android.

Solve MatrixVision black/white screens issue on Android:

Follow the MatrixVision android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Valerio V. Guarino, developers of MatrixVision.