Pianify Status

Last Updated on 2023-07-10 by Vo Binh

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📋 1 Reported Issues:

Csaba Lovesz 2023-11-01

The pianify system does not let me sign in into my active premium account. The customer support only sent an email after my mail in which I had described the issue , that "describe the problem". When I try to login the system/app asks for a sign-in code, what I should have got from them by mai. But nothing arrived, altough I tried many times. So, I have a premium subscription with no access to my account and disappeared customer support.

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Common Pianify Problems & Solutions. Troubleshooting Guide

Table of Contents:

Pianify iPhone Issues and Solutions

Pianify iOS app crashes, not working, errors
Pianify iOS app network issues
Pianify on iOS has black/white screen

Pianify Android App Issues and Solutions

Pianify has errors/crashing/not working
Pianify server network connectivity issues
Pianify has black screen

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Pianify iPhone Issues and Solutions

How to fix Pianify app crashes or not working on Iphone (iOS):

Close and restart the Pianify app on iPhone
Update Pianify app to the Latest Version for iOS
Uninstall and reinstall Pianify iPhone app
Update your iPhone to the latest iOS version

Fix Pianify on iPhone unable to connect to server/internet connection issues::

To resolve Pianify network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Turn off iphone VPN:
1. Goto Settings » General » VPN

Pianify Android App Issues and Solutions

Fix Pianify not working on Android, crashes, errors or is unresponsive:

Force Stop the Pianify App
1. On android, goto Settings » Pianify » click [Force Stop]

Update Pianify to the latest version on PlayStore

Clear Pianify App Cache and Data:
1. On android, goto Settings » Apps » Pianify » Storage » click [Clear Data] option. This clears both data and cache.
2. restart Pianify.

Fix Pianify unable to contact server/ Pianify internet connection errors on Android:

On android, goto Settings » Apps or Manage Apps tab.
Click Pianify » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto Pianify » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch Pianify