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To Whom It May Concern: Dear Sir or Madam This concerns my hire of an OK Mobility vehicle between Monday, 28th July 2025 and Sunday, 3rd August 2025. My booking was made via CarJet.com (CarJet Booking Ref: CJT-174340968 / 9857950) and the vehicle was collected from and returned to Bordeaux Airport, France. Since my return to the UK, I have been in contact with CarJet on several occasions as I was not (and still am not) at all happy with the additional charges I was forced to pay at Bordeaux Airport by your Company at the time of collecting my hire car. My initial outlay for the vehicle had been £266:28 consisting of a £226:33 car hire fee and then a further £39:95 premium for insurance cover). When I arrived at the OK Mobility office at Bordeaux Airport however, I was told that I would have to pay an additional 283 Euros PLUS a 100 Euro "Holding Fee." This so-called "Holding Fee," I was told, would be refunded to me once I had returned the vehicle in a condition that was acceptable to you and therefore met with all of OK Mobility's terms and conditions - and although I met these conditions, I am yet to receive this money back. Having also looked more careful into what the other additional charges actually consisted of, I have now come to the conclusion that I should not have been charged these fees - and since CarJet has been unwilling to assist me any further in this matter, I have been advised by the UK International Consumer Centre (UKICC) that I must now get in contact with OK Mobility and put my concerns to you. Please can someone from OK Mobility therefore get in contact with me as soon as possible via my private email address (piers.newsome@redacted) so that I can explain my case in full and also forward all the relevant details and documentation on to you... Many thanks for your time. I shall look forward to hearing back from someone within OK Mobility soon. Yours Faithfully Piers Newsome

Dear OK Mobility Team, Approximately every three months, I rent a vehicle from Istanbul Airport for a period of 15 days or more. I completed my last two rentals through your company. Over the years, I have had the opportunity to work with many different car rental providers. When I learned that OK Mobility had entered the Turkish market, I was genuinely pleased and chose your services for that reason. I would now like to share both my positive impressions and several concerns regarding my two most recent rental experiences. 1st Rental (08.02.2025 – 25.02.2025): Although I had reserved a Peugeot 308, I was provided with an Opel Mokka as an equivalent vehicle, which I accepted. However, the interior—particularly the seats—was quite dirty. Since we were traveling with our child, they were reluctant to sit directly on the seats, and we had to place covers over them. This was disappointing in terms of cleanliness. On the positive side, your staff were polite and courteous. 2nd Rental (24.05.2025 – 13.06.2025): I had reserved a Peugeot 3008, but again, an Opel Grandland was provided. When collecting the vehicle, I mentioned that I might need to extend the rental depending on my flight schedule. I was informed that an extension would only be possible if I upgraded my protection package from Basic to Premium. Consequently, I was required to pay an additional 215 USD. Unfortunately, the interior cleanliness was again below expectations. More critically, the condition of the tires posed a safety risk. While refueling, the station attendant noticed a plug sticking out from the inside of the rear right tire. I immediately visited a tire shop, where they confirmed that the rear right tire was unfit for travel and that the front left tire, dated 2020, had visible cracks. Around 1:00 PM, I contacted OK Mobility and was referred to the roadside assistance team. At approximately 8:00 PM, I was informed that a tire service would be dispatched. Due to time constraints and a scheduled trip to Istanbul the next day (roughly 180 km), I requested a vehicle replacement, which was approved. I informed the office that I would arrive around 3:00 PM for the vehicle swap. However, after a stressful detour of around 50 km, I arrived only to find that the staff were unaware of the situation. After multiple phone calls and roughly an hour of delay, the vehicle exchange was completed. On the return date, June 10, 2025, I received a call from your office around 9:00 AM. As I had previously stated, I wished to extend the rental by three days. The representative informed me that only a one-day extension was possible. I explained that I had discussed this at the time of rental and had paid an additional fee. Later that evening, around 8:00 PM, I received another call, and the three-day extension was finally processed for an additional fee of 250 USD. In summary: The cleanliness of both vehicles fell below expectations. The tire condition posed serious safety concerns. The vehicles were high in mileage and visibly worn. There was a clear lack of internal communication and coordination. Listing vehicle models on your website that are not actually available is misleading. I sincerely hope this feedback will be taken into consideration, and that steps will be taken to improve vehicle standards and customer service quality. Kind regards,