TCCL app not working? crashes or has problems?

TCCL Status

Last Updated on 2024-07-17 by Tulsa City-County Library

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Common TCCL Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot TCCL app on iOS and Android devices. Solve all TCCL app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

TCCL iPhone Issues and Solutions

TCCL iOS app crashes, not working, errors
TCCL iOS app network issues
TCCL on iOS has black/white screen

TCCL Android App Issues and Solutions

TCCL has errors/crashing/not working
TCCL server network connectivity issues
TCCL has black screen

TCCL iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever TCCL app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix TCCL app crashes or not working on Iphone (iOS):

Close and restart the TCCL app on iPhone
Update TCCL app to the Latest Version for iOS
Uninstall and reinstall TCCL iPhone app
Update your iPhone to the latest iOS version

Fix TCCL on iPhone unable to connect to server/internet connection issues::

To resolve TCCL network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix TCCL black/white screen (blank screen) on iPhone:

Follow the TCCL iOS app troubleshooting guide Here →

TCCL Android App Issues and Solutions

Fix TCCL not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent TCCL app issues:

Force Stop the TCCL App
1. On android, goto "Settings" » click TCCL app. » click "Force Stop".

Update TCCL to the latest version on PlayStore

Clear TCCL App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "TCCL app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch TCCL.

Fix TCCL unable to contact server/ TCCL internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click TCCL » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got TCCL » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch TCCL on android.

Solve TCCL black/white screens issue on Android:

Follow the TCCL android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Tulsa City-County Library, developers of TCCL.

About this app

Check your account, search and browse the catalog, request an item, use your digital library card, renew items and get the latest recommended reads suggestions. The Tulsa City County Library app is your portal to the library's services from your mobile devices. Summary and detailed descriptions are at your fingertips, plus reviews and lists of similar items or authors. You can scan the book's barcode and we'll check whether any branches have it. Want to check whether we have a book you've just seen in a cafe? All our events are shown and you can filter by location, age and event type. You can see opening hours at a glance and get directions to any of our branches. See all our locations and find the nearest branch to where you are. And if not you can request we purchase it. Access digital content - ebooks, audiobooks, music, movies, magazines and more.