Hyatt Inclusive Collection Reviews

Up charge for things we reserved. The regular restaurant food was better than the “Fine Dinning” reservations. The waiting staff was not friendly and gave us a hard time about our reservations. Rooms are nice and lovely resort. Need to work on publicity, customer service, and amenities!

While the hotel itself is very accommodating I feel HyattInclusiveCollection needs some serious updates. Also someone needs to be managing it much better. We used it once to get robes and they came quickly but another time to get spoons and room service but it never came through on the hotel end. We had to eventually call in the room service to see where our food was and they said it was not showing. The other people in our party were able to order room service to theirs and it worked. HyattInclusiveCollection also shows day beds for rent that we tried to get but when it wasn’t confirmed we asked about it and those are no longer available as they were wiped out in a hurricane a while ago. HyattInclusiveCollection also shows the sushi bar having actual sushi but that’s not the case it’s just a bar with the name sushi bar.

All in all it’s very inconsistent but has potential to be a great asset to the hotel if managed right.

Doesn’t list all their resorts only the ones in Mexico. Doesn’t meet my needs. Hopefully it gets updated soon.

The search function does not allow you to search by country or city. It only allows searches by property names. If I want to go to Cancun I shouldn’t have to know the name of ALL the resorts in Cancun. Kind of ridiculous.

HyattInclusiveCollection looks great with a lot of information BUT the only thing HyattInclusiveCollection was good for was to schedule your COVID test. The Restuarant menus were not up to date, it had items on all the menus you could not order from. The live request for room service etc did not work.

Food is not as good as we have had here before. Our concierge/butler has never even introduced his self in 2 days. Disappointed from what we are used to at this property especially for the money we have paid. Hopefully it gets better.

The rooms are not as nice as the website pictures. Our 1st room was smelly, flooded & had no decorations at all! No pictures on the wall, no decorative pillows, nothing! Plus, we reserved 2 double beds, (girls trip) and they only had 1 king bed available. We’ve spent the first 3 days getting or waiting to get things fixed. From both lamps, they had to change the refrigerator 3 times & it took 3 days to get our room phone working, so every problem we had, we had to walk down to the front desk to tell them what was broke.
The staff is really nice, but the place needs some attention to detail, PRIOR to guests checking in. May I suggest a quality control employee that checks to make sure everything is in working order, so I won’t need to be a contractor! I will probably never return, unless something drastically changes here!
This is my 5th time in Mexico, and Secrets Aura is in last place.

Very basic app. Only connects to COVID test reservation no other excursions or appointments on the resort.
Nice gps for locating places within the resort

HyattInclusiveCollection itself is fairly friendly and easy to use. However a 4 star rating is due to the inability to rate a specific location. I would enjoy being able to read about past visitors stays so I can potentially avoid any complications.

i.e. Dreams Resort in Cancun has arguably the most friendly and helpful daytime staff who genuinely enjoy their jobs. I could not be more impressed. While on the other hand, their late night staff is non existent.. impossible to get a hold of anyone from the room by phone, lobby staff unhappy to help address any issues while not realizing the guest can speak/understand Spanish as they bad mouth them in front of them. I have many choice words but between my love of the daytime vs disappointment of the nighttime, I am unable to express these opinions through HyattInclusiveCollection

Perhaps just getting the bugs worked out of the changes in in Dreams Jade Cancun but our biggest issue is food service. We think the buffet should be open for an evening meal rather than forcing everyone into scheduling dinner at one of the many restaurants. HyattInclusiveCollection needs some TLC too.

We had a wonderful time. However in the evening We wished they had more activities going on.

Am Star is amazing!

Easy to use.

We have only been here a few hours, and I never want to leave. A lot bummed the pool closes at 7:00 pm. The rooms are perfect. 😍

Excellent service

Have enjoyed having this tool to help keep us up to date.

Great app. You can look over menus, shows & amenities before arrival. In-house it is very efficient with ordering room service, tray pick up, maintenance and housekeeping.

HyattInclusiveCollection is specifically tuned into the resort. You can book things or find out about daily activities all from one spot.

This is my 4th time to resort and didn’t disappointment . Beautiful grounds ! Super friendly staff. Our iron broke and the phone didn’t work . We put in requests through HyattInclusiveCollection and people were there within 15 minutes ! Very impressing . I will be back ! I just love it here !!!

I just found the notifications for the events last night, signed up for all of them.
You should expand HyattInclusiveCollection to allow food orders at the table, and drink orders from the pool deck
I think you should also a link to trip advisor so you can send reviews while having dinner
Love this place
Douglas

HyattInclusiveCollection doesn’t appear to be working properly as only a couple of resorts show in HyattInclusiveCollection .

All the resort are not showing up.

I booked a trip with AMR Collections. H23AA0BP. I have sent several emails to customercare@redacted no response still. Trip was booked to leave 1/24/22 flight got cancelled I had to find another flight 2 days later, lost 2 nights of room. Tried calling for help no answer emails bouncing back. Then coming home on ½ Spirit Airlines canceled our flight in Fort Lauderdale and told us to get another flight home. So we had to pay 941.60 to get home on 1/5/23. On 1/6 Spirit Airlines refunded 731.60 on the Master Card that was paid for by AMR Collections. I have been calling and sending emails to get my money and no response. I have now sent you all an email along with Apple Leisure Group. I want my money back and I guess now am forced to write an awful review on your company and go the legal way and contact all news agency in Colorado. Over this just want my money back on this awful trip I booked with all of you.