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Published by Kairat Doshekenov

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Common hi Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot hi app on iOS and Android devices. Solve all hi app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

hi iPhone Issues and Solutions

hi iOS app crashes, not working, errors
hi iOS app network issues
hi on iOS has black/white screen

hi Android App Issues and Solutions

hi has errors/crashing/not working
hi server network connectivity issues
hi has black screen

hi iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever hi app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix hi app crashes or not working on Iphone (iOS):

Close and restart the hi app on iPhone
Update hi app to the Latest Version for iOS
Uninstall and reinstall hi iPhone app
Update your iPhone to the latest iOS version

Fix hi on iPhone unable to connect to server/internet connection issues::

To resolve hi network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix hi black/white screen (blank screen) on iPhone:

Follow the hi iOS app troubleshooting guide Here →

hi Android App Issues and Solutions

Fix hi not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent hi app issues:

Force Stop the hi App
1. On android, goto "Settings" » click hi app. » click "Force Stop".

Update hi to the latest version on PlayStore

Clear hi App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "hi app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch hi.

Fix hi unable to contact server/ hi internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click hi » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got hi » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch hi on android.

Solve hi black/white screens issue on Android:

Follow the hi android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Kairat Doshekenov, developers of hi.

100% Contact Match

Developer: zhet

E-Mail: [email protected]

Website: Visit hi Website

About this app

You can meet new people from different cultures worldwide, all through the unique experience of free video chat! Live & instant video chat with random people from all over the world! It's full of surprises in online random video chat. Say this app to the best random video chat app! Chat with strangers, you won’t know who you'll meet next and hang out virtually together! The video calls are completely free in "this app"!