Contact HoYoLAB

Contact HoYoLAB Support

Published by on 2024-01-04

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How to Contact HoYoLAB Customer Service/Support

HoYoLAB Contact Information

Listed below are our top recommendations on how to get in contact with HoYoLAB. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact HoYoLAB. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).



100% Contact Match

Developer: miHoYo Limited

E-Mail: [email protected]

Website: Visit HoYoLAB Website








Reported Issues: 3 Comments

4.2 out of 5

By player hotboy


Great app but features could be improved

The app is great, i love that i can have an app that tracks my progress in the game i love. The interactive map for Genshin is great but it would be nice if it was improved further. It would be nice to see where on the map i haven’t explored, remaining locked chests and it would be lovely if the map removed anemocculi etc. that i have already collected. Right now the interactive map, which in my opinion would be the most useful tool in the app, only has features that can be gotten from other websites. I don’t play any of the other Mihoyo games and i can’t speak on the app features for them but i can tell this app is trying to be like the nintendo online application, which is great and would be amazing for Mihoyo games. I hope in the future they add these features and continue updating their app.



By Ariana m.


Only works a quarter of the time!

Love the idea of this app, but the execution is terrible. Great concept of having the map and the daily check in stuff, and love seeing fan art and being able to submit to photo competitions all from one app instead of using the website. However, every time I use the app, it will be working fine for a moment and connected to strong internet and it will suddenly stop loading things and give a network error sign on every page. I’ve tried reloading and restarting but it just doesn’t work. it’s absolutely not my internet or my phone, I’ve tested it multiple times when the problem arises. So annoying to only be able to use for a minute before it becomes completely useless. Hoping the next update fixes the issue!



By CinnaHoney


Great but lacking

I really only made an account for daily check in rewards and the interactive map for Genshin but 1) notifications don’t work 2) I can’t enable the floating map on my phone so I have to either switch back and forth between apps or look at my old phone 3) the network rarely connects. So many times I’ve opened the app only to have network error despite having full internet and data. Sometimes I’ll be scroll and click on a post but boom “network error”




Have a Problem with HoYoLAB? Report Issue

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Why should I report an Issue with HoYoLAB?

  1. Pulling issues faced by users like you is a good way to draw attention of HoYoLAB to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a HoYoLAB customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using HoYoLAB.


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