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Last Updated on 2022-11-02 by Chatium

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Common Chatium Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Chatium app on iOS and Android devices. Solve all Chatium app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Chatium iPhone Issues and Solutions

Chatium iOS app crashes, not working, errors
Chatium iOS app network issues
Chatium on iOS has black/white screen

Chatium Android App Issues and Solutions

Chatium has errors/crashing/not working
Chatium server network connectivity issues
Chatium has black screen

Chatium iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Chatium app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Chatium app crashes or not working on Iphone (iOS):

Close and restart the Chatium app on iPhone
Update Chatium app to the Latest Version for iOS
Uninstall and reinstall Chatium iPhone app
Update your iPhone to the latest iOS version

Fix Chatium on iPhone unable to connect to server/internet connection issues::

To resolve Chatium network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Chatium black/white screen (blank screen) on iPhone:

Follow the Chatium iOS app troubleshooting guide Here →

Chatium Android App Issues and Solutions

Fix Chatium not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Chatium app issues:

Force Stop the Chatium App
1. On android, goto "Settings" » click Chatium app. » click "Force Stop".

Update Chatium to the latest version on PlayStore

Clear Chatium App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Chatium app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Chatium.

Fix Chatium unable to contact server/ Chatium internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Chatium » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Chatium » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Chatium on android.

Solve Chatium black/white screens issue on Android:

Follow the Chatium android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Chatium, developers of Chatium.