The Round app not working? crashes or has problems?

The Round Status

Published by Reality Check on 2023-02-08

The Round transforms your immediate surroundings into a live, immersive virtual
venue using your phone or device. Using the latest in pioneering AR and
real-time motion capture technology, The Round facilitates premium, live,
holographic performances, so you can have unprecedented, intimate, shared
experiences with your favourite artists, creators, performers and brands.

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Common The Round Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot The Round app on iOS and Android devices. Solve all The Round app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

The Round iPhone Issues and Solutions

The Round iOS app crashes, not working, errors
The Round iOS app network issues
The Round on iOS has black/white screen

The Round Android App Issues and Solutions

The Round has errors/crashing/not working
The Round server network connectivity issues
The Round has black screen

The Round iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever The Round app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix The Round app crashes or not working on Iphone (iOS):

Close and restart the The Round app on iPhone
Update The Round app to the Latest Version for iOS
Uninstall and reinstall The Round iPhone app
Update your iPhone to the latest iOS version

Fix The Round on iPhone unable to connect to server/internet connection issues::

To resolve The Round network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix The Round black/white screen (blank screen) on iPhone:

Follow the The Round iOS app troubleshooting guide Here →

The Round Android App Issues and Solutions

Fix The Round not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent The Round app issues:

Force Stop the The Round App
1. On android, goto "Settings" » click The Round app. » click "Force Stop".

Update The Round to the latest version on PlayStore

Clear The Round App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "The Round app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch The Round.

Fix The Round unable to contact server/ The Round internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click The Round » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got The Round » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch The Round on android.

Solve The Round black/white screens issue on Android:

Follow the The Round android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Reality Check, developers of The Round.

100% Contact Match

Developer: The Round Live Ltd.

E-Mail: [email protected]

Website: Visit The Round Website

62.07% Contact Match

Developer: Element Game

E-Mail: [email protected]

Website: Visit Element Game Website

About this app

The Round transforms your immediate surroundings into a live, immersive virtual venue using your phone or device. Using the latest in pioneering AR and real-time motion capture technology, The Round facilitates premium, live, holographic performances, so you can have unprecedented, intimate, shared experiences with your favourite artists, creators, performers and brands.