Contact Meta View Support

by Kafloom

I was excited thinking these would have the similar capabilities as Snap/insta360 with huge fashion potential. Product management took 25% Snap, 25% Bose, 25% Ray-Ban, and 25% 1990s gadgetry.

1. Glasses aren’t horribly bulky and 99.9% of the people you talk to while wearing won’t know they are camera glasses.
2. The audio is just okay. Listening.
3. The mic, well. Go to five below and get yourself the same quality mic.
4. Video clarity isn’t horrible. Not go pro or dji quality.

The app is straight garbage. Product managers rushed this to market. Hopefully they iterate on it…. I’m sure they are working on a better product that will replace this.

6. The app is super basic. Video playback is horrible.
7. Down load is slow. I assume they are restricted by the hardware as it connects via wifi.
8. The editing tools are really limited.
9. The collage tool misses anything of value.
10. Limited size 4:3 and portrait view are your options. 16:9 wasn’t.

In the end, this product is worth $150-$200 (that’s a stretch). It’s made in China. Feels like it. Lexotica and Facebook. It’s purely a novelty for people with disposable income. Insta360 go is probably a better and more functional option. Plus, going to the bathroom becomes super creepy for men if someone does know these are camera glasses.

This is an honest review by a guy who paid full price.

by CirocBoyBeezy

This is by far the worst app I have ever downloaded in the history of owning an iPhone. Constantly have to redownload, never can connect to the inexplicably erroneous “Ray-Ban” network which prevents use of the glasses in general. All of that on top of the shady engineering that went into the glasses just shows this was a cash grab experiment in the wearable device department for both Facebook/Meta and RayBan. Most often than not, they don’t even stay connected to your device for longer than a few minutes. I regret even making the purchase solely at the hands of the app devs, you all royally dropped the ball on this one. I shouldn’t have to call support every single time the glasses need to be updated. Wish I could rate no stars, you all don’t even deserve half of one.

by Joose424

Got the Wayfarer Stories as a birthday gift. Used them a few times for my son’s basketball games, no problems.
A few months pass, I decide to use them because the wife and I will be zip lining and white water rafting. I take pictures and videos and they show in the gallery. Here’s where the problem lies: the app will not load them. I keep getting an “unknown error” message, which seems to be happening because of the newest update to the app allowing 60 second record times. Ray ban customer service suggested clearing the app, and ultimately uninstalling the glasses, deleting all the pics along with it.
I’m not about to lose all of my pictures because of this app. Make a fix.