HoYoLAB app not working? crashes or has problems?

HoYoLAB Status

Last Updated on 2024-11-01 by miHoYo Limited

I have a problem with HoYoLAB

Are you having issues? Select the issue you are having below and provide feedback to HoYoLAB.

Read all Solutions

Fix Now in One Click

👨🏻‍👩🏻‍👦🏻‍👦🏻
17 User reports:
App has problems

User reports 17

⚠️ Most reported problems ⚠️

29.4%

Crashes

23.5%

Not working

23.5%

Account

11.8%

problems reported in the last 24 hours

24 hour clock ⏰

Summary of HoYoLAB Problems 😠👌🔥

- Notifications don't always work

- No notification bell for when someone you follow makes a post

- No messaging system

- Network error sign on every page

Have a Problem with HoYoLAB? Report Issue

Common HoYoLAB Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot HoYoLAB app on iOS and Android devices. Solve all HoYoLAB app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

HoYoLAB iPhone Issues and Solutions

HoYoLAB iOS app crashes, not working, errors
HoYoLAB iOS app network issues
HoYoLAB on iOS has black/white screen

HoYoLAB Android App Issues and Solutions

HoYoLAB has errors/crashing/not working
HoYoLAB server network connectivity issues
HoYoLAB has black screen

HoYoLAB iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever HoYoLAB app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix HoYoLAB app crashes or not working on Iphone (iOS):

Close and restart the HoYoLAB app on iPhone
Update HoYoLAB app to the Latest Version for iOS
Uninstall and reinstall HoYoLAB iPhone app
Update your iPhone to the latest iOS version

Fix HoYoLAB on iPhone unable to connect to server/internet connection issues::

To resolve HoYoLAB network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix HoYoLAB black/white screen (blank screen) on iPhone:

Follow the HoYoLAB iOS app troubleshooting guide Here →

HoYoLAB Android App Issues and Solutions

Fix HoYoLAB not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent HoYoLAB app issues:

Force Stop the HoYoLAB App
1. On android, goto "Settings" » click HoYoLAB app. » click "Force Stop".

Update HoYoLAB to the latest version on PlayStore

Clear HoYoLAB App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "HoYoLAB app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch HoYoLAB.

Fix HoYoLAB unable to contact server/ HoYoLAB internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click HoYoLAB » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got HoYoLAB » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch HoYoLAB on android.

Solve HoYoLAB black/white screens issue on Android:

Follow the HoYoLAB android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at miHoYo Limited, developers of HoYoLAB.

About this app

Our knowledgeable technical team is dedicated to designing and developing safe and reliable software to provide quality service experience. Find practical tools, such as highly informative guides to enhance your gaming experience. Browse a variety of quality content and quickly find top posts recommended to them. Get official information about exciting game events, staying up to date with the game. We focus on product innovation and user experience. Communicate, discuss, explore the community, and meet new friends. Share anecdotes and fan art, inspiring creativity. Our software is compatible with mainstream smartphones.