FNZsecure app not working? crashes or has problems?

FNZsecure Status

Last Updated on 2024-10-10 by European Bank for Financial Services GmbH (ebase)

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3 User reports:
App has problems

User reports 3

⚠️ Most reported problems ⚠️

Not working

66.7%

Connection

33.3%

problems reported in the last 24 hours

24 hour clock ⏰

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Common FNZsecure Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot FNZsecure app on iOS and Android devices. Solve all FNZsecure app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

FNZsecure iPhone Issues and Solutions

FNZsecure iOS app crashes, not working, errors
FNZsecure iOS app network issues
FNZsecure on iOS has black/white screen

FNZsecure Android App Issues and Solutions

FNZsecure has errors/crashing/not working
FNZsecure server network connectivity issues
FNZsecure has black screen

FNZsecure iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever FNZsecure app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix FNZsecure app crashes or not working on Iphone (iOS):

Close and restart the FNZsecure app on iPhone
Update FNZsecure app to the Latest Version for iOS
Uninstall and reinstall FNZsecure iPhone app
Update your iPhone to the latest iOS version

Fix FNZsecure on iPhone unable to connect to server/internet connection issues::

To resolve FNZsecure network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix FNZsecure black/white screen (blank screen) on iPhone:

Follow the FNZsecure iOS app troubleshooting guide Here →

FNZsecure Android App Issues and Solutions

Fix FNZsecure not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent FNZsecure app issues:

Force Stop the FNZsecure App
1. On android, goto "Settings" » click FNZsecure app. » click "Force Stop".

Update FNZsecure to the latest version on PlayStore

Clear FNZsecure App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "FNZsecure app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch FNZsecure.

Fix FNZsecure unable to contact server/ FNZsecure internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click FNZsecure » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got FNZsecure » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch FNZsecure on android.

Solve FNZsecure black/white screens issue on Android:

Follow the FNZsecure android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at European Bank for Financial Services GmbH (ebase), developers of FNZsecure.

Verified email ✔✔

E-Mail: service@ebase.com

Website: 🌍 Visit ebaseSecure Website

Privacy Policy: https://www.ebase.com/banking/datenschutz

Developer: European Bank for Financial Services GmbH (ebase®)

About this app

ebaseSecure ist eine kostenlose App, die Kunden von ebase beim Online-Banking als Sicherheitsfaktor zur Bestätigung ihrer Identität nutzen können. Mit ebaseSecure geben Sie Ihren Login und Ihre Aufträge bequem, schnell und sicher von überall frei. Ganz einfach per Passwort sowie – je nach Endgerät – per Fingerabdruck und Gesichtserkennung.