Contact K ETA Support
Company Name: 법무부
About: This mobile app is the official Republic of Korea government app and you can use
it to apply for the K-ETA.
K-ETA is an electronic travel authorization that
visa-free foreign visitors need to obtain before entering Korea, by
submitting
relevant information such as their travel information.
K ETA Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit K-ETA Website
Privacy Policy: https://www.k-eta.go.kr/portal/guide/viewetaprivacy.do
Developer: 법무부
3 Most reported problems 😔💔
the most god awful system
by My Notifs?
app absolutely bugged out and we had to use the website. the photo upload system should be considered a new form of torture with how painfully specific it is around upload sizes. the application itself also had bugs, as trying to put “NONE” would not work for the address despite the red text literally telling you to for specific circumstances. charging is a complete scam and you would expect better software for a mandatory entry form for the country. honestly they should either delete this forever or fix their broken overpriced unrefined software
Shameful Incompetence
by Freedombite
After spending way too long time trying to apply for my parent K-ETA (i did their application since they don’t speak english and aren’t tech savvy) i finally managed to submit. a day later, i got approval emails. Months later when it was time to check in to their flight it turns out that K-ETA scanned my dad’s passport number incorrectly and while i had an approval, it was not valid for boarding the plane. Cost me $800 to reschedule their flights. No customer service, no recourse, no accountability. Do yourself a favor and avoid Korea. This app can really ruin your travel plans.
Money Maker
by LADIIVANESSA
This app is not user-friendly. I was not able to certify several family members in one application. I had to submit individual applications. Adults and kids fee were the same price for processing. It took several attempts for each application to be successful. I had to use a separate debit / credit to make each payment. Otherwise the debit / credit card account is flagged as fraudulent. Rather pain staking process. The App is better than the online site. Good luck everyone.
Have a Problem with K-ETA? Report Issue
Why should I report an Issue with K-ETA?
- Pulling issues faced by users like you is a good way to draw attention of K-ETA to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a K-ETA customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using K-ETA.
