Contact SkyBell Support

by Jakcar21

I’ve had SkyBell since it hit first hit the market and while not perfect, I decided the slow response time and occasional glitches were fair trade for a device that doesn’t require a monthly service plan.

Then, late last year some brain trust at SkyBell thought it was a good idea to release a new app that was obviously untested and not ready for production. In December I made multiple attempts to setup the new app, which failed. The all black UI with giant yellow and red font looked like something an 8 year old would create. The instructions were unclear … if there were any at all.

After three calls with customer support, my SkyBell was offline for more than two months. Today I made my last attempt to reconnect. I noticed minimal effort to clean up the horrendous app UI, however I now have very little confidence in SkyBell. After connecting, it takes over a minute for a live view to display… and a notice that my device is offline still appears when I start up the app. Since a live view does eventually appear… the “device offline” is yet another glitch.

If this device goes down again, I am switching to another brand. Too bad… my preference is for the round design of the SkyBell. That said, I can’t go without front door security so will be forced to switch if SkyBell continues to be unreliable. Buyer beware.

by Mrs. Nugent2018

I would give zero stars if I could! Ever since switching over to the new app about 2 1/2 months ago, we haven’t been able to connect to the live stream not even once. We have 1Gig of fiber internet, you can’t really get much better, so we shouldn’t have a problem at all. I’ve emailed back and forth with support, sent in screenshots and none of their suggestions helped at all. The livestream is one of the most important features. If my motion detection goes off while I’m not home, I’m not able to see who’s there or what’s going on until 5 minutes after the fact because the live won’t connect and even the recordings take a few minutes before they will actually load… I didn’t have any of these problems with the old app & of course they would make it where you can’t go back… extremely frustrating & disappointing!!

by Post14

I switched over to the new app and have not been able to replicate even the most basic functions that I had on the old app. SkyBell tech support folks were kind and patient with me on two calls, but they were unable to solve my problems. I now have only a doorbell that rings outside, not on my iPhone. Despite a reboot and settings review with tech support, I have no motion activations and no notifications for doorbell or motion. I’m kicking myself for switching and there’s no hope for a fix in sight. Tech support indicated that the new app may not yet be totally compatible with my Trimline Plus model, but until the glitches are resolved, I’m stuck with basically no doorbell. Please fix the app before going live.